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slapidus1
Nashville, Tennessee

Fabulous visit to Cape Town

5.0 of 5 bubblesReviewed 13 Jun 2024
Our visit was the last stop on a 18 day adventure. The luxury of your hotel was a perfect transition from the nature experience of the previous 12 days or so.
Date of stay: June 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Klaus Kallweit, Other at Mount Nelson, A Belmond Hotel, Cape Town, responded to this review
Responded 13 Jun 2024
Dear slapidus1,

Thank you for your kind review. We are thrilled that you had a wonderful time at the Nellie, and we look forward to welcoming you back soon!

Best regards,
Klaus Kallweit
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2 679)
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Reviewed 12 June 2024

Wonderful time all around - the staff were amazing and helpful, the room was so clean all the time and they turned down the room in the evening so it was perfect and peaceful when we got back. Location was great - not too far from waterfront but did need to uber ~15 minutes. Amazing!

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Kristyn E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Klaus Kallweit, Other at Mount Nelson, A Belmond Hotel, Cape Town, responded to this reviewResponded 13 June 2024

Dear Kristyn E,
Thank you for your kind review. I'm absolutely thrilled to hear that you had such a great experience! It was our pleasure to provide you with exceptional service, and I'm delighted to share your compliments with our Housekeeping team. We are looking forward to welcoming you back soon.

Best regards,
Klaus Kallweit
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2024

We would like to express our gratitude to the Mount Nelson team for a most memorable stay at The Nellie.
- Wellington was most welcoming when he checked us in and escorted us to our beautiful room view a view of Table Mountain and Lion's Head.
- The whole afternoon tea experience was wonderful - the ambience, our very hospitable waiter (Craig), the beautiful teas, selection of delicious and pretty treats and the talented pianist.
- We met Mr Jarryd Lind as he walked by during afternoon tea and thanked him for helping with the dining reservations.
- Dinner at the Verandah was fabulous and Chef Brinelle who cooked my delicious curry came to our table to introduce herself - such a special touch.
- We enjoyed the breakfasts at The Oasis - beautiful setting, buffet and menu of special dishes.
- The Concierge team were always friendly and helpful.
- All the staff we encountered were cheerful and happy in their respective roles.
- We were very impressed that the hotel provides safe early morning and late evening transportation for its staff.
- The gardens are beautiful and well maintained.
- We even met Nellie, the resident cat.
We enjoyed our sightseeing around Cape Town and only wished we stayed longer. We will back and would highly recommend The Nellie to our friends.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Edmund Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Klaus Kallweit, Other at Mount Nelson, A Belmond Hotel, Cape Town, responded to this reviewResponded 11 June 2024

Dear Edmund Y,

Thank you for your generous review. Your feedback is a constant reminder of our commitment to exceptional service. I am delighted that Wellington, Chef Brinelle, Craig, Jarryd, and the team created a wonderful experience for you, even including Nellie the cat. Your recognition means a great deal to us, and I will share your kind words with the entire team.

Warm regards,
Klaus Kallweit
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2024 via mobile

This hotel is befitting a King. Everything is beyond special. The grounds are stunning and the staff cant do enough for you. My wife and I felt like royalty. The Nellie is one of our favourite hotels in the world. Each time we stay we enjoy it even more than the last time which seems impossible !!

Special mention to Adam Herbert and Chris who were always making sure our trip was perfect. We cant wait to return. Thanks so much to the fabulous staff/team at The Nellie.

Date of stay: December 2023
Trip type: Travelled as a couple
Thank H7887UWnicks
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Klaus Kallweit, Other at Mount Nelson, A Belmond Hotel, Cape Town, responded to this reviewResponded 11 June 2024

Dear Nick S,

Thank you for your wonderful review. I'm absolutely thrilled to hear that we made you feel like royalty! It was our pleasure to provide you with exceptional service, and I'm delighted to know that Chris and Adam took such great care of you. We are looking forward to welcoming you back soon.

Best regards,
Klaus Kallweit
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2024

We had a lovely stay at the Mount Nelson. Our room overlooked the pool and got beautiful sunlight in the mornings! We loved the morning breakfast and enjoyed drinks in the lobby bar in the evenings. The spa was beautiful and relaxing - I got a biologique recherche facial and my husband got a massage, we were both very happy with our services. The iconic pool is huge and was refreshing after a long day of sightseeing!

Tchepo was very gracious giving us a detailed walk through the property and gardens, including sharing the history of the hotel. The check in service was prompt and friendly. We also appreciated that Molebz at the front desk asked for feedback on what could have been improved in our stay. All around we were thrilled with the hotel and everyone there.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Louisa L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Klaus Kallweit, Other at Mount Nelson, A Belmond Hotel, Cape Town, responded to this reviewResponded 10 June 2024

Dear Louisa L,

Thank you for your kind review and for spending your honeymoon with us. I'm thrilled to hear that you appreciated Tchepo's warm welcome and it is wonderful that Molebza took the time to seek feedback for potential improvements. We are delighted you enjoyed your stay at the Nellie, and we hope to welcome you back soon.

Best regards,
Klaus Kallweit
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2024

Tthey have the best TEAM around world . Congratulations !!! I will return soon because of the service , also the breakfast is very veru good a lot of foods !! ond also good service too !!

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank HenriqueMoreiraRamos
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Klaus Kallweit, Other at Mount Nelson, A Belmond Hotel, Cape Town, responded to this reviewResponded 6 June 2024

Dear Henrique Moreira Ramos,
Thank you for your kind compliments. I am delighted that you had such a great experience, and I totally agree that we are blessed with an amazing team. We can't wait to welcome you back and create more memorable experiences for you.

Best regards,
Klaus Kallweit
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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