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All reviews loader street village cafe small living room staff at reception bedroom apartment self catering breakfast included quiet location felt very safe stay in cape town enjoyed my stay charles accommodation waterfront dishwasher proximity uber
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12 - 17 of 227 reviews
Reviewed 9 December 2017 via mobile

Start with some positives. The main De Waterkant House is lovely, the shared kitchen, lounge and outdoor area is great. The resident ginger cat is a beautiful (he loves to visit you in your room though so beware). General location is fantastic close to local bars and restaurants. There are far too many negatives though! The management is chaotic and some reception staff surly and disinterested. On checkin they took us to the completely wrong room (a two bedroom apartment 0.5km away)! We then had to return to reception walking in blistering heat with our cases. After locating our correct room we were then told breakfast wasn’t included even though it clearly stated it was on our confirmation. After arguing with them they finally gave us the correct breakfast vouchers! The day before we were due to check out they called and asked us to check out. Again they got the wrong guest and booking! Utterly shambolic! The Courtyard Room we stayed in had no air con just a static noisy fan. The bathroom door is broken, there is black mould on the ceiling and it’s far too small for two adults and two suitcases! In conclusion stay elsewhere.

Stayed: December 2017, travelled as a couple
2  Thank MartinThomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2017

Having read some negative reviews prior to leaving we were not sure what to expect. We found a nice sized flat with 2 bedrooms, access to laundry, a small living room, kitchen and dining space. It was clean and comfortable. There was daily maid service, though the last day the toilet tissue was not filled and the next morning one of us had to go out and pick some up at the grocery store. However, walking distance to some top restaurants, proximity to all sight seeing attractions, grocery and shopping, made the quiet location perfect. Note that you will have to pull your luggage from the registration to your unit, ours was a block away. Then also up stairs depending on the unit. For us that was fine, but may not be for everyone. Staff at reception was very helpful and friendly. We would definitely stay there again.

  • Stayed: October 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank 2000KD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2017 via mobile

Unit 5 Loader Street. We agree with all the other reviews that this is a a great location for Cape Town and appeared safe.

The two bedroom apartment was clean and well fitted out. Equipment and furniture were clean and newish (settee and outside table ready for replacement). Cleaners came each day and cleaned up and made the beds. The main problem was the renovation of the balcony and entrance way using a flame thrower that came under the back door and set it smouldering while we were inside. This took place on two days.

Reception (Charlie Cafe) were very friendly and helpful. They handled questions and a couple of problems quickly and efficiently. We mentioned the renovation and the flame thrower to reception on the first day. They seemed as surprised as we had been and said they would mention it to the management for our apartment. So we were more surprised and upset when the flame thrower team returned the next morning. Seemed no point in bringing it up again as we were just leaving.

This apartment clearly needs a full check over by the management to ensure everything is in working order and cleaning staff to flag problems rather than waiting for guests to find the problems. For example the shower doors were in obvious need of attention and only one air conditioner remote control worked. None were holiday wrecking issues, but the maintenance man who came to resolve a pre-locked safe said he would get them resolved (but not in time for us) as no one had brought up these points before.

There was free wifi in reception but not in the apartment.

Stayed: September 2017, travelled with family
1  Thank familly54A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2017

My room smells like mold i complain but nobody take care, it was a promo but nobady mentioned me , so i pay the whole price.

My room was small at the down floor smell like mold, and lots of rats around the area. Living room beautiful and small kitchen and pool. Do not compromise for those amenities and look for some place without rats.

  • Stayed: August 2016, travelled solo
    • Location
    • Sleep Quality
    • Service
4  Thank dave19764
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2017

My wife and I and our 2 children (age 15 and 21) visited Cape Town for 4 days before heading to Kruger for safari. We stayed in a 2 bedroom apartment in De Waterkant Village, and we found it to be a very good option for us. While it is not a luxury apartment, it was comfortable and fully stocked with necessary amenities (including coffee pot, iron, ironing board, etc.). We spent most of our time touring Cape Town, eating out, etc. so it mainly served as a place to lay our heads and shower. The staff at the reception were welcoming and helpful, and there is a great restaurant at the office for breakfast which made it easy to get the day started. There are other good restaurants and a grocery store within walking distance, and my daughter went to the neighborhood yoga studio for a morning workout. We felt safe walking around the neighborhood during the day and mainly used Uber at night to get to dinner, etc.

  • Stayed: June 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeWaterkantVillage, Manager at De Waterkant Village, responded to this reviewResponded 10 July 2017

Dear Humphrey_jm

Thank you for taking the time to share your experience with us. De Waterkant Village is a lovely area and we are delighted to read your enjoyed our apartment and the neighbourhood restaurants.

I hope that we have the pleasure of welcoming you back soon and invite you to contact me directly when booking to ensure you have a similar positive experience. My email is hostmanager@dewaterkant.com.

Look forward to hearing from you.

Kind regards
Pieter Ras
Host Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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