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Hollow On The Square Cape Town City Hotel
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Reviews (133)
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All reviewsmorning staffthe main hotel buildingroom was largelong streetcomfortable roomsbreakfast was amazingroom service isbreakfast includedbusiness triphotel experiencewalking distancefront desk staffthe entire staffwi fibusiness hotelhotel roomexcellent hotel
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Reviewed 19 December 2017 via mobile

We were a group of six. I had guests from Germany from my main supplier and I was embarrassed by the pathetic WiFi system the hotel uses. In retrospect, I read a lot of complaints about the WiFi which I am sorry I did not pick up about before the time as I would have certainly made another plan.

My guests were running around every day for new codes. The reception staff were eventually resorting to instructing them to switch off their Bluetooth and Data to make it work (which of course doesn’t help by the way). What a load of horse-crock!

I suggest management gets the entire WiFi setup replaced with something that actually works.

Rooms are refurbished, modern and stylish. Breakfasts were typical average business hotel buffet and served the purpose.

Staff are friendly, but I pity them having to deal with complaints about the bad equipment.

Try the get a room on the top two floors. It can be rather noisy outside at night.

Stayed: December 2017, travelled on business
Thank 730rolfl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 December 2017

Good value for money hotel and perfect walking distance from both waterfront and central cape town area. Rooms clean and very big, the room was almost the size of a suite. Jamiel and all the staff very helpful.

Stayed: December 2017, travelled on business
Thank JoJo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2017 via mobile

If you are looking for a hotel in cape town, perhaps give this one a miss. You can see that they are trying to upgrade but they dont tell you that there is seriously noisy construction work going on every day, the whole day.

The one side of the hotel opens onto an outdoor public walkway which adds to the noise and the other side opens onto the worlds smallest carpark. This carpark is shared by the other neighbouring 3 or 4 hotels. The hotel is allocated on 6 parking bays so good luck with that.

The only positives are that the rooms are large and the staff are very friendly

Stayed: November 2017, travelled on business
Thank bielies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2017

Stayed in this hotel last November just got around to writing the review, when we check in we were told/advised not to go out for late at night but then the room they put us in was not part of the main hotel it was in an annex that you had to go outside around the main hotel then into a card controlled sliding door, at night there was no security in the annex so you felt less than safe.
The breakfast in the morning was on a par with school food, and the staff did not smile or speak so not a good start to the day.
The last strew is when l went to make a coffee in the room and there were noodles in the kettle gone mouldy some one had cooked them in there and house keeping did not bother to look or clean.
The free parking outside the hotel was taken up by other people including staff so our hire car just had to be abandoned blocking some one in, so yes it has parking but do not expect to be able to use it.
We were booked in for 3 days but after 1 nights stay we checked out, the staff on reception where OK but you got the impression they thought working there was a game rather than a job.

  • Stayed: November 2016, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Tony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017

I stayed in room 108. It was large and clean. It felt as if I was the first person to stay in the room. The only downside was the continuous machinery hum from the kitchen which is directly below the room. Internet service was dodgy at the time but I was told they were 100% booked and many people were trying to get online at the same time.

  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Okpani A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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