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City Lodge Hotel V&A Waterfront
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Reviews (513)
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All reviewsgreat locationwalking distancetravel deskconstruction worknon smoking roomminute walkclose proximityfree wifibusiness tripwater frontstar hotelbuffet breakfastpleasant stayeasy accesscomfortable roomssecure parkingrobben island
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Reviewed 10 June 2017 via mobile

We checked in and on reaching our room, were surprised to realize there is some serious construction going on adjacent to the hotel, since the reception staff did not care to mention this. They agreed to move us to another room, but it was still audible. Amenities are very basic. This hotel is good for business travellers, but not for leisure travellers, with many patrons vacating rooms early morning, causing yet more noise in corridors. Staff were friendly.

Stayed: May 2017, travelled with family
1  Thank AmandaVermeulen1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CLHG_PR_Consultant, Public Relations Manager at City Lodge Hotel V&A Waterfront, responded to this reviewResponded 14 June 2017

Thank you for staying with us and for the constructive review. We look forward to having you stay with us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2017

Once again a great experience at another City Lodge Hotel, an overnight stay after dinner and time out at the V&A Waterfront. Service was great, the staff are attentive to your needs at all times and the location is close to the V&A Waterfront.
One would need to ask at reception for guidance regarding traffic when returning to the hotel from the V&A Waterfront as this can be very bad at certain times.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Rob G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CLHG_PR_Consultant, Public Relations Manager at City Lodge Hotel V&A Waterfront, responded to this reviewResponded 7 June 2017

Thank you very much for taking the time to post such a lovely review of your recent stay with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2017

This lodging option is centrally located thus an ideal from location point of view, but the services are very average, the staff is not very active and the room sizes are also not upto the expectation.

Breakfast offering is poor, there is no view from any room in this hotel and lastly due to some construction work in the vicinity the stay was very unpleasant.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Ruchika S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CLHG_PR_Consultant, Public Relations Manager at City Lodge Hotel V&A Waterfront, responded to this reviewResponded 30 May 2017

Thank you for staying with us. While we’re glad you liked our hotel’s location, we’re not so chuffed to hear that you didn’t enjoy other aspects of your stay. Unfortunately, the adjacent construction work is out of hands, and we do try to keep the disruption to our guests to a minimum. The good news is the building should completed within the next few months. We will bring your other comments to the attention of the hotel’s management to see what improvements can be made to our services.

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Reviewed 23 May 2017

I stayed here while attending a conference at the Cape Town International Convention Centre. I felt safe and secure walking alone to the venue. The staff were extremely helpful: they stored my luggage for one at no additional cost, and handled the phone/payment of a take-out meal I ordered in when arriving late. My rate included a free and filling breakfast. Thanks!

  • Stayed: May 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Maria P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CLHG_PR_Consultant, Public Relations Manager at City Lodge Hotel V&A Waterfront, responded to this reviewResponded 26 May 2017

Thank you for staying with us Maria. We are so happy that you enjoyed the convenience of the hotel’s location as well as our breakfast offerings; and found our staff so helpful and friendly - key components that we pride ourselves on! We look forward to having you stay with us again.

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Reviewed 19 May 2017

This City Lodge hotel is extremely conveniently situated in all aspects ie very close to City centre for bussiness as well as at the entrance of the Waterfront for your evening dinner and entertainment.

A host of restaurants and pubs at the Waterfront which is still very safe with security ever present.

The rooms are convenient and above all the cleaning staff is excellent and we have stayed at this hotel umteen times and never once necessary to complain about the room cleanliness or anything else for that matter.

Reception staff normally very friendly and helpfull and always willing to help with arranging a taxi etc. When they are busy, which understandably happens, there is a seperate info/travel person in the lobby that will help you. Great !

My wife and I normally visit on a bussiness/holiday trips so its convenient if the hotel is close to both !

Breakfast is more than sufficient in variety and quality.

Parking is normally not a problem unless the hotel is really full.

Although there are no porters available to help with luggage reception will always find someone to give you a hand.

Excellent establishment if your visit is similar to ours !!

See you soon !

Room Tip: Any room near the reception as you might end up having to walk quite a distance with your bags !
  • Stayed: March 2017, travelled on business
    • Value
    • Location
    • Service
Thank Bart481
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CLHG_PR_Consultant, Public Relations Manager at City Lodge Hotel V&A Waterfront, responded to this reviewResponded 22 May 2017

t is always lovely to read great reviews from guests who visit us time and time again and please accept our most sincere thanks for your continued patronage of the City Lodge Hotel Group.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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