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Reviews (234)
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All reviewssofa bedroad facingsmall kitchenettevictoria junctionparking garagestudio roomtable mountainbig balconyminute walkbit outdatedan older hotelwifi worksself cateringbus servicepublic areas areshower curtainwalking distance to waterfront
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12 - 17 of 234 reviews
Reviewed 6 January 2018

Although this place was further away from the V&A than anticipated it was still a very convenient location and saved us some über trips. The room had a kitchenette with a fridge which was useful. Unfortunately they had some construction work going on and the street side entrance of the hotel was very unwelcoming and unfriendly.
It would have been nice to meet a doorman or something rather than a caged grid gate.
Front desk staff could also do with a refresher on customer care.
All in all it was a safe and convenient place to stay and since we spent no more than an hour awake there it was perfect for our needs.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank frieda6325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHCapeCastle, General Manager at Protea Hotel Cape Town Cape Castle, responded to this reviewResponded 8 January 2018

Dear Frida6325,

Thank you for taking the time to review your stay. We are pleased that you found our amenities in the room and location convenient for your stay in Cape Town.

We look forward to welcome you back soon.

Kind regards,

ConradJ
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2017

On busy road a short walk from Victoria and Albert Waterfront. Suite rooms with large lounge/kitchen area and very uncomfortable furniture. Tiny attached bedroom with comfortable bed but unable to fully open bathroom door off bedroom. Hallways narrow and twisting with stained carpet. Breakfast buffet few choices. Staff friendly and helpful.
Main entrance through a locked gate and up steep stairs or through the underground car park does not give good first impression!

  • Stayed: October 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHCapeCastle, General Manager at Protea Hotel Cape Town Cape Castle, responded to this reviewResponded 3 January 2018

Dear Susan M,

Thank you for taking the time to review our property.
We have shared your feedback with the rest of the team in effort to enhance our guest experience. We trust you had a wonderful time in Cape Town and that the city will welcome you back in the near future.

Sincerely,
ConradJ

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Reviewed 30 November 2017 via mobile

Lovely hotel located in Greenpoint, a 5 minute walk away from the V&A. The guest room was comfortable and had all the conveniences we could need with a fantastic view of the waterfront and stadium. Wifi is free and reliable. The parking is a bit tight for a large vehicle, but we managed with a 4×4. We enjoyed the breakfast as they offered a large selection that catered to all of our tastes. I would definitely recommend a stay here.

Stayed: February 2017, travelled with family
Thank AshiraRheeders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2017

This is quirky all-suites hotel near both the V&A Waterfront and Center City, both a 15 – 20 minute walk. Front facing rooms have nice balconies overlooking the waterfront and heavily traveled roads and rear rooms face Table Mountain. The hotel has a small apartment feel with kitchenettes that provide some relief from dining out. There are multiple restaurants within a 10 minute walk as well as food shops (Spar and Woolworth’s) where one can stock up for the kitchenette. Rooms are spacious and comfortable. Bathrooms are rather odd with the water efficient sink faucet mostly spraying the counter and showers about the size of a cruise ship. The lobby location is up several stories from the street and is entered by a steep staircase or elevator through the parking garage. Front staff is efficient if not overly outgoing and they should be empowered to make decisions that are not material to the hotel operation; the rest of the staff is very friendly. The location seemed safe even when walking back from restaurants in the evening but expect some panhandling at night. There were some issues with power and the internet on the first day which were quickly resolved. There is a pool which appeared to need cleaning. The restaurant seemed rather deserted at most times. Note that there are few benefits for Rewards members (no lounge or complimentary breakfast); however, the room was upgraded which was a plus. Based on this experience, the hotel is one that is recommended.

Stayed: November 2017, travelled with friends
Thank FrequentTripster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2017

Totally over-priced for a basic single room - overlooking a busy and noisy road. They do not inform you that the fee EXCLUDES breakfast. If you knew it is excluded, you will not eat there. Breakfast area was dirty, some tables were not cleared for a while after people finished. Not even coffee served at the table - you have to go by yourself around the corner from the food to find coffee. The breakfast itself was not bad, but considering they charge R175 for it, you can get 100 times better and nicer breakfast at ANY other place.

Room Tip: Higher floors have less noise from the road and a nice view. Ask about fees that is included or not
  • Stayed: November 2017, travelled on business
    • Value
    • Rooms
    • Service
1  Thank Lindie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHCapeCastle, Manager at Protea Hotel Cape Town Cape Castle, responded to this reviewResponded 24 November 2017

Dear Lindie S,

Thank you again for your feedback and allowing me the opportunity to touch base with you earlier this week. Your feedback is truly valued and has been shared with the TEAM in effort to provide the level of service and standards we strive for.

Yours Sincerely,
Lynton

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