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Reviewed 14 November 2023

Great hotel, very clean and very friendly staff. Gym is far too small for the hotel size, (feels crowded with only 4/5 people) not helped by one of the only two treadmills provided didn't work. Id stay here again but it wouldn't be my first choice in this area.

Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank David W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cullinan SouthernSun, Guest Services / Front Office at Southern Sun The Cullinan, responded to this reviewResponded 15 November 2023

Dear David,

Thank you for taking the time to leave us a review.

We are not happy to read the above and we sincerely apologies for the inconvenienced. We are aware of the tread mills been out of service, and we are working on this been sorted very soon.

We really look forward to having you stay with us very soon.

Best Regards,
The Cullinan Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2023 via mobile

As a regular guest in the Cullinan again I met friendly and obliging staff, great service and a reasonable room with a flawless cleanliness. Despite the fact that the Springboks world champions team spent two nights at the hotel and for sure cost a lot of attention, everything went smooth and without any hectic. Especially Marc from the bar/restaurant and of course Renee from the front deck again made our stay a really great one. The Cullinan management can be very proud to have them in their team!

Date of stay: November 2023
Trip type: Travelled with friends
Thank Jürgen K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cullinan SouthernSun, Guest Services / Front Office at Southern Sun The Cullinan, responded to this reviewResponded 15 November 2023

Dear jurgen,

Thank you for taking time to leave us an amazing review! We are extremely proud to read such wonderful words. Our staff will also be delighted to know that you have left a review regarding their service offered during your stay.

We look forward to having you stay with us sometime very soon.

Best Regards,
The Cullinan Team

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Reviewed 27 October 2023

We had a retirement breakfast booked there for 80 people was very busy but the staff was excellent and very helpful thank to Deon Samuel's for assisting us and a big thanks to Nasheema Stemment for arrangements regarding booking we appreciate everything have a good weekend keep it up

Room tip: Book well in advance gets very busy
Date of stay: October 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Moses V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cullinan SouthernSun, Guest Services / Front Office at Southern Sun The Cullinan, responded to this reviewResponded 1 November 2023

Dear Moses,

Thank you for taking time to leave us a wonderful review. We are extremely proud to read such a wonderful review and we are certain that our staff mentioned will be ecstatic to know that you have left such an amazing review regarding their exceptional service.

We look forward to you hosting many more functions with us in the near future.

Best Regards,
The Cullinan Team

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Reviewed 17 October 2023

This hotel looks ok but it’s so noisy. The windows are single glazed and noise from cars and sirens are heard all night. We were put on a floor with noisy young people who shouted at each other in the rooms and corridors, slamming doors all night. We were woken today by their noise at 3.30am and had to call security. This resulted in quiet from them but we were already wide awake. The breakfast here was cold every morning. If we come back to Cape Town we certainly won’t come to this hotel again.

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Sukilly
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cullinan SouthernSun, Guest Services / Front Office at Southern Sun The Cullinan, responded to this reviewResponded 24 October 2023

Dear Sukilly,

Thank you for taking time to leave us a review.

We are truly disappointed to read your experience with us and we sincerely apologize for the inconvenience caused during your stay.

Rest assured you bringing this to our attention is much appreciated and we definitely note the above which will enable us to improve our services to our esteemed guests.

We really hope that you will allow us another opportunity to restore your faith in us.

Best Regards,
The Cullinan Team

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Reviewed 8 October 2023

This is my 4th visit in the last 12 months. My first visit was booked by an international organisation as a congress delegate. At the time, I was allocated a standard room but it had adequate space and a great view. Because I was impressed I went back 4 times on my own but each time I get a horrible room (size and view) despite multiple requests and a willingness to pay for the room. They call them standard rooms but I've noticed they occasionally put two beds in a single room making the room a very tight fit. This time I got a 1st floor room with busy traffic that kept me awake from 2 am due to the noice. Last time (September) I got a small room with a dirty bathroom and complained so they moved us to another room but now had very loud music playing from the adjacent room.
My complaints and requests to the front desk/ reception were ignored.
I'm very disappointed with the hospitality, quality and service. Definitely not a home away from home

Date of stay: October 2023
Trip type: Travelled solo
1  Thank Meryl O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cullinan SouthernSun, Guest Services / Front Office at Southern Sun The Cullinan, responded to this reviewResponded 14 October 2023

Dear Merylo337,

Thank you for taking time to leave us a review.

We are truly disappointed to read your experience with us, this is not the service we expect from our staff.

We are definitely looking into this and you can be rest assured that the necessary steps will be taken to correct this for future.

Thank you for bringing this to our attention, we look forward to welcoming you back so that your next stay will certainly be a more memorable experience.

Best Regards,
The Cullinan Team

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