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“Family with 8 month infant”

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De Waterkant Village
Ranked #103 of 112 Hotels in Cape Town Central
Reviewed 3 weeks ago via mobile

We would not come back to this place.
The location may be convenient but with uber you can get cheaply around the whole city.

Otherwise, where should I start!
We were first put in an apartment with tile floors and stairs!! We have a crawling baby!!
He was on the floor for 2min and got completely black! The floors haven't seen cleaning for a long long time!
We complained and got placed in a new apartment with wooden floors. Better, but still dirty! Asked to get our money back and go looking for another place, once with the money you pay here I'm sure you can get much better, we didn't get it! That's why you should not pay in advance I guess... you will not be well served!

Dust on the furniture, not to speak under it... furniture due a cleaning or just a renovation once it was full of stains.

We ended up cleanup by the whole floor with my babies wet nappies and on the last day we had visitors! Cockroaches! Super!!!
So... use your money elsewhere!

Ah and to top it off, I forgot my favorite scarf there and surprise surprise! It was not found!!

Stayed: January 2018, travelled with family
Thank Carnaut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 213 reviews

Reviewed 9 December 2017 via mobile

Start with some positives. The main De Waterkant House is lovely, the shared kitchen, lounge and outdoor area is great. The resident ginger cat is a beautiful (he loves to visit you in your room though so beware). General location is fantastic close to local bars and restaurants. There are far too many negatives though! The management is chaotic and some reception staff surly and disinterested. On checkin they took us to the completely wrong room (a two bedroom apartment 0.5km away)! We then had to return to reception walking in blistering heat with our cases. After locating our correct room we were then told breakfast wasn’t included even though it clearly stated it was on our confirmation. After arguing with them they finally gave us the correct breakfast vouchers! The day before we were due to check out they called and asked us to check out. Again they got the wrong guest and booking! Utterly shambolic! The Courtyard Room we stayed in had no air con just a static noisy fan. The bathroom door is broken, there is black mould on the ceiling and it’s far too small for two adults and two suitcases! In conclusion stay elsewhere.

Stayed: December 2017, travelled as a couple
Thank MartinThomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2017

Having read some negative reviews prior to leaving we were not sure what to expect. We found a nice sized flat with 2 bedrooms, access to laundry, a small living room, kitchen and dining space. It was clean and comfortable. There was daily maid service, though the last day the toilet tissue was not filled and the next morning one of us had to go out and pick some up at the grocery store. However, walking distance to some top restaurants, proximity to all sight seeing attractions, grocery and shopping, made the quiet location perfect. Note that you will have to pull your luggage from the registration to your unit, ours was a block away. Then also up stairs depending on the unit. For us that was fine, but may not be for everyone. Staff at reception was very helpful and friendly. We would definitely stay there again.

  • Stayed: October 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank 2000KD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2017 via mobile

Unit 5 Loader Street. We agree with all the other reviews that this is a a great location for Cape Town and appeared safe.

The two bedroom apartment was clean and well fitted out. Equipment and furniture were clean and newish (settee and outside table ready for replacement). Cleaners came each day and cleaned up and made the beds. The main problem was the renovation of the balcony and entrance way using a flame thrower that came under the back door and set it smouldering while we were inside. This took place on two days.

Reception (Charlie Cafe) were very friendly and helpful. They handled questions and a couple of problems quickly and efficiently. We mentioned the renovation and the flame thrower to reception on the first day. They seemed as surprised as we had been and said they would mention it to the management for our apartment. So we were more surprised and upset when the flame thrower team returned the next morning. Seemed no point in bringing it up again as we were just leaving.

This apartment clearly needs a full check over by the management to ensure everything is in working order and cleaning staff to flag problems rather than waiting for guests to find the problems. For example the shower doors were in obvious need of attention and only one air conditioner remote control worked. None were holiday wrecking issues, but the maintenance man who came to resolve a pre-locked safe said he would get them resolved (but not in time for us) as no one had brought up these points before.

There was free wifi in reception but not in the apartment.

Stayed: September 2017, travelled with family
1  Thank familly54A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2017

My room smells like mold i complain but nobody take care, it was a promo but nobady mentioned me , so i pay the whole price.

My room was small at the down floor smell like mold, and lots of rats around the area. Living room beautiful and small kitchen and pool. Do not compromise for those amenities and look for some place without rats.

  • Stayed: August 2016, travelled solo
    • Location
    • Sleep Quality
    • Service
3  Thank dave19764
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about De Waterkant Village

Address: 137 Waterkant Street | De Waterkant, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Business Centre with Internet Access Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #103 of 112 Hotels in Cape Town Central
Price Range: R 1 100 - R 2 434 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — De Waterkant Village 3*
Number of rooms: 40
Official Description (provided by the hotel):
Colourful De Waterkant Village is a unique European influenced village of semi-detached quaint cottages and cobbled streets preserved from the 1760’s. Cradled between the city and the V&A Waterfront, De Waterkant Village is avant-garde, a cultural urban refuge highlighted by the abundance of restaurants, art galleries, clubs, salsa clubs, tapas bars and Parisian inspired café’s. Drawing comparisons from cultural and artistic villages from all over the world, De Waterkant embraces individuality and theatricality, echoed in the architecture and vibrancy of its residents and visitors. Walking on the beautiful sidewalks, one cannot help but be caught up in its spell, cast by the beauty of the Dutch influenced architecture, with flower boxes under the windows, sprawling balconies and rooftop decks providing exquisite views and majestic old trees that line the streets, filtering the sun selectively through their branches. This is a place that will tempt you into its fold and dare you to indulge and delight in life’s finer pleasures. ... more   less 
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Also Known As:
De Waterkant Village Hotel Cape Town Central
De Waterkant Village Cape Town

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