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Reviewed 11 July 2017

It is massive and interwove. You cannot find your way without the staff. the hot water went out in our entire wing one morning, their offer was to take me to a unused room. while I got a shower, it felt weird walking with my shaving kit. This was AFTER the room rennovations were done. It is old world charm, but not worth a five star rating.

  • Stayed: June 2017, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank Sherri G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gabrielle_palmer, Public Relations Manager at Belmond Mount Nelson Hotel, responded to this reviewResponded 14 July 2017

We are very sorry for the inconvenience that was caused by the hot water system not working. There was an inexplicable surge in the water pressure which caused the valve to malfunction and there was a delay until such time as the plumbers arrived. We do hope that the rest of your stay made up for your disappointing shower experience.

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Reviewed 10 July 2017

If you're looking for a taste of old imperial CT, this is the place. The hotel is an oasis in Cape Town, and harkens back to the time of the old ships that would bring the English to CT. It's old school for sure, so if you're looking for something that's "hip" or "cool", this isn't the place, but it is nice and the service is top-notch.

  • Stayed: February 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank ncoutroulis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gabrielle_palmer, Public Relations Manager at Belmond Mount Nelson Hotel, responded to this reviewResponded 12 July 2017

We are indeed a classic iconic hotel, an oasis in the city, thank you for your review.

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Reviewed 20 June 2017

My family and I ate at Chef's Table during our holiday in Cape Town.
It was amazing! The food was exceptional, and being told about each dish by the chef was a lovely touch! Amazing food and a great experience!

Stayed: June 2017, travelled with family
Thank MattEm3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gabrielle_palmer, Public Relations Manager at Belmond Mount Nelson Hotel, responded to this reviewResponded 23 June 2017

Thank you so much for this short but very sweet review. We do agree that the dishes served at the Chef's Table restaurant are exceptional and it is quite an experience to have each dish introduced to you by the chef who made it.

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Reviewed 20 June 2017

12 friends and family decided to go to the Chefs Table in the kitchens of the Mount Nelson Hotel in Cape Town. The evening was magical as we met inthe reception Planet Bar for drinks and then proceeded into the depths of the hotels back rooms until we arrived in the kitchen. A large table is set aside in a nook on one side of the kitchen. The 12 of us took our places and our birthday girl Ilene presented us each with a hat - chosen to represent some part of our personality which we had to explain. I had some fun explaining why I had been given a Unicorns hat!
We were allowed to walk around the kitchens and interact with the staff who were all friendly and entertaining - very special.
The food was interesting - the marrow bones on tasting board at the beginning were great. There were 7 courses and each was introduced by a chef.
This is an experience that you will not easily forget.

Room Tip: Can't comment on the rooms, but book the chefs table
  • Stayed: June 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank PaulDJohannesburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gabrielle_palmer, Public Relations Manager at Belmond Mount Nelson Hotel, responded to this reviewResponded 21 June 2017

Thank you so much for your fabulous review on our Chef's Table experience in the heart of the hotel kitchens. It is indeed a culinary adventure and, apart from the interesting cuisine, it is indeed quite special to be able to walk around the kitchens and interact with the kitchen staff and the chefs.

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Reviewed 19 June 2017 via mobile

How the service standard is maintained at such a high level is a mystery. The room was faultless with the best hotel bed ever, spacious bathroom and good soundproofing- unusual even in top end new hotels. The only let down was the sparse bar fridge but a quick which was answered immediately solves that. I didn't try the heated outdoor pool.

Stayed: June 2017, travelled on business
Thank NeilH2384
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gabrielle_palmer, Public Relations Manager at Belmond Mount Nelson Hotel, responded to this reviewResponded 21 June 2017

Thank you so much for your review -and your lovely compliments on our service standards as well as your comfy bed and spacious bathroom.

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