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“Great Value. Awesome Breakfast Amazing Spa”

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The Westin Cape Town
Ranked #28 of 112 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 25 February 2017 via mobile

Arrived here after Two nights at Twelve Apostles ( highly overrated not worth the money). Stayed five at the Westin and glad we made the switch. Top notch staff in all areas. Very warm and friendly and competent. Lightning fast internet, awesome views from our room, heated bath flooring, great towels and bath amenities and amazing breakfast on Floor 19 and off the lobby. We will never stay anywhere else in this amazing city. Shout outs to Maxwell and Laurie on Floor 19 and Johnny in the lobby restaurant. Spa gals are wonderful. Take advantage of spa specials. Two of us had massage, facial, and mani pedi. Better and more reasonable than at home in North America. Keep up the great work. Minor quibble to GM: time to replace mattress and box spring in 1217.

Stayed: February 2017, travelled as a couple
1  Thank Steve R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this reviewResponded 1 March 2017

Dear Steve R

Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived.

Your positive comments inspire us to create an even better experience for our guests, as each of our signature offerings has been designed with a better you in mind. We hope to welcome you back to our wonderful city soon!

Be well, be Westin
Michael Liffmann

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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239 - 243 of 2 347 reviews

Reviewed 25 February 2017

This hotel is a beautiful building within walking distance of the harbor. I used reward points to purchase the room and spent more for executive club access and it was well worth it. The breakfast was outstanding and the evening drinks and appetizers were great. All of the staff were great and there was ample security. My fiancé and I walked everywhere, but after being harassed by vagrants we decided to take the short uber rides. It was well worth the safety. I highly recommend this hotel.

Room Tip: Take uber everywhere, it is super cheap. Pay extra to get exec club access.
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  • Stayed: November 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Bobby H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this reviewResponded 1 March 2017

Dear Bobby H
Thank you for the wonderful comments regarding your stay at The Westin Cape Town. It is always a special and inspired moment to learn that our guests enjoyed our facilities. Providing our guests with excellent service and creating a positive experience that won’t be forgotten is what we constantly strive towards.

Your positive comments inspire us to create an even better experience for our guests, as each of our signature offerings has been designed with a better you in mind. We hope to welcome you back to our wonderful city soon!

Be well, be Westin

Michael Liffmann

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2017

As always when we are in Cape Town we stayed at the Westin. It is conveniently located near the Waterfront and the rooms are good. This time they acknowledged my platinum membership by upgrading me to a suite which was nice and access to the lounge. This suite was very spacious and as I had my birthday that week they also presented me with a piece of cake with happy birthday written on it in the room, nice gesture.
Beds are very comfortabel, check in was no problem, al together a good stay.

  • Stayed: February 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank ekholland27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this reviewResponded 1 March 2017

Dear ekholland27

Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived.

Your positive comments inspire us to create an even better experience for our guests, as each of our signature offerings has been designed with a better you in mind. We hope to welcome you back to our wonderful city soon!

Be well, be Westin

Michael Liffmann

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2017 via mobile

It was an unremarkable stay, which is good thing when you prefer some peace and quiet. The staff is very friendly and the room is quite standard for the level. The location was convenient and it's nice with a free shuttle to the waterfront.

Stayed: February 2017, travelled on business
Thank MunchBerg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this reviewResponded 1 March 2017

Dear MunchBerg

Thank you for the positive review of our hotel.

We are very happy to know you enjoyed your time at the Westin and we hope to see you again very soon for your next stay in Cape Town

Be well, be Westin

Michael Liffmann

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2017 via mobile

Great location, decent sized room, very clean, excellent staff. Bar Food is a little limited. Nice restaurant on 19th floor, decor there is very bland but the view makes up for it. Outside pool is small but still adequate for a post flight dip. WIFI was very good.

Stayed: February 2017, travelled on business
Thank 1obears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this reviewResponded 22 February 2017

Dear 1obears

Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived.

Your positive comments inspire us to create an even better experience for our guests, as each of our signature offerings has been designed with a better you in mind. We hope to welcome you back to our wonderful city soon!

Be well, be Westin

Michael Liffmann

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Cape Town

Address: Lower Long Street | Convention Square, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Cape Town Central
#16 Spa Hotel in Cape Town Central
#25 Romantic Hotel in Cape Town Central
#28 Luxury Hotel in Cape Town Central
Price Range: R 2 812 - R 5 402 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Cape Town 5*
Number of rooms: 483
Official Description (provided by the hotel):
Set in one of the most popular destinations in the world, at the gateway to the historic V&A Waterfront, The Westin Grand Cape Town Arabella Quays is only minutes away from excellent shopping, vibrant city night life, historical monuments and museums, iconic Table Mountain, and the pristine beaches of Clifton and Camps Bay. The hotel offers unlimited complimentary shuttle transfers to the V&A Waterfront. ... more   less 
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Also Known As:
The Westin Cape Town Hotel Cape Town Central
Westin Cape Town
Cape Town Westin

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