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Southern Sun The Cullinan
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Reviews (1 896)
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All reviewsfree shuttleconvention centertsogo sunbreakfast buffetshuttle servicebeautiful hotelexcellent staybusiness hotelwater frontthe hotel offerseasy accesswaterfront areatable mountainlong streetsouth africaconferencecticc
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Reviewed 5 February 2018 via mobile

A very well located hotel with the best of facilities one can expect when travelling with the family.
Situated close to the main attractions the city has to offer .
Well trained staff that is very helpful and always there to help in any way possible.
Well located Bar/Cafe and a restaurant.
Offers a pool that is quite big in its own size and a Spa that works well for everyone who wishes to get relaxed.
One can definitely count this as an option for a perfect stay.

Regards

Stayed: February 2018, travelled with family
Thank Nandan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hlengiwe M, Manager at Southern Sun The Cullinan, responded to this reviewResponded yesterday

Thank you for taking the time to give us positive feedback on your recent stay with us, it is pleasing to hear you enjoyed your stay with us. We value your feedback and we look forward to welcoming you again in the near future

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2018

Small room, average amenities, virtually no shelf space for clothes. The service in the dining room was shocking on both days we stayed. Chef was missing for cutting the roast, so did it myself during dinner, very expensive for what was on offer. Had to call a waiter to get a bottle of wine and then to refill. Breakfast staff was shocking, had to ask for coffee each time and the waiter leaned across our noses to fill other cups - just basic bad manners. The queue to get into breakfast as I left was probably 25 people. Will NOT stay there again.

  • Stayed: January 2018, travelled on business
    • Location
    • Rooms
    • Service
1  Thank TedH6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hlengiwe M, Manager at Southern Sun The Cullinan, responded to this reviewResponded 7 March 2018

Thank you for taking the time to give us feedback on your recent stay with us, it is very disappointing to hear that on this occasion, we did not live up to our standard, kindly accept our sincere apology. We are currently training all the staff in order to improve on the service delivery and to ensure this is improved going forward. Thank you once again for your feedback and we do hope you will give us another opportunity in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2018

Enjoyed everything about the hotel - just blocks away from the waterfront where all the "action" was. People from all over the world congregated here in one of the many international restaurants and shopping malls. There is something for everyone, high end and inexpensive.

We only had breakfast buffet at the hotel but it was everything one could wish for, even raw fish with rice in small glasses. An abundance of fresh fruits, a huge round cheddar cheese, size of a large cookpot.

Best coffee in town....

  • Stayed: December 2017, travelled as a couple
    • Location
    • Service
Thank Ingrid70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hlengiwe M, Manager at Southern Sun The Cullinan, responded to this reviewResponded 7 March 2018

Thank you for taking the time to give us positive feedback on your recent stay with us, it is pleasing to hear you enjoyed your stay, and the location of our hotel. We certainly look forward to welcoming you again in the near future.

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Reviewed 29 January 2018

The stay was very pleasant , breakfast was a bit dissapointing with some poor service. Also had an issue when collected by the hotel bus at the VA . the door was left open and the guests started panicking as the driver pulled away. he was very casual saying to leave it as if he will close it with the motion of the car when he brakes

  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank jacos396
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hlengiwe M, Manager at Southern Sun The Cullinan, responded to this reviewResponded 7 March 2018

Thank you for taking the time to give us feedback on your recent stay with us, sincere apologies for the unfortunate incident with the driver - this we will address with the whole team to ensure such does not happen in the near future, it is not the type of service we aspire to as Southern Sun the Cullinan. Apologies once again and we do trust that this incident will not deter you from staying with us in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2018

Staff at reception could learn to smile more. I stayed at the hotel fo 3 nights and had breakfast in the restaurant the same amount of times. I asked for Rooibos tea 3 times the 1st day tea came 3 times after asking but it was the wrong tea. On the 2nd day it never came after asking a few times on my final day i asked a server it never came I had to ask the manager who came over to talk to my friend the travel agent as he stays there quite often and my tea order was finally right. Staff at the restaurant need better training or a refresher course. Their could of been more variety of breakfast meats the only 1 they had was the 1 meat I do not eat also no rolls.

My room was nice enough but more variety on tv. Had to buy my own conditioner as it only had a 2 in 1 shampoo conditioner which I find is very common in Sth Africa but not good for my hair. It would of been good to have a sign that said no service to my room instead of come back later.

  • Stayed: January 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
1  Thank Joanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hlengiwe M, Manager at Southern Sun The Cullinan, responded to this reviewResponded 7 March 2018

Thank you for taking the time to give us feedback on your recent stay with us, your comments regarding the staff in the breakfast room have been noted and we will endeavor to address these issues with them through rigorous training. sincere apologies for any inconvenience that may have been caused during your stay we do hope you will give us another chance to stay with us in the near future in order to reddem ourselves.

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