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“Sleek Luxury In Fab Location”

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The Westin Cape Town
Ranked #28 of 112 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 19 May 2017

From the moment we checked in on May 4th to the moment we departed May 8th, it was a great experience. Club Level room rocked with ambience, gorgeous double sink bathroom and Table Mountain view too. Visited SPA for a nice manicure, my friend did a massage and we were happy guests.Morning breakfast on the Club floor was beyond amazing: views, fab food and smiling waitstaff and then returning for Happy Hour made us even more happy!. Loved the free shuttle to Victoria Albert Waterfront & back at any time. The Concierges were amazing - always so helpful and got us reliable car service everywhere. Big thanks to the wonderful fun Dennis at Concierge desk! You rocked.

Room Tip: Loved waking up to Table Mountain View
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  • Stayed: May 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank FabInSanFran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this reviewResponded 22 May 2017

Dear FabInSanFran

Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived.

Your positive comments inspire us to create an even better experience for our guests, as each of our signature offerings has been designed with a better you in mind. We hope to welcome you back to our wonderful city soon!

Be well, be Westin

Michael Liffmann

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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175 - 179 of 2 347 reviews

Reviewed 18 May 2017

Good service, good food. More vegetarian options could be added. Shuttle service is very convenient. We took thew city sightseeing bus (stop is close to hotel). It was a good tour, will definitely recommend it.

  • Stayed: April 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Jujip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this reviewResponded 22 May 2017

Dear Jujip

Thank you for the wonderful comments regarding your stay at The Westin Cape Town. It is always a special and inspired moment to learn that our guests enjoyed our facilities. Providing our guests with excellent service and creating a positive experience that won’t be forgotten is what we constantly strive towards.

We appreciate your comments regarding more vegetarian options. Please accept our sincere apologies if it didn’t live up to your expectations. Feedback from our guests allow us to continually improve services offered and is noted. We hope that you will return soon to let us showcase our high standards of service once again!

Be well, be Westin

Michael Liffmann

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2017 via mobile

The westin cape town meets all expectations in line with the brand. Modern finishes and offerings can be found here with a convenient location. The spa is heavenly, in line with its name. There is also another heated rooftop pool for families to enjoy. Rooms are bathrooms are spacious and bigger than the average size found in south africa. Breakfast has a good variety in a well designed space. The service was excellent as is expected from westin. Would definitely recommend this hotel for a business trip or even a family break.

Stayed: April 2017, travelled with family
Thank Rmahomed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this reviewResponded 22 May 2017

Dear Rmahomed

Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived.

Your positive comments inspire us to create an even better experience for our guests, as each of our signature offerings has been designed with a better you in mind. We hope to welcome you back to our wonderful city soon!

Be well, be Westin

Michael Liffmann

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2017 via mobile

Huge hotel 600 odd rooms attached to a convention center. Not much in the name of service. Mass processing style approach to most things.

Room was reasonably large same for bathroom. The fittings though felt like they were from a chinese ikea. Plasticky low quality. In parts fhe furniture was quite run down for a relatively new hotel.

The lounge on the 19th floor has spectacular views. Same for the gym and pool. Spa is okay

Breakfast was basic but good. Dint try room service.

In theory its a walk to the v&a waterfront but a taxi or uber is probably better.

Stayed: May 2017, travelled on business
Thank Amits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this reviewResponded 22 May 2017

Dear Amits

We appreciate your comments regarding your recent stay at the Westin Cape Town.

Please accept our sincere apologies if it didn’t live up to your expectations. Feedback from our guests allow us to continually improve services offered and is noted. We hope that you will return soon to let us showcase our high standards of service once again!

Be well, be Westin

Michael Liffmann

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2017 via mobile

I've been on a travel frenzy have visited so many countries in the last year! My visit brought me to Capetown! The hotel "Westin" was beyond amazing! The staff was very polite, they were very knowledgeable of the area, and overall great people! The services that they offer from club lounge, to spa, and pool areas were amazing! There was never a time where the staff did not go out of there way to accommodate us! I will recommend this to everyone who plans on visiting Capetown!

Stayed: March 2017, travelled with friends
1  Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this reviewResponded 22 May 2017

Dear John S

Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived.

Your positive comments inspire us to create an even better experience for our guests, as each of our signature offerings has been designed with a better you in mind. We hope to welcome you back to our wonderful city soon!

Be well, be Westin

Michael Liffmann

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Cape Town

Address: Lower Long Street | Convention Square, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Cape Town Central
#16 Spa Hotel in Cape Town Central
#25 Romantic Hotel in Cape Town Central
#28 Luxury Hotel in Cape Town Central
Price Range: R 2 809 - R 5 525 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Cape Town 5*
Number of rooms: 483
Official Description (provided by the hotel):
Set in one of the most popular destinations in the world, at the gateway to the historic V&A Waterfront, The Westin Grand Cape Town Arabella Quays is only minutes away from excellent shopping, vibrant city night life, historical monuments and museums, iconic Table Mountain, and the pristine beaches of Clifton and Camps Bay. The hotel offers unlimited complimentary shuttle transfers to the V&A Waterfront. ... more   less 
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Also Known As:
The Westin Cape Town Hotel Cape Town Central
Westin Cape Town
Cape Town Westin

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