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michellelima2024
Sao Paulo, SP

Simply wonderful

5.0 of 5 bubblesReviewed 4 weeks ago
Every detail, the team, the care, the food... everything was absolutely perfect on Pink Palace. I'll never forget.
Date of stay: May 2024
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tiago Moraes Sarmento, General Manager at Mount Nelson, A Belmond Hotel, Cape Town, responded to this review
Responded 4 weeks ago
Muito obrigado Michelle pelo seu review!

Um abraco e esperamos voce de volta ao Nellie muito em breve!

t

Tiago Sarmento
Diretor Geral
Mount Nelson Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2 658)
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Traveller rating
2 241
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28 - 33 of 2 659 reviews
Reviewed 4 weeks ago

A beautiful hotel. We had private tours of Cape Town and the surrounding areas set up for the two full days we were staying at the hotel. We would like to have had more time at the hotel to enjoy the amenities.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank joan j
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Klaus Kallweit, Other at Mount Nelson, A Belmond Hotel, Cape Town, responded to this reviewResponded 4 weeks ago

Dear Joan J,

Thank you for your kind review. I'm delighted that you had a fantastic stay at the Nellie! We can't wait to welcome you back, and we hope you will allow for more time to enjoy our services.

Kind Regards,
Klaus Kallweit
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2024

Had a fantastic stay at the Mt. Nelson. Amazing property. Amazing rooms. Amazing breakfast and bar scene. Also the tennis program is fabulous. Courts are beautiful and Barkie is one of the best pros I’ve ever hit with. He’s a fantastic guy and a top notch instructor. Thanks Barkie! Made my stay.

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nick K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Klaus Kallweit, Other at Mount Nelson, A Belmond Hotel, Cape Town, responded to this reviewResponded 5 weeks ago

Dear Nick K,
Thank you for your warm review. I'm delighted you had a fantastic stay at the Nellie and enjoyed our services! You're absolutely right; Barkie is a shining star, and his tennis lessons are top-class. We can't wait to welcome you back, and we hope you'll consider revisiting us soon for another memorable stay.

Kind Regards,
Klaus Kallweit
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2024

Absolutely a 5 star experience. After arriving in South Africa in the dark, what a joy it was to wake up in our comfortable room, look out from the balcony, and see Table Mountain for the first time towering over the Nellie's perfectly pink rooftops. Service was impeccable; the front desk and breakfast staff were particularly professional and welcoming. The decor is so thoughtfully curated and steeped in history, it was delightful just to wander around. Afternoon tea is, of course, a must. Thank you for having us and for handling our American Express Fine Hotels & Resort booking with so much understanding!

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dolmies
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Klaus Kallweit, Other at Mount Nelson, A Belmond Hotel, Cape Town, responded to this reviewResponded 18 May 2024

Dear dollies,
Thank you so much for your incredibly kind review! I'm delighted you had such a great time at the Nellie, and that the team looked after you. Please do revisit us soon.

Kind regards,
Klaus Kallweit
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2024

We had a wonderful stay. Excellent rooms and dining but the staff make it special.
Anwar in parking walked us to and from our restaurant one evening, just for his concern for our safety.
The concierge desk including Wellington, Andria, Kimberly, and Nawaal worked a couple of days to get a particular dinner reservation for our large party while we were unavailable sight-seeing.
All the staff were excellent. We would look forward to staying there again.

Date of stay: April 2024
Trip type: Travelled with family
Thank Chris S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Klaus Kallweit, Other at Mount Nelson, A Belmond Hotel, Cape Town, responded to this reviewResponded 14 May 2024

Dear Chris S,

Thank you for your review and feedback. We are delighted to hear that you had a wonderful time at the Nellie, and that our team provided excellent care during your stay.
We have shared your compliments with Anwar, Wellington, Andria, Kimberly, and Nawaal. We appreciate your visits and look forward to welcoming you back for another exceptional stay.

Best regards,
Klaus Kallweit
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2024

The staff makes you feel at home. Each employee is a perfect ambassador of service, efficiency and great tradition of hospitality. Perfection without being pretentious.

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Eitan S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Klaus Kallweit, Other at Mount Nelson, A Belmond Hotel, Cape Town, responded to this reviewResponded 13 May 2024

Dear Eitan S,

Thank you for taking the time to leave a review and for embracing our hotel's tradition. I am delighted that our team made you feel comfortable during your stay. We hope to have the pleasure of welcoming you back soon for another unpretentious and perfect experience.

Warm regards,
Klaus Kallweit
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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