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“Rooms third rate staff excellent”

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Protea Hotel by Marriott Cape Town Sea Point
Ranked #74 of 112 Hotels in Cape Town Central
Reviewed 3 weeks ago

For a Marriott flagged facility the hotel is clearly third rate. First the good parts. Staff extremely friendly and helpful. Location in the Sea Point area of Cape Town excellent. The room was clean Unfortunately that is where the good points end. The room while clean was extremely small. No drawer space and only room for a night table on one side of the bed. The shower floor was stainless steel. Slippery at best dangerous at worst. Just not up to any reasonable standard.

Room Tip: Not sure if there are any.
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  • Stayed: December 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank mickeygott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine_L3, General Manager at Protea Hotel by Marriott Cape Town Sea Point, responded to this reviewResponded 3 weeks ago

Dear mickeygott

We are pleased to hear that you found the hotel and your room in clean condition and were able to experience our TEAM's friendliness and helpfulness first hand.
Sea Point is the perfect location from which to explore the wonder's of Cape Town.

We are however disappointed to hear that your room did not meet your expectations and sincerely apologise for this. Our standard rooms are our entry level rooms which is one room with the shower within the bedroom. We have taken note of your concerns and non-slip bath mats are available from our housekeeping department.

May we recommend that should you visit us again, you try one of our Superior Rooms. These have a separate bathroom with tiled shower floor and a balcony with partial sea view.

Once again, we do thank you for your feedback and hope to welcome you back again soon.

Kind regards

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3 - 7 of 368 reviews

Reviewed 3 weeks ago

very nice hotel. the staff at breakfast were particularly friendly.... they deserve a big thank you for making me feel welcome :) hotel itself was nice and modern and the restaurant which joined onto the hotel did very nice food.

Stayed: November 2017, travelled solo
Thank labradorable3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

I just stayed there for 5 nights. I had 2 rooms, one for myself and the other for my elderly parents. As a lifetime Platinum Elite with Marriott I have stayed over 1000 nights with Marriott but this was my first time with the Protea brand. Throughout our stay we found the staff and service impeccable. Nothing was too much trouble. Gideon who I believe is the Manager of the front desk went out of his way to assist us. He
even used his personal cell phone to try and call a family member of mine as I was having difficulty due to the international/area dialing codes etc. The hotel is about 5 minutes walk to the beach and there are numerous restaurants also in walking distance. My parents enjoyed it so much they have booked to stay there again for a week in January. We are visiting from overseas and I want to thank all the staff for an excellent stay.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Service
Thank visitingtheworld1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

The staff are rude and cocky. The rooms are tiny and the staff are lazy. Breakfast is not that great. Very pricy for the buffet as it it not worth it. Would never stay here again. Worst hotel I been at.

Stayed: December 2017, travelled with family
Thank Sydney G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine_L3, General Manager at Protea Hotel by Marriott Cape Town Sea Point, responded to this reviewResponded 3 weeks ago

Dear Sydney G

Thank you for your feedback regarding your recent stay.
I am disappointed to hear you did not have a good time with us and I sincerely apologise as this is not our usual high level of service that we are proud to offer.
Your feedback regarding our TEAM has been noted and has been seen in a very serious light. This will be very closely monitored so as to ensure that what you experienced was an isolated incident.
Your concerns raised regarding our breakfast buffet have been forwarded to our Chef to see what improvements can potentially be implemented.

Once again our sincere apologies for any inconvenience you experienced during your stay and we would welcome another opportunity to show you true hospitality.

Yours sincerely


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Reviewed 7 December 2017

I was located at the sixth floor of the hotel. They have renovated the place, clean rooms, parking space and nice breakfast. My challenge was when we eat breakfast the staff will concentrate on over seas guest then local ones. This has to change as we are all paying customers at the end of the day

Room Tip: Rooms at the sixth floor are perfect for people who likes to watch the beauty of cape town
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  • Stayed: November 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank 78jn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Cape Town Sea Point

Address: Arthur's Road | Sea Point, Cape Town Central 8005, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 On the Beach Hotel in Cape Town Central
Price Range: R1 753 - R2 958 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Protea Hotel by Marriott Cape Town Sea Point 3*
Number of rooms: 124
Official Description (provided by the hotel):
Located a block away from Sea Point Promenade and the cool Atlantic shoreline, this stylish three star hotel guarantees GUESTS an experience that’s freshly different. Protea Hotel by Marriott Sea Point is a comfortable oasis for corporate and leisure travellers alike who want to experience the best of Cape Town in a tranquil beach house feel. Protea by Hotel by Marriott Sea Point is Freshly Different. This seaside hotel offers either mountain or sea views from the rooms and the vast range of amenities ensures a home-away-from-home feel. The hotels’ most talked about is the interactive lobby and lounge area. Minutes away from Camps Bay beaches, V&A Waterfront and the CBD; not to mention the beautiful Cape Town promenade. ... more   less 
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Also Known As:
Protea Hotel Cape Town
Protea Hotel Sea Point

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