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“Fantastic Stay”
Review of Waterfront Village

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Waterfront Village
Ranked #68 of 112 Hotels in Cape Town Central
Reviewed 4 weeks ago

Our family of three had a brilliant Cape Town based holiday, staying in a gorgeous two bedroom apartment in this complex. The apartments were all that we'd hoped for; very central, modern, comfortable, well equipped and very clean. We always found staff at reception to be welcoming and friendly. Wouldn't hesitate to stay here again. The only negative that our 21 year old commented on was the fact that there as no free wifi except in reception, hence the 4 and not 5 stars.

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 - 15 of 680 reviews

Reviewed 8 January 2018 via mobile

We spent 8 nights in B002. Great place to stay. Really close to V&A wharf where there are great shops and restaurants. Also where pick and pay is to grab food for the apartment. You can walk to town from here too. Lovely to have a view of the canals, we watched people SUP during the day as well as the city sightseeing boat doing the canal tour.
Great to have a place with kitchen and washing machine for a long stay.
Room was large, clean and comfortable. Staff were lovely.
Only complaint is no wifi included. And what they offer costs a fortune! $40 Aud for very little amount of wifi. Cheaper to get a Vodacom SIM card. But the hotel should just include it.
Would recommend staying here, ask for canal view room.

Stayed: January 2018, travelled as a couple
Thank Rrupandaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2018

Our travel dates were from Dec 31 - Jan 3. When we arrived, there was no apartment available to us. I booked and prepaid our apartment through American Express in July 2017. Apparently, we were scheduled to arrive on Dec 30 to stay until 2 Jan, their mistake, not ours. Since we did not check in on 30 Dec, our reservation was cancelled, even though the apartment was paid for. Nobody had the courtesy to call and find out whether we were still planning to check in. Needless to stay, it was New Years Eve and we had no place to go. We waited for 3-4 hrs before we were set up in an hotel at the convention center for 1 night, then checked into Waterfront Village the next day. NOT what we planned. Now we had to battle the traffic to get to the VA waterfront for the New Year’s Eve activities. Were were upgraded to a 3-bedroom apartment with a bottle of champagne and free WiFi, but the whole experience left a bitter taste in my mouth. I would not recommend Watefront Village to any travelers, since there is no guarantee that you will have a place to stay on arrival. I would like to thank Mila at the front desk for tirelessly working on trying to find us accommodation. She is great at customer service and definitely is manager material. Not once did we get a call from any of the managers to apologize for their mistake in the booking process. They definitely need to work on the customer service. SHAMEFUL!

Stayed: December 2017, travelled with family
Thank charmainegilmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2018 via mobile

We flew to Cape Town for 3 nights and stayed in a 2 bedroom apartment in the Waterfront Village. Wow! We loved it from arrival, apartment was amazing and 3 mins from the main waterfront. All staff very helpful and knowledgable. I would highly recommend and certainly be returning.
If you are traveling to Cape Town I would suggest you join a group on Facebook called Cape Town Restaurants - the good, bad and the nasty, we posted about our trip and got amazing recommendations. We ate at Baia, Den Anker and the Italian on the waterfront all amazing but Den Anker blew us away with the food. We also used the hop on hop off bus to see Table top mountain and Camps Bay. We literally cannot wait to return.

Stayed: October 2017, travelled as a couple
1  Thank HollieHoliday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2018

Stayed in a 2 bedroom apartment for 5 nights with my wife and 2 teenage children. Excellent location, just a few minutes' walk from the Waterfront, and very secure. Apartment spacious and comfortable. WiFi free at Reception, otherwise you have to pay. Reception staff friendly and helpful.

Room Tip: It's a very large complex, so some walking is involved.
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  • Stayed: December 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank shargs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Waterfront Village

Address: Mind Pearl House West Quay Road | V & A Waterfront, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#27 Family Hotel in Cape Town Central
#44 Romantic Hotel in Cape Town Central
#59 Luxury Hotel in Cape Town Central
Price Range: R 2 427 - R 4 785 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Waterfront Village 4*
Number of rooms: 90
Official Description (provided by the hotel):
Waterfront Village, situated on the water’s edge in the picturesque V&A Waterfront Marina, next to the Cape Grace Hotel and One&Only, offers guests Standard, Luxury and Deluxe apartments offering superior services and facilities. Guests are spoilt for choice with our selection of one to three bedroom apartments, providing a wide selection of accommodation that will suit their individual requirements. Guests will enjoy access to our on-site reception, swimming pools and gym. An abundance of shops and restaurants are available within walking distance. Crafted around tranquil waterways the inspired architecture maximises the panoramic views, creating international desirability. ... more   less 
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Also Known As:
Waterfront Village Hotel Cape Town Central

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