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Holywood 63
Northern Ireland
Exemplary Customer Service & Level of Comfort
5.0 of 5 bubblesReviewed 25 Feb 2024via mobile
As repeat guests we were welcomed back like family with big hugs from Busi, Adam Herbert and Klaus the new manager. Immediately we were made to feel at home enquiring how our flight had gone whilst being offered rose scented cool towels and a drink of choice. The charm and beauty of the hotel is evident from the moment you enter the grand reception area whilst being greeted by the most courteous, polite yet warm and friendly staff.

The “Nellie” is an oasis of calm and beauty with manicured gardens, inviting pool area and several dining options delivering impeccable customer service within a very busy city. With so much on offer you can quite easily while away your days in the most beautiful relaxing surroundings.

It is evident that a lot of hard work and planning goes on behind the scenes to continually deliver such service of excellence and comfort to their guests. Well done and thank you to all the “Team” for making our stay so enjoyable and memorable , we hope to see you all next year.

Ian & Karen Lynn
Date of stay: January 2024
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Reviewed 24 February 2024

Our stay was memorable, such a warm welcome, all staff were so friendly, polite and helpful.
In the Oasis Room for breakfast the cold buffet, fruits, breads, juices were just perfect, probably the best we have ever seen and eaten, unfortunately the downside was the 'hot breakfast' selection which was invariably just warm throughout our stay of 10 days. This fact was brought to the attention of the Manager of Food and Beverage, his words and action made it apparent he had no experience whatsoever behind the kitchen door. He suggested stirring the scrambled eggs to make them hotter, of course, this cannot work without more heat being applied. After 3 days of bringing this to his attention, chafing dishes appeared, unfortunately this was not the solution as they did not keep it very warm and things which should have been served crisp and dry (hash browns) were soggy and still cold.
Housekeeping was superb, everyday our room looked as though it had been spring cleaned it was always spotless, all staff worked so very diligently in ensuring everywhere was cleaned to the highest standard throughout the hotel, they were a credit to the Nellie.
We enjoyed our holiday, were able to totally relax and head home refreshed.

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Bessie F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Klaus Kallweit, Other at Mount Nelson, A Belmond Hotel, Cape Town, responded to this reviewResponded 25 February 2024

Dear Bessie F,
Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you enjoyed your stay at the Nellie and appreciate your kind words about our housekeeping team. We will be sure to pass along your compliments.

We also appreciate your feedback regarding our breakfast and will take steps to improve our temperature control.

We would love to have you as our guest again in the near future.

Warm regards,

Klaus Kallweit
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2024 via mobile

We had our fantastic last night and very friendly staff Marshal our waiter amaizing service and we will definitely be back, I always look to be here again and get a great service and very good experience with Amazing food and drinks,one of the best in Cape Town and a good place that always welcome guests especially the planet bar

Date of stay: February 2024
Trip type: Travelled as a couple
Thank sused2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Klaus Kallweit, Other at Mount Nelson, A Belmond Hotel, Cape Town, responded to this reviewResponded 22 February 2024

Dear sused2015,
Thank you for the beautiful review you left for us. I'm thrilled to hear that you had a fantastic night at our plant bar and that Marshal provided you with great care. I will definitely pass on your compliments to the culinary team and Marshal.

Thank you again for your kind words. We can't wait to welcome you back soon!

Warm regards,
Klaus Kallweit
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2024 via mobile

It is not often we manage to find a hotel with this atmosphere and hospitality, especially not in a big city. But here we are, having a couple of days and nights that we probably will remember for ever. The downside is of course if we dare to come back…and perhaps challenge these warm and positive memories…

Room tip: The pool has some kind of strange system for reservation, be aware
Date of stay: February 2024
Trip type: Travelled with family
Thank jonsey74
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Klaus Kallweit, Other at Mount Nelson, A Belmond Hotel, Cape Town, responded to this reviewResponded 22 February 2024

Dear Jonsey,

Thank you very much for your kind review. I'm delighted to hear that you had a memorable stay at the Nellie. Please do not hesitate to return, and we will ensure that you take away even more great memories!

Warm regards,
Klaus Kallweit
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2024

I went for breakfast on a Sunday morning with three friends. We expected something special and different of high quality. However, overall we were disappointed. The breads and bread rolls were good. The pastries were limited but OK. The herring in mustard sauce was delicious. Two of us ordered Eggs Benedict Royale, salmon instead of ham. The eggs were cooked hard and there was very little Hollandaise sauce. Quite unpleasant to eat and with difficulty I ate just half. A friend had a chick pea pancake which was declared tasteless and unpleasant. The fourth in our party had an omelette made at the buffet which he was very happy with. It was a very ordinary breakfast as one would expect in an average country village hotel. Not to be repeated.

Date of stay: February 2024
Trip type: Travelled with friends
Thank Tom v
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Klaus Kallweit, Other at Mount Nelson, A Belmond Hotel, Cape Town, responded to this reviewResponded 21 February 2024

Dear tomvhove,

Thank you for your feedback. I'm sorry to hear about your disappointing experience. It would be helpful if you could contact me directly. We would like to call you to discuss the matter further and gain a better understanding of your concerns.

Best regards,

Klaus Kallweit
Hotel Manager
klaus.kallweit@belmond.com

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Reviewed 20 February 2024

We did a day at the spa of the hotel and the team were so kind as to let us use the outdoor pool. The entire experience was amazing and as a regular spa user (especially in Asia) I am not easy to impress. The experience was above expectations and we had a faultless treatment. From our deckchairs in the garden we had a beautiful view of the iconic hotel with the Table Mountain in the background. What a treat!

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank A-ZZ-AA-ZZ-AA-ZZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Klaus Kallweit, Other at Mount Nelson, A Belmond Hotel, Cape Town, responded to this reviewResponded 20 February 2024

Dear Critic,
Thank you for taking the time to leave a review. We are delighted to hear that you had an excellent experience at our spa and enjoyed the tranquility of our pool. We appreciate your kind words and hope to have the pleasure of welcoming you back to the Nellie soon.

Warm regards,
Klaus Kallweit
Hotel Manager

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