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“Great ribs”

Gibson's Gourmet Burgers & Ribs
Ranked #87 of 1 288 Restaurants in Cape Town Central
Certificate of Excellence
Price range: US$6 - US$12
Cuisines: American
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Restaurant details
Dining options: Dinner, After-hours, Breakfast, Lunch, Reservations
Description: After 2 years of perfecting the perfect burger, we have a range of Gourmet Burgers as well as amazing succulent fall-off-the-bone ribs (pork, beef & lamb). We have just launched another 17 shakes to our already 40 Gourmet Shake range, which include Chocolate Brownie shake, Cheesecake shake as well as a huge flavour of fruit shakes (Blueberry, Summerburst & Black Cherry to name a few) and now also Gingerbread, Malva&Custard and Orange Blossom
Reviewed 25 August 2017

I had the smoked BBQ Pork baby back ribs and they were fantastic. Delicious, tender, and every bite was enjoyed. I accompanied my food with an IPA from Cape Town and the result was phenomenal. It is right next to the port so there is a nice view as well. Highly recommended.

    • Value
    • Service
    • Food
Thank costacurtas76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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142 - 146 of 957 reviews

Reviewed 17 August 2017 via mobile

If your looking for burgers and ribs then this is your place!
Plenty of burger choices.
Everyone's menu choices were delicious.

It's not "special" or "unique" but good food served well.

Thank nickytravels2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew H, Guest Relations Manager at Gibson's Gourmet Burgers & Ribs, responded to this reviewResponded 23 August 2017

Dear Nicky, thank you for your review on Trip Advisor. We appreciate it very much and look forward to you visiting us again soon. Kind Regards, Andrew

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Reviewed 15 August 2017

I love going to Gibson's! Their burgers look delicious and they have a choice of over 100 types of milkshakes. But the best by far is their delicious and meaty beef ribs in a delicious basting. It is a big portion and not too fatty. I chose to have the sweet potato fries,,,yum yum! Definitely worth a visit!

    • Value
    • Service
    • Food
Thank Nickybrod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew H, Guest Relations Manager at Gibson's Gourmet Burgers & Ribs, responded to this reviewResponded 23 August 2017

Dear Nicky, thank you for your review. We appreciate it and look forward to you tucking into the next rack of ribs soon. Kind Regards, Andrew

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Reviewed 14 August 2017

I visited this restaurant while on holiday in Cape Town. Service was quick, the staff were friendly and the food was delicious.
Definitely worth a try

    • Value
    • Service
    • Food
Thank Yuvisha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew H, Guest Relations Manager at Gibson's Gourmet Burgers & Ribs, responded to this reviewResponded 23 August 2017

Dear Yuvisha, thank you for your review. We appreciate it and look forward to you joining us again for more great gourmet burgers. Kind Regards, Andrew

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Reviewed 12 August 2017 via mobile

Went a couple of days ago and they forgot the bacon in the burger- we didn't mention anything and let it slide.
We went again tonight...
1) starters arrived before the drinks. We didn't mention anything or even ask about our drinks.
2) we ordered beef ribs and got pork ribs- they were okay but just not what we ordered. We kept this to ourselves.
3) the cookies and cream Oreo sundae we ordered not only didn't have cream like it did the last time, but it had horrible white sour bits in it and barely any Oreos. This was the only issue that we mentioned to the waiter as he came over to ask if we wanted it to takeaway and we told him what was wrong. He asked us if we wanted it remade but we just said no it was fine as we were put off. The manager then came over again asking if we wanted it remade and we said no. The waiter then to our surprise brought over a remake and asked us to try it- it had more Oreo in it but again tasted very sour with white horrid bits in it and again no cream. We said it still tasted the same and we didn't want it AGAIN like we did with the first one. We weren't expecting for it to come off the bill and did not want this- but we didn't want to try another one which tasted like it had off milk or off ice cream in it which we felt like we had to do because they brought over a remake after we said not to.
4) AFTER this, we told our waiter we just wanted to pay for our meal and drinks-- THIS WAS THE MOST OUTRAGEOUS PART.... Once we got given the bill, we asked to pay for it with card. After feeling like these mistakes have put a dampener on one of our final nights in Cape Town, we decided to not put the tip on the card but we're going to wait till the end to give a cash tip. When we were paying, our waiter not only repeatedly asked us "how much would you like to pay?"... But once the card transaction was finished, he was hoovering around us and then had the CHEEK to turn round and say "by the way, do you know 10% service charge isn't included?" SHOCKING. We were considering giving him cash tip until the way he handled the card payment. That just made it a definite no! Still a couple of hours after the meal am I shocked that he could turn round and try to guilt us into giving him a tip after mistakes, slow service and giving us two off milkshakes!
We both work as waiters back in Scotland and so this is the first time EVER in a restaurant that I have mentioned a complaint as we understand how easy it is to make mistakes- but we both found this service absolutely shocking!
When he tried to turn round and guilt us into tipping him, we both laughed at that point in shock. He lost his tip right there. We explained at that point all the issues that we had and said yes, we know it isn't included.
The table next to us also had to ask about their desert as a different waiter forgot their desert. Get your staff sorted- food isn't worth the money (and with our track record in this restaurant, you are lucky if you get what you ordered). If you would like an amazing meal, several hundred rand cheaper and amazing service- go to the incredible City Grill next door. Unbelievable difference in the service and food.

Thank Grace M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew H, Guest Relations Manager at Gibson's Gourmet Burgers & Ribs, responded to this reviewResponded 23 August 2017

Dear GRace, my apologies that you did not have good experiences with us. This really sounds like the blind leading the blind. I have yet to have had anyone ever say that on every dining occasion that there were issues that were not resolved. Our management are available in store at all times to assist our guests with any query or issue if it is brought to there attention. The fact that the first 2 occasions who decided to keep the problem to yourselves and not mention to the manager that this is not what was ordered, does not help us in trying to rectify these little issues. I would like to investigate the service issue as this is not our standard. Please can you forward me a copy of you bill to support@slickrestaurants.com. If you do not have it, please can you let me have a copy of the c/c slip so I can track the bill via time and date. Regards, Andrew

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