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“An amazing stay at The Cullinan”

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Southern Sun The Cullinan
Ranked #27 of 112 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 2 weeks ago

The service received was amazing.The check-in and check out process was professional.The hotel staff were very helpful.They were all very courteous.The in-house dining experience was excellent.The rooms were well set out.The rooms were cleaned daily .The meals were of a high quality.The valet parking is tremendous.The pool and bar area is tremendous.The hotel has access to a spa which is of a very high standard.It also has access to a gym on the property.
The hotel is well situated and close to all amenities,including the V&A Waterfront.
An awesome!stay at the Cullinan.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Tsogo Sun Hotels
Thank 502trevorb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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22 - 26 of 1 806 reviews

Reviewed 2 weeks ago

Hotel was probably nice when it was new. Quite worn down, staff feels very tired, security feels off and not a priority. Food was very bad, even though a wide selection but poorly prepared. Whatever you tell the staff you get the opposite outcome!

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Tsogo Sun Hotels
1  Thank Renegade_7171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

Returning guests, Tsogu Sun rewards program member. We had pre-booked a Smoking Room in March, paid a 1-night deposit, and received a reservation confirmation. On 10 Dec 17, we arrived at the Cullinan at about 0930, after a 12-hour flight from UK, and approached Reception. We apologise for being early, and understood that check-in was not until 1400. We were told that no Smoking Rooms were available!! The receptionist said she would try and get us a non-smoking day room, and hoped to have a Smoking Room available by 1800 (?). With little choice in the matter, apart from sitting around Reception for 8 hours, we accepted the scenario. We used the day-room, had a shower and changed, and spent much of the day sat near the pool, waiting for our room.

At 1800, our reserved room was still not available, so we met up with some friends by the pool. Eventually, at 2000 (!) we were advised our room was now available … six hours after normal check-in time. For a pre-booked and confirmed reservation, this was really not satisfactory.

That apart, it was a satisfactory stay. Comfortable room, good food at breakfast and at Stella, and with generally friendly and efficient staff. We will return, but hope on the next occasion our reservation is honoured on time. Travelling for 24 hours from home is bad enough without having a further 6 hours added to the process.

Room Tip: View over pool is nice.
See more room tips
  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank The_Old_Brits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

This was our 4th visit to this hotel, and every time they meet expectations. Wonderful service, and the food is excellent, especially breakfast.

Just a note, management should consider to upgrade the in-room coffee machines to something like a Nespresso machine as you can find in certain upmarket hotels in Sandton.

Stayed: December 2017, travelled with family
Thank Jaco l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

excellent stay, need to have internal drivers with cars service for customers, should be more flexible on breakfast hours, great location, great view, the room service menu needs to be updated because after a hard day and one does not feel to go out, hence the menu of in room dining should be like a restaurant, especially for kids. but overall 9/10

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Faisal B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Southern Sun The Cullinan

Address: 1 Cullinan Street | Waterfront, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Cape Town Central
#15 Spa Hotel in Cape Town Central
#21 Business Hotel in Cape Town Central
#27 Luxury Hotel in Cape Town Central
#28 Romantic Hotel in Cape Town Central
Price Range: R2 116 - R4 514 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun The Cullinan 4*
Number of rooms: 394
Official Description (provided by the hotel):
Only The Cullinan Hotel offers views of all of the Mother City’s main attractions: Table Mountain, the harbour and ocean, the V&A Waterfront and the city skyline. Marble pillars and floors and lush furnishings, transport guests into a world of luxury complete with individualized four-star services. A pool and gym offer the perfect way to relax after a day of business meetings or sightseeing and the choice of bars and restaurants is sure to meet everyone’s tastes. ... more   less 
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Also Known As:
Southern Sun The Cullinan Hotel Cape Town Central
Southern Sun Cullinan
Cullinan Hotel Cape Town

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