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“Great location, friendly staff”

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Protea Hotel Cape Town Sea Point
Ranked #74 of 112 Hotels in Cape Town Central
Reviewed 14 February 2017

The location is excellent, near the shops, wine cellars and restaurants. Staff very helpful and friendly, rooms neat and spacious. Nice cocktails and pizza's. Wifi is working great. Food in the hotel's restaurant was excellent, great breakfast. Pool area is wonderful, very relaxing.

  • Stayed: February 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank adjdutoit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine_L3, General Manager at Protea Hotel Cape Town Sea Point, responded to this reviewResponded 18 February 2017

Dear adjdutoit

Thank you for your feedback regarding your recent stay at Protea Hotel by Marriott Sea Point.

We are delighted that you loved our "Beach House" as much as we do. We have one of the best locations in Cape Town. and look forward to welcome you back in the not to far future.
Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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69 - 73 of 374 reviews

Reviewed 30 January 2017 via mobile

My requests were not catered for despite stipulating on the booking form,phoning the day before and asking reception when I arrived.My friend ended up phoning the manager and only then did I get what I requested.I received no apology for this despite my many requests.Bedding was inappropriate for the current hot summer.It catered more for winter.Breakfast is expensive,so we had to eat out every day.No other meals are served here.
The fire alarm went off consistently,until eventually there was a fire .Its like the boy who cried wolf.
I have been many times prior to the renovations,but henceforth I will not choose this Protea,cum Marriot Hotel for my vacation

Stayed: January 2017, travelled with family
2  Thank Lilly N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine_L3, General Manager at Protea Hotel Cape Town Sea Point, responded to this reviewResponded 2 February 2017

Dear Lilly N

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel Cape Town Sea Point.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not delivering services requested and the inconvenience caused . We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Please note that we have high security and safety procedures within the hotel to ensure the health and safety of our guests and staff. An alarm is activated should an irregularity be reported in the building which is what took place during this said incident. . Our GUEST and Staff safety is our primary concern. We do value each guest and want to ensure they are well looked after

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Cape Town.

Kind Regards,

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Reviewed 28 January 2017

Great week at the protea. Awesome room with comfy bed and great amenities. 5 star service. Perfect location in the heart of Sea Point. Close to shopping and restaurants. Fridge and coffee in the room.

Room Tip: All rooms are great. My family had 3 rooms.
See more room tips
  • Stayed: January 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank antraze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine_L3, General Manager at Protea Hotel Cape Town Sea Point, responded to this reviewResponded 2 February 2017

Dear antraze

Thank you for sharing your experience at the Protea Hotel Cape Town Sea Point

We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Kind Regards,

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Reviewed 24 January 2017

I have never experienced the level of excellence displayed by every staff member I came across. They all show absolute pride in their work, Highly efficient and very helpful in every way.
The breakfast was superb with the absolute best aspect the coffee,
It is centrally located in Seapoint with access to a wide variety of restaurants and shops. Also the Promenade and sea pool. The V & A Waterfront is a short drive or busride away. Perfect in every aspect

  • Stayed: January 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Hedy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine_L3, General Manager at Protea Hotel Cape Town Sea Point, responded to this reviewResponded 26 January 2017

Dear Hedy C

Thank you for feedback regarding your recent stay at Protea Hotel by Marriott Sea Point.

We are delighted to hear that the STAFF were so friendly and efficient. Your commendations are highly valued, and I wish to assure you that we have congratulated them for doing such an outstanding job!

GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to the "Mother City" again soon.

Kind Regards

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Reviewed 2 January 2017

The location of the hotel is great as it is a 5 min walk to the coast. The establishment it self was a bit disappointing. The rooms were small, especially the washroom as you had to move inside the shower to close the door. The room is also a bit worn out. The sheet for one of our night was dirty, it had brown marks. The deck swimming pool is very small (i wouldn't call it a swimming pool) and you have to carry cash as they wouldn't let me just charge the drinks to the room.

  • Stayed: December 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
4  Thank JJ L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine_L3, General Manager at Protea Hotel Cape Town Sea Point, responded to this reviewResponded 5 January 2017

Dear JJL

Thank you for your feedback and concerns raised regarding your recent stay.
We are glad to hear that you found our location convenient, being so close to the Sea Point Promenade.

Your concerns regarding the small room have been noted and stained sheet on one evening has been taken up with Housekeeping.
We are disappointed that our swimming pool did not meet your expectations and next time we can also recommend the Pavillion Swimming pool in close walking distance from the hotel. This pool being much larger than ours at the hotel.

We thank you for bringing various shortcomings to our attention.
I assure you we will where possible address these as best we can with the relevant Departments and Team members.

We do hope to have the privilege of welcoming you back soon.

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Additional Information about Protea Hotel Cape Town Sea Point

Address: Arthur's Road | Sea Point, Cape Town Central 8005, South Africa (Formerly Protea Hotel by Marriott Cape Town Sea Point)
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 On the Beach Hotel in Cape Town Central
Price Range: R 1 340 - R 3 031 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Protea Hotel Cape Town Sea Point 3*
Number of rooms: 124
Official Description (provided by the hotel):
Located a block away from Sea Point Promenade and the cool Atlantic shoreline, this stylish three star hotel guarantees GUESTS an experience that’s freshly different. Protea Hotel by Marriott Sea Point is a comfortable oasis for corporate and leisure travellers alike who want to experience the best of Cape Town in a tranquil beach house feel. Protea by Hotel by Marriott Sea Point is Freshly Different. This seaside hotel offers either mountain or sea views from the rooms and the vast range of amenities ensures a home-away-from-home feel. The hotels’ most talked about is the interactive lobby and lounge area. Minutes away from Camps Bay beaches, V&A Waterfront and the CBD; not to mention the beautiful Cape Town promenade. ... more   less 
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Also Known As:
Protea Hotel Cape Town
Protea Hotel Sea Point

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