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“Good Value for Family Visit to Cape Town”

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De Waterkant Village
Ranked #102 of 112 Hotels in Cape Town Central
Reviewed 6 July 2017

My wife and I and our 2 children (age 15 and 21) visited Cape Town for 4 days before heading to Kruger for safari. We stayed in a 2 bedroom apartment in De Waterkant Village, and we found it to be a very good option for us. While it is not a luxury apartment, it was comfortable and fully stocked with necessary amenities (including coffee pot, iron, ironing board, etc.). We spent most of our time touring Cape Town, eating out, etc. so it mainly served as a place to lay our heads and shower. The staff at the reception were welcoming and helpful, and there is a great restaurant at the office for breakfast which made it easy to get the day started. There are other good restaurants and a grocery store within walking distance, and my daughter went to the neighborhood yoga studio for a morning workout. We felt safe walking around the neighborhood during the day and mainly used Uber at night to get to dinner, etc.

  • Stayed: June 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank humphrey_jm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeWaterkantVillage, Manager at De Waterkant Village, responded to this reviewResponded 10 July 2017

Dear Humphrey_jm

Thank you for taking the time to share your experience with us. De Waterkant Village is a lovely area and we are delighted to read your enjoyed our apartment and the neighbourhood restaurants.

I hope that we have the pleasure of welcoming you back soon and invite you to contact me directly when booking to ensure you have a similar positive experience. My email is hostmanager@dewaterkant.com.

Look forward to hearing from you.

Kind regards
Pieter Ras
Host Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7 - 11 of 213 reviews

Reviewed 28 May 2017

I ended up in this property as all regular business hotels were fully occupied due to several conferences happening in town.
The area is very nice, with some popular breakfast bars, nice small terraces for lunch or dinner.
You stay in small houses, directly on the street, and it can be very noisy during the night, specially as the windows are single glass only and not even close properly.
All in all, i enjoyed my stay.

  • Stayed: May 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Bart V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeWaterkantVillage, Manager at De Waterkant Village, responded to this reviewResponded 21 June 2017

Dear Bart V

Thank you for taking the time to share your experience with us. I will personally ensure that we check all of our windows to ensure they shut properly. We hope to welcome you back, if you liaise with me directly when booking, I will ensure you stay in a room that is not effected by the social noise in the area. My email address is hostmanager@dewaterkant.com, I look forward to hearing from you.

Kind Regards
Pieter Ras

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2017

In no.163 apartment. Not very nice at all. The bathroom has obviously been very damp as wall all bubbled but not been repaired just painted over.
Bedding didn't smell clean. Not much in the way of basics at all.
Very steep steps up to the property and the security door was extremely difficult to open.
No air conditioning
Wouldn't want to go back to this unit.

Room Tip: Not to accept no.163
See more room tips
  • Stayed: April 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeWaterkantVillage, Manager at De Waterkant Village, responded to this reviewResponded 21 June 2017

Dear Susan S

We are sorry to read about your experience and can assure you the matter is viewed seriously and has been escalated to the facilities and housekeeping manager. Immediate action has been taken and training has been scheduled where relevant. These are not the standards we strive to offer our guests and we are truly sorry that this was the case during your stay.

We have processed your refund accordingly. Should you have any queries regarding this, please contact me to discuss.


Kind Regards
Pieter Ras

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2017 via mobile

Just disembarked from MSC Sinfonia and arrived exhausted at reception 137 Waterkant Street. Being a pensioner and after major surgery 6 weeks ago, made to walk with my friends and family half a kilometre up the road, with all our luggage to our accommodation. No staff assistance available. Will never be visiting this place soon

Stayed: May 2017, travelled with friends
Thank 764barryd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeWaterkantVillage, Manager at De Waterkant Village, responded to this reviewResponded 21 June 2017

Dear 764barryd

We are sorry to read about your experience. Should we have been made aware prior to your arrival, we would have ensured that there was help made available to avoid discomforting you.

We hope that your surgery recovery is going well and that your enjoyed the remainder of your stay in Cape Town.

Kind Regards

Pieter Ras

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2017 via mobile

Warning just because your safe has your combination set up , is in a locked bedroom and the area is gated it doesn't mean it is SAFE!
We had money stolen from a house in Waterkant Village in just these circumstances.
On checking TripAdvisor we were the third victim in just over 12 months
My suggestion to keep yourself safe is .
1. Don't use bedroom safes
2. Take as little cash as possible
3. Use bank cards we got really good rates for cash and good exchange rates with low charges paying for meals etc.
What made our experience worse is the management never contacted us which showed a total lack of concern.

Stayed: March 2017, travelled as a couple
Thank rodders83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeWaterkantVillage, Manager at De Waterkant Village, responded to this reviewResponded 21 June 2017

Dear Rodders83

We take any accusations of theft extremely seriously and I would appreciate if you could email me with details on the incident so that I can deal with it accordingly. My email is hostmanager@dewaterkant.com.

Kind regards
Pieter Ras
Host manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about De Waterkant Village

Address: 137 Waterkant Street | De Waterkant, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Business Centre with Internet Access Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #102 of 112 Hotels in Cape Town Central
Price Range: R 1 084 - R 2 413 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — De Waterkant Village 3*
Number of rooms: 40
Official Description (provided by the hotel):
Colourful De Waterkant Village is a unique European influenced village of semi-detached quaint cottages and cobbled streets preserved from the 1760’s. Cradled between the city and the V&A Waterfront, De Waterkant Village is avant-garde, a cultural urban refuge highlighted by the abundance of restaurants, art galleries, clubs, salsa clubs, tapas bars and Parisian inspired café’s. Drawing comparisons from cultural and artistic villages from all over the world, De Waterkant embraces individuality and theatricality, echoed in the architecture and vibrancy of its residents and visitors. Walking on the beautiful sidewalks, one cannot help but be caught up in its spell, cast by the beauty of the Dutch influenced architecture, with flower boxes under the windows, sprawling balconies and rooftop decks providing exquisite views and majestic old trees that line the streets, filtering the sun selectively through their branches. This is a place that will tempt you into its fold and dare you to indulge and delight in life’s finer pleasures. ... more   less 
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Also Known As:
De Waterkant Village Hotel Cape Town Central
De Waterkant Village Cape Town

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