I was booked into a classic one bedroom apartment and booked the hotel so I could stay in a classic ‘typical’ Cape Town colourful painted house. Literally why your hotel appealed to me. When we were taken to our room it was all the way on the next block in the Rockwell hotel apartment block which was NOT what we booked. The lady who took us to the room pretended like nothing was wrong and not once were we advised that we were put into a different room than we booked. It was just a basic soulless apartment in a grungy apartment block. Honestly we were treated like fools. When I questioned about our originally booked room, the rude lady pretty much told us ‘too bad’ and that because we didn’t book direct on the website, we didn’t get the room we booked. Too bad, so sad. The annoying thing was we always prefer to book direct, but booking through a third party was CHEAPER! To make things worse, the room we were put into didn’t have wifi, even though wifi was advertised!!! This was one of the reasons why we booked the hotel also. Unacceptable deceiving conduct. We were left disappointed and felt we received such bad service. Not only were we deceived and put into a worse room we didn’t book, far away without wifi, the ‘service recovery’ via a text message an hour later from you guys was a downgrade to a studio room... Very disappointed with the entire stay.
- Official Description (provided by the hotel):
- Colourful De Waterkant Village is a unique European influenced village of semi-detached quaint cottages and cobbled streets preserved from the 1760’s. Cradled between the city and the V&A Waterfront, De Waterkant Village is avant-garde, a cultural urban refuge highlighted by the abundance of restaurants, art galleries, clubs, salsa clubs, tapas bars and Parisian inspired café’s. Drawing comparisons from cultural and artistic villages from all over the world, De Waterkant embraces individuality and theatricality, echoed in the architecture and vibrancy of its residents and visitors. Walking on the beautiful sidewalks, one cannot help but be caught up in its spell, cast by the beauty of the Dutch influenced architecture, with flower boxes under the windows, sprawling balconies and rooftop decks providing exquisite views and majestic old trees that line the streets, filtering the sun selectively through their branches. This is a place that will tempt you into its fold and dare you to indulge and delight in life’s finer pleasures. ... more less
- Reservation Options:
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- Also Known As:
- De Waterkant Village Hotel Cape Town Central
- De Waterkant Village Cape Town