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Darolyn L

World Class Service, great food and the friendliest staff!

5.0 of 5 bubblesReviewed 01 Jun 2024
I have traveled the world and been to many Marriott properties and I must say the service at the Westin was superior! They treat you so well, like a guest in their home. Water bottles upon arrival from an excursion, the best food, friendly staff. We booked a private
Driver for two days and Rafeeq, the concierge went above and beyond. He booked the best tours. He had the bell boys take my shopping bags up to the room while we ate dinner. He even went to the store to buy us a few things at the end of a very tired day. He knows how to treat you like royalty! Every day for 5 days, he was looking for ways to make it a memorable vacation. Simply amazing and great personality! I also had Sithokizile at the front desk assist with check in and she was lovely!
Date of stay: May 2024
Room Tip: Great location, best food and service!
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Mincha Parker, Guest Services / Front Office at The Westin Cape Town, responded to this review
Responded 05 Jun 2024
Dear Darolyn!

WOW! What a wonderful review to read to start my week with! I am over the moon to see you had a truly brilliant stay experience with us!

I am also very proud to see the special mention to Rafeeq and Sithokizile for going above and beyond to make sure your felt like royalty during your stay with us. Please rest assure that we will be sharing your feedback and also celebration these two associates brilliant service delivery!

Thank you so much for choosing to stay with us and we look forward to welcoming you back in the near future to yet another memorable stay experience1

Kind Regards,
Mincha P
Guest Experience Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2 827)
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3 - 8 of 2 827 reviews
Reviewed 22 May 2024 via mobile

Not going to repeat what has already been mentioned in the earlier reviews, which are largely accurate.

Here I would like to add here, and give a big shout-out to Phumlani who never fails to smile every time I go out or return to hotel. He's a gem. Thank you so much for making me feel welcome.

Date of stay: May 2024
Trip type: Travelled as a couple
Thank Dreamer797789
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 April 2024 via mobile

Great hotel, well positioned to explore Cape Town.
Breakfasts were excellent. Really set you up for the day.
All the staff were friendly & attentive. Special thanks to Carol who went out of her way for us & other guests at breakfast time.
Thanks to everyone for making it so special.

Date of stay: April 2024
Trip type: Travelled as a couple
Thank Denise L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mincha Parker, Guest Services / Front Office at The Westin Cape Town, responded to this reviewResponded 7 May 2024

Dear Denise L,

We are delighted to see that you had a memorable experience and will continue to strive to deliver exceptional service to all our guests.
Please visit us again soon!

Sincerely,
The Westin Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2024

Amazing hotel with great location, nice spa with swimming pool and lovely service. My porter was Yonela Dyasi and he went over the top to make me welcome and show me the facility

Date of stay: April 2024
Trip type: Travelled on business
Thank alessandra m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mincha Parker, Guest Services / Front Office at The Westin Cape Town, responded to this reviewResponded 7 May 2024

Dear AlemX2396BV,

We are delighted to see that you had a memorable experience and will continue to strive to deliver exceptional service to all our guests.
Please visit us again soon!

Sincerely,
The Westin Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2024 via mobile

I couldn’t get a clear answer prior to arrival on the guaranteed late check-out for Platinum Bonvoy. This adds uncertainty in a city where you can’t just sit somewhere with bags. Bed was amazing, room was awesome, and they hit it out of the park with breakfast. Such an amazing hotel with great people. Just can’t seem to guarantee Bonvoy Late Check out which adds uncertainty to plans.

Date of stay: April 2024
Trip type: Travelled solo
Thank GoneSailin97
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mincha Parker, Guest Services / Front Office at The Westin Cape Town, responded to this reviewResponded 7 May 2024

Dear GoneSailin97,

Thank you for staying with us and we hope to be your hosts again in the near future!

Sincerely,
The Westin Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2024 via mobile

The Westin Cape Town offers a luxurious and comfortable stay with its stunning waterfront location and impeccable service. The rooms are spacious, elegantly furnished, and equipped with modern amenities. The hotel's dining options are diverse and delicious, catering to various tastes. With its well-equipped fitness center, spa facilities, and breathtaking views of Table Mountain, the Westin Cape Town provides a truly unforgettable experience for both business and leisure travelers alike.

Date of stay: April 2024
Trip type: Travelled on business
Thank ZaimJee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mincha Parker, Guest Services / Front Office at The Westin Cape Town, responded to this reviewResponded 7 May 2024

Dear ZaimJee,

Thank you very much for the feedback. We are delighted to see that you had a memorable stay and hope that we will have the honor of being your hosts again in the future.

Enjoy your weekend!

Sincerely,
The Westin Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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