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Icon Luxury Apartments
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Reviews (828)
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Reviewed 4 March 2015

We stayed in 1 BHK apartment both the rooms were specious & had everything in it which was beyond expectation. Housekeeping staff was to polite & co-operative and front desk staff members we too decent & polite. Its really value for money.

  • Stayed: February 2015, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Haresh A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mautsane, Public Relations Manager at Icon Luxury Apartments, responded to this reviewResponded 6 March 2015

Hello

Thanks for submitting your review.

We're pleased that we provided you with great customer service and real value for money.

We hope you will stay with Home from Home again in future at Icon or any of our other self-catering properties.

Kind regards

Home from Home

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2015

The location was so convenient, staff were friendly and the gym and pool facility was a bonus. The kitchen may need a few more utensils but we coped well with what was available for self catering. There was also a lovely snipet view of the Table Mountain from our room.

  • Stayed: February 2015, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Fadzai C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mautsane, Public Relations Manager at Icon Luxury Apartments, responded to this reviewResponded 6 March 2015

Hi

Thanks for your review. We are pleased that we provided you with a convenient and comfortable place for your stay in Cape Town.

Regarding utensils we have shared your comments with our operations department.

Kind regards

Home from Home

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2015

good location , spacious apartment ,
the decoration is somewhat unpersonnal .
the swimming pool area is not very welcoming and the environment is quite noisy
There is a food market on the gound level which is good since there is no shopping area close to the building (walking distance).

Stayed: February 2015, travelled with family
Review collected in partnership with this hotel
Thank Fabienne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mautsane, Public Relations Manager at Icon Luxury Apartments, responded to this reviewResponded 27 February 2015

Hi

Thanks for your review.

We're glad you liked the location and spaciousness of the apartment.

Icon is in the city's financial district where the hub of activity takes places during office hours and the building is just a short walk to the Convention Centre. We offer a range of apartments including Icon to cater to different needs. When you're planning your next trip do let us know your needs so we can assist you.

We hope to see you again at one of our self-catering properties in Cape Town.

Kind regards

Home from Home

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2015

My friend and I just got back from a wine tasting weekend in CT. We stayed at the Icon on the 20th and 21st February 2015. Bad experiences have made me apprehensive about trying out a place that i have never been to before - sometimes what you see in the pictures on the website is nothing like the actual hotel/apartment. However, the Icon did not disappoint in anyway. I was so impressed iwth the service at the front desk, efficient, welcoming and friendly. The apartment building itself is secure - which gave me peace of mind given that we were two females travelling alone. The room was incredible - clean, neat, modern and comfortable - we stayed in room 1101 which had beautiful views of the mountains. The bathroom was lovely - massive shower and oh so clean and neat. We used the hop on hop off bus, safe and beautiful walk to Waterfront - we also went to Long Street, just up the road from where the icon is - so all in all- ideal location. I would definitely stay here again for my next trip to CT.

  • Stayed: February 2015, travelled with friends
    • Value
    • Location
    • Service
Thank NikkiSewpersad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mautsane, Public Relations Manager at Icon Luxury Apartments, responded to this reviewResponded 26 February 2015

Hi

Thanks for your lovely review of our Icon Apartments.

We're glad to have provided you with an ideal location to experience Cape Town and that your experience changed your perspective.

We hope to see you again in the near future.

Kind regards

Home from Home

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2015

Your front reception desk is the heart of any business especially hospitallity.
The service rendered by totally incompetant individuals who have no manners or etiquette .
They are not helpful and maybe do not understand whats being said .

  • Stayed: February 2015, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank S G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mautsane, Front Office Manager at Icon Luxury Apartments, responded to this reviewResponded 26 February 2015

Hi

Thank you for the good review about our property. You did however express dissatisfaction with the front desk service.

Our Front Desk Manager has been in touch to investigate as we value your feedback. Please be assured that this is not the level of service our guests receive from our team.

We hope you will consider staying with us again and please get in touch with us.

Kind regards

Home from Home

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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