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Waterfront Village
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Reviews (719)
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All reviewsthese apartmentsbed apartmenttable mountainminute walkself cateringexcellent locationwashing machine and dryerwe stayed in a two bedroomgreat apartmentsecure underground parkingfelt very safelarge balconysatellite tvreception areawell equipped kitchenserviced dailycape grace hotel
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Reviewed 13 January 2018 via mobile

We were two couples who had reserved two one bedroom apartments for three nights. The location, canal setting and security were excellent and enabled us to explore the Waterfront in comfort and safety. An added bonus was secure underground parking. All staff we encountered were efficient, pleasant and very helpful. The only criticism we would make was that the two apartments allocated to us were in two different complexes in the development and one complex was clearly newer and more luxurious than the other, with the result that the quality of the apartments was also different. One was fabulous and the other very good but a bit « tired ». Both couples paid the same price so this is not really satisfactory or fair. Having said that, we were sorry we weren’t staying longer and wouldn’t hesitate to book at Waterfront Village again. A real treat was having the wonderful Cape Grace Hotel just a few minutes walk away.

Stayed: December 2017, travelled as a couple
Thank Janet M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2018 via mobile

We spent 8 nights in B002. Great place to stay. Really close to V&A wharf where there are great shops and restaurants. Also where pick and pay is to grab food for the apartment. You can walk to town from here too. Lovely to have a view of the canals, we watched people SUP during the day as well as the city sightseeing boat doing the canal tour.
Great to have a place with kitchen and washing machine for a long stay.
Room was large, clean and comfortable. Staff were lovely.
Only complaint is no wifi included. And what they offer costs a fortune! $40 Aud for very little amount of wifi. Cheaper to get a Vodacom SIM card. But the hotel should just include it.
Would recommend staying here, ask for canal view room.

Stayed: January 2018, travelled as a couple
Thank Rrupandaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterfrontVillage, Manager at Waterfront Village, responded to this reviewResponded 12 March 2018

Dear Rrupandaway,

Thank you for the lovely review. We are pleased that you enjoyed your stay with us. We will forward compliments to all staff.

Your feedback regarding Wi-FI is well noted. We are currently in process of upgrading all our apartments to a fibre internet connection to ensure all our guests have fast, stable internet that’s uncapped at a minimal charge. We are pleased to say that our Altmore block has been connected and it’s up and running.

We look forward to welcoming you back in the future.

Kind Regards,
Waterfront Village Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2018

Our travel dates were from Dec 31 - Jan 3. When we arrived, there was no apartment available to us. I booked and prepaid our apartment through American Express in July 2017. Apparently, we were scheduled to arrive on Dec 30 to stay until 2 Jan, their mistake, not ours. Since we did not check in on 30 Dec, our reservation was cancelled, even though the apartment was paid for. Nobody had the courtesy to call and find out whether we were still planning to check in. Needless to stay, it was New Years Eve and we had no place to go. We waited for 3-4 hrs before we were set up in an hotel at the convention center for 1 night, then checked into Waterfront Village the next day. NOT what we planned. Now we had to battle the traffic to get to the VA waterfront for the New Year’s Eve activities. Were were upgraded to a 3-bedroom apartment with a bottle of champagne and free WiFi, but the whole experience left a bitter taste in my mouth. I would not recommend Watefront Village to any travelers, since there is no guarantee that you will have a place to stay on arrival. I would like to thank Mila at the front desk for tirelessly working on trying to find us accommodation. She is great at customer service and definitely is manager material. Not once did we get a call from any of the managers to apologize for their mistake in the booking process. They definitely need to work on the customer service. SHAMEFUL!

Stayed: December 2017, travelled with family
Thank charmainegilmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterfrontVillage, Manager at Waterfront Village, responded to this reviewResponded 12 March 2018

Dear Charmaine Gilmore, Tallahassee, Florida

Thank you for your feedback on your stay. Once again we sincerely do apologise about the experience you had when checked in. We pleased that Amelia was able to assist in the matter. Maanie was the manager on duty and he was the one that arranged alternative arrangements. Regarding your booking the matter was taken up with the reservations team.

We hope you return in the near future. You are also welcome to contact us directly to avoid this happening again.

Kind regards,
Waterfront Village Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2018 via mobile

We flew to Cape Town for 3 nights and stayed in a 2 bedroom apartment in the Waterfront Village. Wow! We loved it from arrival, apartment was amazing and 3 mins from the main waterfront. All staff very helpful and knowledgable. I would highly recommend and certainly be returning.
If you are traveling to Cape Town I would suggest you join a group on Facebook called Cape Town Restaurants - the good, bad and the nasty, we posted about our trip and got amazing recommendations. We ate at Baia, Den Anker and the Italian on the waterfront all amazing but Den Anker blew us away with the food. We also used the hop on hop off bus to see Table top mountain and Camps Bay. We literally cannot wait to return.

Stayed: October 2017, travelled as a couple
2  Thank HollieHoliday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterfrontVillage, Manager at Waterfront Village, responded to this reviewResponded 12 March 2018

Dear HollieHoliday, Manchester, United Kingdom

Thank you for your lovely review. We are pleased that you enjoyed the best that Cape Town and the Waterfront have to offer. We look forward to welcoming you again in the future.

Kind Regards,
Waterfront Village Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2018

Stayed in a 2 bedroom apartment for 5 nights with my wife and 2 teenage children. Excellent location, just a few minutes' walk from the Waterfront, and very secure. Apartment spacious and comfortable. WiFi free at Reception, otherwise you have to pay. Reception staff friendly and helpful.

Room Tip: It's a very large complex, so some walking is involved.
  • Stayed: December 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank shargs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterfrontVillage, Manager at Waterfront Village, responded to this reviewResponded 12 March 2018

Dear shargs, London, United Kingdom

Thank you for your glowing review. We take great pride in providing our guests with excellent service and we are delighted to read that you enjoyed our special touches.

Your feedback regarding Wi-FI is well noted. We are currently in process of upgrading all our apartments to a fibre internet connection to ensure all our guests have fast, stable internet that’s uncapped at a minimal charge. We are pleased to say that our Altmore block has been connected and it’s up and running.

Kind Regards,
Waterfront Village Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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