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ONOMO Hotel Cape Town - Inn On The Square
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Reviews (109)
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All reviewsgreen market squareomelette stationdaily markettiny bathroomgreat locationtable mountainwater restrictionsdecent hotelgreenmarket squareswimming poolnice roombuffet breakfastshort staythe general managerhop on hop off buslong streetcentral location
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49 - 54 of 109 reviews
Reviewed 13 November 2017 via mobile

We stayed here last night having had 10 nights elsewhere where we had a warm welcome and excellent service. Started well with the efficient valet parking arrangements and the friendly, helpful Martin assisting with our bags but otherwise the service was rather cold - and the room extremely noisy - even though we were on the 8th Floor so this was noise from the roof, not the market. Very handy for visiting Bo-Kaap but otherwise not a great experience sadly

Stayed: November 2017, travelled with friends
Thank AlexT12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 20 November 2017

Dear AlexT12

Thank you very much for taking the time to provide us with your honest opinion. It saddens me that you have not received the true warm ONOMO Hotel Cape Town Inn on the Square smiles and service that ONOMO is well known for. The clock tower does, unfortunately, wind up in the mornings, but that is part of the historical heritage of this building, being a heritage site.

I sincerely hope that you traveled safe and ONOMO Hotel Cape Town Inn on the Square hope to welcome you back soon.

Kind regards

Mynhardt de Jongh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2017 via mobile

City centre hotel with African goods markets opposite by day.it was a replacement hotel. Tiny bathroom with just a shower. If you sharing a room you may get used to bumping each other. Clean rooms . Big bed in tiny room again means tIght manoeuvring in the room. Modern.Good food.gym and swimming pool with views. Overall a functional business hotel....

Stayed: October 2017, travelled on business
Thank mrg19762017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotchefs, General Manager at ONOMO Hotel Cape Town - Inn On The Square, responded to this reviewResponded 8 November 2017

Dear mrg19762017

Thank you so much for taking the time to write a very positive response. We are glad that you have enjoyed your stay at ONOMO Hotel Inn on the Square and your visit to Cape Town. Chef Joseph will be delighted that you enjoyed your meals.

Travel safe and we hope to be able to welcome you back to the ONOMO Hotel family.

Kind regards

Mynhardt de Jongh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2017 via mobile

My wife and I spent two nights at this hotel and for a short stay it was just what we needed. Central, with decent size rooms and food on offer.

There was a market out the front of the Hotel, which although started early didn't affect our sleep or stay in any way. Surrounding the hotel are plenty of places to eat and drink depending on what takes your fancy......

The only thing that could be off putting about the hotel is the amount of homeless people that hang around the area begging for food and money. It highlights the issues still in the country. They can be quite intimidating especially if you were a bit of a nervous person or on your own at night as although the people who approached us were not aggressive they were persistent and there are lots together.

The staff at the hotel could not be more helpful. We needed to print our boarding passes out before leaving and they did it for us with no questions asked.

A negative about the hotel is the wifi signal as it does drop out and depend on where you are as to whether you get it or not.

Some light came through the window in the bedroom where part of the curtain had been cut too short but it wasn't enough to stop you sleeping.

They do have a pool but it is outside and wasn't particularly clean when we were there.

Overall a decent hotel, good food, attentive staff with spacious rooms. Ideal place for a short stay.

Stayed: November 2017, travelled as a couple
Thank Coups247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotchefs, General Manager at ONOMO Hotel Cape Town - Inn On The Square, responded to this reviewResponded 8 November 2017

Dear Coups247

Great precise feedback which is so helpful for all the Tripadvisor users that make use of this useful platform. I am glad that your overall stay was pleasant and well enjoyed. Unfortunately any business have their negative aspects to deal with, but it comes down to how you deal with these aspects and possibly change this into opportunities rather than difficulties. The C.C.I.D. :Cape Town City Improvement District has been hard at work to make Cape Town and all it's surrounding suburbs a better and safer place. The Soccer World Cup in 2010 gave us the opportunity to shine and to fix what needed repairs in Cape Town. This is a vibrant city and we as a nation are building together to make Cape Town and the rest of Africa a better place for all. We sincerely hope that unemployment etc, will decrease and we all will have a better opportunity in life. Cape Town being a somewhat windy city at some times does make it slightly more difficult to keep the pool 100% clean especially at 8 floors up. We do however have increased daily cleaning increments to ensure the pool and pool area is well looked after.

Travel safe and we hope that you will be able to come and visit us again.

Kind regards

Mynhardt de Jongh

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Reviewed 3 November 2017 via mobile

The hotel is well appointed and down the street from the hop on & off tour bus, allowing great access to the city. It is also close to restaurants. The rooftop bar has great views of Table Mountain. Helpful staff. As noted in other reviews, bathroom layout is a bit awkward as one needs to straddle the toilet to open/close the door.

Stayed: October 2017, travelled with friends
Thank wanderlust387
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotchefs, General Manager at ONOMO Hotel Cape Town - Inn On The Square, responded to this reviewResponded 8 November 2017

Dear wanderlust387

Thank you for taking the time to write a helpful review. We are glad that you could enjoy great weather and the great rooftop swimming pool view of our lovely city.

With revamps being planned in the near future we will keep your feedback regarding the bathroom in mind.

Safe travels!

Kind regards

Mynhardt de Jongh

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Reviewed 19 October 2017 via mobile

Looked after very well from moment of arrival.
Clean, spacious room. room - we had a great view of table mountain from our window.
Breakfast was nice.
Noise from market starts very early, but it’s to be expected from a hotel right on the centre.
Close to restaurants and bars. Also very close to the us tours.
Would recommend to anyone who is looking for a central hotel in Cape Town.

Stayed: October 2017, travelled as a couple
1  Thank Emily E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotchefs, General Manager at ONOMO Hotel Cape Town - Inn On The Square, responded to this reviewResponded 8 November 2017

Dear Emily E

Thank you for your review. It is precise and tells everyone all the correct information required. Thank you for the breakfast and rooms feedback.

Hope to be able to welcome you back in the near future

Kind regards

Mynhardt de Jongh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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