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All reviews company gardens district museum long street table mountain central location green market within walking distance junior suite direct access single room comfortable bed parking garage decent hotel greenmarket square the hotel is clean per day taxi ride
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Reviewed 20 December 2017 via mobile

Stayed here 4 nights while visiting Cape Town. Decent, clean hotel with friendly staff and nice breakfast buffet. Had a problem with room safe when we checked in but the manager was there promptly and corrected the problem. We were hassled by beggars near the hotel but a firm NO chased them away. Recommend taking the taxi to the Waterfront area.

Stayed: November 2017, travelled with friends
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zaida R, General Manager at Townhouse Hotel, responded to this reviewResponded 22 December 2017

Dear Michael S,

Thank you for completing our guest survey. We are delighted to hear that you enjoyed your stay with us and that the team made a positive impression on you.

We are passionate about service delivery and strive daily to offer the highest quality services to our guests. Feedback such as yours confirms that we are still on the right track.

We trust this has not been your last visit to the Mother city and that Townhouse would be your hotel of choice on your next trip; we certainly look forward to having you back with us hopefully soon.

Wishing you a lovely day ahead.

Kind regards,

Jacqui Williams - General Manager

on behalf of

Team Townhouse

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2017

The room was large ,comfortable, with a large desk and we had a view of Table mountain ( thank you Raeesa Domingo!)The breakfast was brilliant with a large choice and all the staff were cheerful and helpful. It is within walking distance of many of the tourist attractions. We walked to the waterfront which took about 40 mins however as it is a city centre if you go out at night you can get hassled .We were advised to take a taxi if we went out,

Room Tip: Higher floors are quieter and you can get ones that face Table mountain
  • Stayed: November 2017, travelled with family
    • Rooms
    • Service
Thank Graeme H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2017 via mobile

Stayed here at the beginning and end of our Garden Route trip and felt this was an excellent 4 Stay hotel. Rooms were clean and comfortable and had everything you needed. Staff always pleasant and helpful and lovely juice and yoghurt at breakfast. If you want hot breakfast order it from menu as hot buffet a bit mixed and not topped up regularly. Location is central & good for museums and a cheap taxi ride to waterfront. This is however a city centre hotel so not sure it is completely safe and a couple of people in our group did experience minor incidents so not good to walk out alone especially at night.

Stayed: November 2017, travelled as a couple
Thank Helen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zaida R, Personal Assistant to the General Manager at Townhouse Hotel, responded to this reviewResponded 15 November 2017

Dear Helen,

Thank you for your wonderful feedback. We are pleased to hear that overall you had a good experience whilst staying over at the Townhouse.

We are passionate about service delivery and strive daily to offer the highest quality services to our guests. Feedback such as yours confirms that we are still on the right track.

We are sorry to hear about the incident with one of the people in your group. Although the area is relatively safe during the day we recommend that taxi services are utilised at night should our guests wish to travel to other places of interest in the City.

We trust this was not your last visit to the Mother City and that Townhouse would be your hotel of choice on your next trip. A return visit would be most welcomed.

Wishing you a pleasant day further.

Kind regards,

Zaida Rhodes - PA to the General Manager

on behalf of

Team Townhouse

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2017 via mobile

I stayed at Townhouse Oct 1-11, the first week in a junior suite and then moved to a Deluxe room that was part of a package. I loved it! The folks working were top of the line when it comes to customer service. Anything asked for was provided lickety split and with a smile. From the front desk staff who greeted me each morning with a smile to listening to my daily adventures at night- to the restaurant staff who by day 2 knew what I like to drink and gave the added attention without hovering. The neighborhood is quiet, but nice. Hoho bus one block away Waterfront about 10 minutes unless it's rush hour! Gardens,slave lodge and District 6 museum just a 5-10 min walk. I highly recommend this hotel.

Stayed: October 2017, travelled solo
Thank csmosna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zaida R, General Manager at Townhouse Hotel, responded to this reviewResponded 14 November 2017

Dear Ms Mosna,

Thank you for your feedback offered. We are delighted to hear that you enjoyed your stay with us and that the team made a positive impression on you. We are passionate about service delivery and strive daily to offer the highest quality services to our guests.

Feedback such as yours confirms that we are still on the right track.

We trust this has not been your visit to Cape Town and that Townhouse would be your hotel of choice on your next trip. A return visit would be most welcomed.

Wishing you a delightful day ahead.

kind regards,

Jacqui Williams - General Manager
Team Townhouse

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2017 via mobile

Stayed for 4 nights at the beginning of our South African holiday. Perfect location for walking to city central sights: District 6 museum , St George’s Cathedral and Company’s Gardens all within reasonable walking distance. Staff in reception and dining room outstanding. Nothing too much trouble. We had a small problem with our room and it was resolved without any difficulty and with a smile. Victor in the restaurant deserves a special mention. He treated us like royalty and remembered our preferences after the first night. Steak was so good we had it every night. Delicious! Highly recommend as city centre hotel. Hoping it won’t be our last visit! Thank you!

Stayed: November 2017, travelled with friends
Thank TravellingoneSwansea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zaida R, General Manager at Townhouse Hotel, responded to this reviewResponded 10 November 2017

Dear TravellingoneSwansea,

Thank you for your lovely feedback.

We are delighted to hear that you enjoyed your stay with us and that we were able to meet and exceed your expectations. We are passionate about service delivery and strive daily to offer the highest quality services to our guests. Feedback such as yours confirms that we are still on the right track.

We trust this has not been your last visit to the Mother city and that Townhouse would be your hotel of choice on your next trip; we certainly look forward to welcoming you back with us hopefully soon.

Wishing you a delightful day ahead.

Kind regards,

Jacqui Williams - General Manager
Team Townhouse

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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