For information, our booking for this hotel was not made by ourselves. Following our visit, I looked at different websites eg Booking.com that advertise the hotel and the hotel's own website and there are numerous inconsistent descriptions of what this hotel offers, some of which are inaccurate. This hotel is certainly is not 4 star standard though.
To start with the positives, the bed was very comfortable, the towels were excellent, good provision of toiletries, the room was clean and a good size. The 11th floor room, facing the car park, was quiet with the windows shut and, after managing to get the remote control for the air conditioning unit from reception, it was the quietest air conditioning we've ever experienced. There was a shuttle to and from the hotel to the V&A waterfront, but we actually walked in the evening (15minutes each way) and I walked alone during the day feeling very safe. The staff were polite and helpful.
However, there were a lot of negatives and irritations. The hotel looked tired and in need of maintenance. There were 3 lifts, with only one working, which meant a lot of wasted time trying to get to and from our room. There were numerous tour groups so at times long queues to use the lifts. Whilst there was good provision of towels, there was no towel rail on which to hang the wet ones. The toilet roll holder fitting was poorly installed so toilet roll kept falling off. The toilet lid and seat had to scrape against the wall to open. The bedside lamp had no bulb. The room safe did not work. As previously referred to, there was no remote for the air conditioning unit actually in the room. There was no information folder in the room about the hotel, so even the more important information, such as what to do if there was a fire, medical emergency etc was not available. We did not manage to get Wifi connection. Breakfast was very average. Other meals did not seem to be available, despite some websites saying the hotel has a restaurant.
- Official Description (provided by the hotel):
- Twelve-story hotel located near waterfront - 5 minutes from town center and 20 minutes from airport. ... more less
- Reservation Options:
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- Also Known As:
- Capetonian Hotel Cape Town