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All reviews great location travel desk walking distance two oceans cycle tour minute walk easy access comfortable hotel pleasant stay stay in cape town waterfront ct
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19 - 24 of 697 reviews
Reviewed 27 November 2023

Newly renovated rooms are superb. Friendly staff. Front desk staff are friendly and eager but completely inefficient. Newly renovated rooms are super. Excellent location.

HOTEL IS OPENING ME TO CREDIT CARD FRAUD. In order to pay for room charges the team collected a photocopy of my credit card as well as the VV number. Several front desk and other staff have access to this very sensitive information.

Similarly, I was overcharged for two breakfasts. The hotel requested that I emailed my card number and CVV number for the refund. I was astounded at the request but even more so that your employee did not understand the risk.

Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank Albert G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wentzel Von Wielligh, General Manager at City Lodge Hotel V&A Waterfront, responded to this reviewResponded 29 November 2023

Dear Albert,

Thank you very much for your review and compliments shared of the newly renovated rooms. We can assure you that all sensitive information handled by our team is dealt with in the strictest confidentiality. You are also welcome to settle via payment link or direct electronic transfer in the future should you rather prefer that. Thank you for your feedback and we hope to welcome you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2023 via mobile

The hotel was in a great location making it easy to get around. We walked to the V&A almost every day & felt very safe doing so.
The staff were extremely friendly & eager to help.
We didn’t eat at the hotel as there are so many nearby places to go for a meal with the V&A being so close. The walks along the waterway to the front was very nice & added to the good location.
We would most definitely stay here again.
We would happily stay here again.

Room tip: Parking was always available & it felt safe. The coffee shop opposite was great for breakfast, coffees & have huge muffins you can share!
Date of stay: November 2023
Trip type: Travelled as a couple
Thank jillw328
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wentzel Von Wielligh, General Manager at City Lodge Hotel V&A Waterfront, responded to this reviewResponded 23 November 2023

Dear Jillw328,

Thank you for the review and great feedback after your recent stay with us. I'm delighted to read that you enjoyed our great location and friendly service from our team. Next time also try our delicious food we have on offer! We look forward to welcoming you back to the hotel the next time you are in Cape Town.

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Reviewed 6 November 2023

Staff are friendly and professional. Rooms are comfortable, clean and had great view. The food in the restaurant is outstanding, value for money and the staff outstanding.
Walking distance to the V&A waterfront with a safe path. Quiet. Secure parking.
Outstanding accommodation!!!

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Stay40223564356
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wentzel Von Wielligh, General Manager at City Lodge Hotel V&A Waterfront, responded to this reviewResponded 8 November 2023

Dear Guest,

Thank you so much for your review. I'm delighted to read that you enjoyed your stay with us and that your enjoyed the great service and facilities offered by our property. We most certainly look forward to welcome you back the next time your are visiting the Mother City!

Wishing you all the best,

The Team at City Lodge V&A Waterfront

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Reviewed 6 November 2023

The location of the Hotel is right at the V & A waterfront. Everything within walking distance of shops, Restaurants at the waterfront.. Ubers readily available as well. The room were clean and comfortable and all amenities like kettle. coffees teas etc available. The breakfast buffet spread was extensive. English breakfast, large array of fruits. breads, cheeses. I especially loved the sausages. the cheese grillers were awesome. I just loved this Hotel. The staff are very friendly and cheerful.

Room tip: V& A right next door walking distance. Shops & choice of many Restaurants. Just make sure you enjoy the Hotel breakfast.
Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Kenya-Rogue-Ambassad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wentzel Von Wielligh, General Manager at City Lodge Hotel V&A Waterfront, responded to this reviewResponded 8 November 2023

Dear Guest,

We are delighted to hear that you enjoyed your stay with us and enjoyed our great location! Please be assured that our staff will always be ready to welcome you back with our friendly service and we hope to welcome you back to our property so you can enjoy our fantastic breakfast offering once again.

Wishing you all the best.

The Team at City Lodge V&A Waterfront

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Reviewed 14 October 2023 via mobile

The thing with city lodge is that there are no hidden surprises. You pay for what you get. The rooms are all bog standard and even smell the same in each hotel.the waterfront city lodge is close to the v and a and worth staying at if your budget is less than that of staying inside

Date of stay: October 2023
Trip type: Travelled with family
Thank Pioneer07293146433
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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