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“Lovely Hotel and Very Helpful Staff”

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Radisson Blu Hotel Waterfront, Cape Town
Ranked #32 of 112 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 2 weeks ago

We stayed here three nights while we explored the area. We didn't avail ourselves of everything the hotel had to offer, but nonetheless it was a lovely experience.
The rooms are a good size and (at least ours) had a nice view. Breakfast is out on the terrace by the sea and has pretty much everything you could want for breakfast (including the view) and a chef station for eggs whichever way takes your fancy.
The Concierge was expecially helpful, assisting us squeezing in the various activities we wanted within our tight timeframe.
We'd definitely stay there again.

  • Stayed: February 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank DiverHP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debra S, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this reviewResponded 2 weeks ago

Dear Valued Guest,
Thank you for taking the time to send us your valuable feedback and submitting a review.
I will be sure to share your wonderful compliments with the rest of the team and delighted to hear that you had a memorable stay with us and thoroughly enjoyed your vacation in Cape Town.
On behalf of myself and the team at Radisson Blu Hotel Waterfront we look forward to welcoming you back when you next travel to Cape Town, South Africa.
Wishing you all the very best.

Kind regards

Debra Sivertsen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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12 - 16 of 1 820 reviews

Reviewed 2 weeks ago

I was a guest at the Radisson Blu and I have to say that working internationally myself i am wholly impressed with the ambience, menu, service and staff. The bar staff and restaurant staff were attentive even though i was by myself enjoying the sunset. The manager, Jason checked on me from time to time. i am impressed an looking forward to my sent visit,

Myrtle

  • Stayed: December 2017, travelled solo
    • Value
    • Location
    • Service
Thank Myrtle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debra S, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this reviewResponded 2 weeks ago

Dear Myrtle
Thank you for taking the time to send us your valuable feedback and submitting a review.
I will be sure to share your wonderful compliments with the rest of the team and delighted to hear that you enjoyed your experience with us.
On behalf of myself and the team at Radisson Blu Hotel Waterfront we look forward to welcoming you back when you next travel to Cape Town, South Africa.
Wishing you all the very best.

Kind regards

Debra Sivertsen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

I have stayed here 3 times in the last 6 months, it's a good base for a business trip with a convenient shuttle to the waterfront. Rooms are roomy and if you get a sea view or even a balcony the setting is perfect. Service on the terrace can be slow but the staff do remember you and it's always nice to take a seat and find your favourite wine being delivered without having to ask.

Stayed: December 2017, travelled on business
Thank jojom999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debra S, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this reviewResponded 2 weeks ago

Dear Jojom999,
Thank you for taking the time to send us your valuable feedback and submitting a review.
I am delighted to hear that you have had memorable stays with us.
Thank you for raising these points to our attention, I will be sure to take it up with the management team.
I look forward to welcoming you back to the Radisson Blu Hotel Waterfront when you are next in Cape Town.
Kind regards,

Debra Sivertsen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

The Radisson Blu was a good pick. It was clean and comfortable and the staff was very friendly.

Turndown service was a nice touch and the complimentary breakfast each morning was great. It was also nice to be able to sit outside by the water each morning during breakfast. Room service however was a poor decision and barely edible.

Location seemed good, but to be honest we Uber-ed everywhere, so difficult to say if you'd prefer walking if it's the best location.

  • Stayed: March 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Tracy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debra S, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this reviewResponded 2 weeks ago

Dear Tracy,
Thank you for taking the time to send us your valuable feedback and submitting a review.
I am delighted to hear that you had a memorable stay with us and enjoyed your vacation in Cape Town.
Thank you for raising the room service issue to our attention, I will be sure to take it up with the management team.
I look forward to welcoming you back to the Radisson Blu Hotel Waterfront when you are next in Cape Town.
Kind regards,

Debra Sivertsen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

This has to be the worst managed Radisson Blu we have been to.

There appears to be no Managers visible and all the F&B staff need training. Bar staff keep change without it being offered. Having waited 20 mins to be served a drink and then it staining my trousers, I was less than amused. We also had lunch on the terrace, the service again was extremely poor, slow and the food was average.

The Spa was nice. I enjoyed my pedicure, however, my sister's facial was average. The pool relaxation area was very nice, however, I was stunned to witness on two occasions the towels being used again for new guests when guests left their loungers.

Such a pity as location is superb, although it's not safe to swim in the sea due to the algae and the pool is very small for such a large hotel.

  • Stayed: December 2017, travelled with friends
    • Value
    • Service
Thank Sonia N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debra S, General Manager at Radisson Blu Hotel Waterfront, Cape Town, responded to this reviewResponded 2 weeks ago

Dear Sonia.

I would like to take this opportunity to thank you for the review posted, regarding your recent stay with us. Please let me start by apologising for the inconvenience that you experienced during your recent stay with us. This is by no means a reflection of the high standard of quality and service that the Radisson Blu Hotel Waterfront is usually proud to offer.

Any comments we receive from our guests are invaluable to us, letting us know where we are getting our service and product right and in some cases, where we need to improve. Please be assured that I shall personally investigate these matters and shall address the shortfalls with our management team.

Please do not hesitate to contact me directly at the hotel as I would like to handle your query offline in order to assist you further.

I look forward to welcoming you back to the Radisson Blu Hotel Waterfront when you are next in Cape Town and we will ensure that your next stay with us will be a memorable one.

Kind regards,

Debra Sivertsen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Hotel Waterfront, Cape Town

Address: 100 Beach Road | Granger Bay, Cape Town Central 8005, South Africa (Formerly Radisson SAS)
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Cape Town Central
#11 Family Hotel in Cape Town Central
#14 Business Hotel in Cape Town Central
#17 Spa Hotel in Cape Town Central
#26 Romantic Hotel in Cape Town Central
#32 Luxury Hotel in Cape Town Central
Price Range: R2 667 - R6 728 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Radisson Blu Hotel Waterfront, Cape Town 5*
Number of rooms: 177
Official Description (provided by the hotel):
Uniquely located on the glittering azure waterfront of Cape Town, the hotel has the majesty of the legendary Table Mountain soaring behind it and every shopping and eatery delight beside it. It’s also a heartbeat away from Cape Town’s pulsing business centre, an easy stroll (or complimentary shuttle) to the famous Victoria & Alfred Waterfront with its myriad of world-class shops, restaurants, cinemas and colourful working harbour, or a short hop to Africa’s most beautiful beaches and the call of our lush and ancient winelands beyond. The state-of-the-art Cape Town International Convention Centre is a mere 5 minutes away.The Radisson Blu Hotel Waterfront provides the finest service, setting and comfort making your stay always one to remember and certainly one to repeat. ... more   less 
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Also Known As:
Radisson Cape Town
Cape Town Radisson

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