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All reviews great location nautical theme table mountain travel desk short walk guest relations waterfront area small balcony victoria and alfred waterfront comfortable hotel robben island stayed here for nights breakfast buffet water front south africa our honeymoon restaurants and shops
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Reviewed 14 February 2018

The receptionist when we arrived was most unhelpful, we wanted to open an account, as we do at every hotel we visit and were told that the only way you could do this was by registering a credit card which would be debited 400 rand a day and at the end of the stay I would be refunded any money not used.
We were told we would have a room with a view of Table Mountain to be told that our room was on the fourth floor with a view of the back of the hotel.
Because of the way we were treated we did not use any of the hotel facilities.
We are returning to Cape Town but will not be staying at this establishment.

Room tip: Confirm before you arrive that the room is as booked
Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank PaulTorquay2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JvanderMerwe, Guest Relations Manager at The Commodore, responded to this reviewResponded 18 February 2018

Dear Valued Guest


We have noted your comments which has been raised with the Head of Department/s in order to ensure that corrective and remedial action is implemented.

Please be assured that this is not the Standard of Service we pride ourselves in, and it is hoped that this experience does not tarnish your impression of the hotel.

We hope to welcome you back sooner rather than later.


Regards



Gregory Wilson
Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2018

We found this an excellent hotel. Better than the more centrally located & pricier V&A waterfront hotel. Rooms weren’t as large , but still spacious. Large comfortable public lounge area, courteous and helpful staff, delicious breakfast with an extensive choice, super large swimming pool which we were too busy to use but would have enjoyed if we’d had more time. 2 mins walk from the waterfront and being located back from the central waterfront it was lovely & quiet.

Date of stay: January 2018
Trip type: Travelled with family
1  Thank Jan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JvanderMerwe, Manager at The Commodore, responded to this reviewResponded 7 February 2018

Dear Valued Guest


Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later.

Muneeb Eksteen
Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2018 via mobile

Spent 2 nights, the breakfast is plentiful and our room had a great view of Table Mountain. Staff are friendly and willing to assist. You can walk to the Waterfront which is visible from the hotel. A great option if you are looking to stay in this part of Cape Town.

Date of stay: January 2018
Trip type: Travelled as a couple
1  Thank RichardH7276
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JvanderMerwe, Manager at The Commodore, responded to this reviewResponded 7 February 2018

Dear Valued Guest


Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later.


Gregory Wilson
Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2018 via mobile

The hotel is very well located you can just walk to the mall it’s like 5min.
Great customer service, the staff were very helpful and friendly. Our bedroom was amazing and huge there was plenty of space not to mention that they have the best room service(the food is amazing).

Date of stay: March 2017
Trip type: Travelled as a couple
Thank nayelguapita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JvanderMerwe, Manager at The Commodore, responded to this reviewResponded 7 February 2018

Dear Valued Guest


Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed the food and your stay and hope to welcome you back sooner rather than later.


Muneeb Eksteen
Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2018

We found this a very comfortable hotel in a great location within easy walking distance of the V&A Waterfront. Friendly and attentive staff. We did found the air conditioning in our room noisy, however.

Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JvanderMerwe, Guest Relations Manager at The Commodore, responded to this reviewResponded 31 January 2018

Dear Valued Guest


Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later.


Gregory Wilson
Guest Relations Department


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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