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“Second Time very dissapointing”

Cahokia Spur Steak Ranch
Ranked #943 of 1 288 Restaurants in Cape Town Central
Price range: US$3 - US$9
More restaurant details
Restaurant details
Good for: Local cuisine
Dining options: Dinner, Breakfast, Delivery
Description: Spoil your family & eat out at Cahokia Spur. We are the best steakhouse & burger restaurant in Kraaifontein. Bring along your kids for some great tasting food & dessert from our famous Spur menu.
Reviewed 6 December 2016

Ok Monday night , burger special here we come. We arrived and was taken to our seat almost with out delay, looking good so far.
Our waiter came to us and introduced herself saying that it was her first night, we where happy with that, 3 of us in the party, 2 waters and a soda was ordered, we where not asked what soda we wanted.
about 45 min later the waiter comes running to us to tell us that someone else has used our table number so she couldn't put our order through, i called a Manager Anton, told him what the problem was , he assured us that he will look after our table step for step, starting to look better, we placed our order , 2 chicken burgers and 2 dogs.
Cant wait, food arrives and it is cold............on the 2nd dog the onions skin was still on the onions, called the Manager again and he keeps telling me sorry, new waiter.............not my problem.
I really don't know how Spur can keep this up because the service is just not there, if the Managers do there job the waiters and kitchen staff wont cock up.

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Thank Reg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spur_Steak_Ranches, Guest Relations Manager at Cahokia Spur Steak Ranch, responded to this reviewResponded 13 December 2017

Dear Reg S,

Thank you for taking the time to send us your feedback. We're so sorry to hear that this was your experience. That certainly doesn't sound like the level of service quality we pride ourselves on.

If you wouldn't mind forwarding this review on, together with your contact details to customer-care@spur.co.za. We'd really like the opportunity to discuss this further with you and hopefully turn it around.

Kind regards,
Spur Steak Ranches

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 30 August 2016

We arrived there with the understanding of waiting, burger night, the receptionist needs a loud halo to call the names, they should also have seats for the aged ( my mother in law was with) she loves the spur and it being her 80th birthday this was her night, Ok 3 people, waited for an hour , we got out table and placed the order, the table was under some speakers and the music was loud, we asked if it could be turned down , we asked a second time , I then asked for a manager and when we left after eating I still didn't see the manager even though they must of had about 8 managers on the floor. My wife and I see why we go to the spur once every 2 months just to remind us not to go back.

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Thank Reg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 December 2014
Google Translation

    • Value
    • Service
    • Food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spur_Steak_Ranches, Head Office at Cahokia Spur Steak Ranch, responded to this reviewResponded 19 February 2015

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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