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“Amazing Service”

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The Westin Cape Town
Ranked #27 of 112 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 2 weeks ago

This was my first time at the Westin and I was totally amazed. The hotel had a lovely smell as we walked through the door. From the time we checked in until we left, we had such excellent service. The rooms were great with lovely bathrooms. One of the highlights of our stay was the heated pool and jacuzzi on the top floor of the hotel, with a night time view that was truly unforgettable. The breakfast set out before us was incredible and definitely catered to people of all cultures. A fantastic stay at a first class hotel.

  • Stayed: December 2017, travelled with family
    • Location
    • Service
Thank Linda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this reviewResponded 1 week ago

Dear Linda T,

Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived.
Your positive comments inspire us to create an even better experience for our guests, as each of our signature offerings has been designed with a better you in mind. We hope to welcome you back to our wonderful city soon!

Warm regards,

Leon Meyer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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13 - 17 of 2 319 reviews

Reviewed 2 weeks ago via mobile

This is a great place to stay! A stone throw away from Mining Indaba in Cape town!

Also only 10min walk from the best sea side restaurant area in CT.

Excellent place with great breakfast!

Will for sure stay here again in Feb 2018!

This hotel works for both business and pleasure.

Stayed: February 2017, travelled on business
Thank 104anderss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this reviewResponded 1 week ago

Dear 104anderss,

Thank you for the wonderful comments regarding your stay at The Westin Cape Town. It is always a special and inspired moment to learn that our guests enjoyed our facilities. Providing our guests with excellent service and creating a positive experience that won’t be forgotten is what we constantly strive towards.
We appreciate your comments it’s great to know that you enjoyed your visit.
Feedback from our guests allow us to continually improve services offered and is noted. We hope that you will return soon to let us showcase our high standards of service once again!

Warm regards,

Leon Meyer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

This hotel lives up to the Westin reputation. Rooms are very modern and service is very excellent. They offer a free shuttle to the V&A waterfront hotel very 30 mins Whistler is convenient. Or it is a 20 minute walk. It is also a 10 min walk to the heart of Long Street and Loop street where there is lots of culture, great food, markets and fun entertainment. Very convenient. Very classy.

Stayed: December 2017, travelled solo
Thank Joel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this reviewResponded 1 week ago

Dear Joel C,

Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived.
Your positive comments inspire us to create an even better experience for our guests, as each of our signature offerings has been designed with a better you in mind. We hope to welcome you back to our wonderful city soon!

Warm regards,

Leon Meyer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

I have come here on many occasions and things seem to be getting better all the time.

The service levels as well as the attention to guest has been amazing.
We had a 14 night stay, on arrival the reservations manager Shameela upgraded us to a Junior suite acknowledging our SPG Platinum status, Idrees took care of all request and was always checking to see if we’re comfortable.
The Food n Beverage team will go the extra mile , do the small things that puts them on another level,
Grant executive chef , Phillip assistant f n b manger and Niall the f n b manager have made this a most delightful amazing stay for us , thanks so much. Our kids just loved it.
All I can say , with the vast choice of hotels in Cape Town , this without doubt is always my first choice.

We hope to see you soon !!!

M I Moosa

Stayed: December 2017, travelled with family
Thank electrobrush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

I have read some negative reviews of this property and think that some folks just can't be pleased! I stayed here for 8 nights for a long conference at the CTCC and was very impressed. From checkin to checkout and everything in between, this hotel is lovely. I booked a junior suite and found it ot be comfortable, well appointed, and has amazing views! The staff in the lounge were great and my colleagues and I enjoyed breakfast each morning before starting our day. The front desk staff and bell staff were great at answering our questions and helping to arrange transport when needed. Overall, this is a lovely hotel situated right across from the CTCC.

  • Stayed: September 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank drur8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Cape Town

Address: Lower Long Street | Convention Square, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Cape Town Central
#15 Business Hotel in Cape Town Central
#25 Romantic Hotel in Cape Town Central
#27 Luxury Hotel in Cape Town Central
Price Range: R2 480 - R5 331 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Cape Town 5*
Number of rooms: 483
Official Description (provided by the hotel):
Set in one of the most popular destinations in the world, at the gateway to the historic V&A Waterfront, The Westin Grand Cape Town Arabella Quays is only minutes away from excellent shopping, vibrant city night life, historical monuments and museums, iconic Table Mountain, and the pristine beaches of Clifton and Camps Bay. The hotel offers unlimited complimentary shuttle transfers to the V&A Waterfront. ... more   less 
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Also Known As:
The Westin Cape Town Hotel Cape Town Central
Westin Cape Town
Cape Town Westin

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