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Reviewed 11 February 2017

This was a nostalgic visit for drinks. I first stayed at the Mount Nelson in 1970 and although it has been through many changes of ownership, it has always kept the high standards of a luxury hotel. My disappointment was the Lord Nelson bar which now okks like a glorified junk room for the storage of chairs. This bar was the hub of the hotel and should have been classified as a National Monument ???? The lounges are still superb.. My granddaughter had a Miss Nellie cocktail which she said was excellent..

Room Tip: In the old part of the hotel
  • Stayed: February 2017, travelled with family
    • Location
    • Service
Thank watchman2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gabrielle_palmer, Public Relations Manager at Belmond Mount Nelson Hotel, responded to this reviewResponded 14 February 2017

Thank you for your review of your nostalgic visit. The cosy Lord Nelson room hosts many intimate events and dinners so it is still being put to good use and enjoyed by many.

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Reviewed 10 February 2017

My brother recently got married at the Mount Nelson so I decided to stay at the hotel, with my two young boys, to make arrangements easier for the nuptial celebration.

I was blown away with the levels of service and how the hotel could not do enough to make our stay comfortable in every way. From the onset of my reservation enquiry to the checkout, the hotel was wonderful in every way.

I stayed on the top floor of the main hotel with two interleading rooms as a family suite setup with my two young sons and our nanny as I was working at the same time. The hotel set up my boys' room with penguins on their pillows, colouring-in books and crayons upon arrival and could not stop helping me with them throughout our stay.

The food was fabulous, the service sublime, the pool amazing and the tennis courts a total treat to while away an afternoon with my two terrors, smashing balls under the shadow of table mountain.

You have to do the high-tea while you are there! Simply fabulous and redolent of days of gracious elegance. Can't wait to return.

  • Stayed: January 2017, travelled with family
    • Value
    • Location
    • Service
Thank TinaAponte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gabrielle_palmer, Public Relations Manager at Belmond Mount Nelson Hotel, responded to this reviewResponded 14 February 2017

What a glowing review, we are beaming with delight that we were able to make this special occasion so unforgettable for you and for your two young sons.

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Reviewed 8 February 2017

We have stayed in other Belmond properties, and many 5 star hotels and feel very much that this hotel is resting on its laurels. When we arrived there was some confusion with our booking, The receptionist made a great deal of the fact that we had been upgraded but showed us to a room far smaller than the description of the room which we had booked provided on the booking web site. The room was set up with a third bed in it. The hotel resolved the matter and we were provided with a much better room, but it wasn't a good start. We made clear immediately on arrival that we wanted to have high tea, but because reception wanted to give us a guided tour of the hotel and our room, by the time we eventually got to the terrace for tea, the waiter said they were about to stop serving and there was not enough time for us to enjoy the experience. We had been kept waiting about 20 mins for a table not counting the time for the guided tour. One waiter pointed to a table which he said he would set up for us and then promptly sat another couple down at that table while we continued to wait.
Tea whilst plentiful was fairly inferior.
The planet restaurant lacked atmosphere and was decorated in a somewhat gaudy, inelegant theme and gave us one of the worst meals we had in the Cape province. Much is made of the bar and cocktails, but there is no entertainment after about 7.00pm on a weekday. The Bar is empty and nothing is happening. The place is "dead" in the evenings. You have to share the swimming pool with the local ducks. We didn't get a turn down service on one night Breakfast was fairly ordinary and nothing special, service was slow. Our stay at the Mount Nelson was 4 times more expensive than some of the other five star properties we stayed in during the holiday and offered us the least value for money and at no stage were we made to feel welcome or special- quite the contrary.

  • Stayed: January 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank marzenna c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gabrielle_palmer, Public Relations Manager at Belmond Mount Nelson Hotel, responded to this reviewResponded 10 February 2017

Thank you for writing this review and sharing your concerns about your stay with us. Please would you accept our apologies for the miscommunication in the booking arrangement - we are pleased that we were eventually able to find a lovely room for you. We are very sorry that you missed the Afternoon Tea service due to the guided tour of the hotel and do hope that you had another opportunity to experience it.
Our Food and Beverage Manager is aware of your review and is considering implementing some changes to further enhance our offering. Currently, our resident pianist Henry Dike is playing the piano in the lounge adjacent to Planet Bar until 8pm every evening however we will be exploring other entertainment options in the near future. We do hope that should you decide to return to our hotel, you will enjoy a far better experience with us.

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Reviewed 7 February 2017 via mobile

Old world style I have been going back for years and years now!

Not everything is perfect but what is makes up for what isn't I could not think of any hotel in Cape Town that I would rather stay in or on balance comes even close to the friendliest staff attentive and kind service on most occasions though breakfast can sometimes especially at the weekends be a bit tiresome to find someone to help serve one.

It is not perfect but any faults are completely overtaken with the great pleasure of being at one of the great locations in the entire world during the European winter.

Can't wait for my next visit!!!

Stayed: February 2017, travelled with friends
1  Thank Jelswiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gabrielle_palmer, Public Relations Manager at Belmond Mount Nelson Hotel, responded to this reviewResponded 10 February 2017

And we can't wait for your return! thank you for such a lovely review - the comment that delights us the most is the one about our staff being so kind. Thank you very much.

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Reviewed 7 February 2017 via mobile

We were recommended by a friend to have afternoon tea here and it did not disappoint. A cake stand with savouries was served first and with a bottomless pot of tea we worked our way through the lovely hot and cold finger food. That was cleared away and then the cake stand with the sweets arrived. There were scones with cream and jam and all sorts of fancy little cakes. The service was first class and you can have afternnon tea right into the evening - we had ours at 6:30pm. We had a walk through the lovely gardens beforehand and a drink on the terrace and the whole experience was first class and great value.

Stayed: January 2017, travelled as a couple
Thank Gordon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gabrielle_palmer, Public Relations Manager at Belmond Mount Nelson Hotel, responded to this reviewResponded 8 February 2017

Thank you for your lovely review of our Afternoon Tea. We actually do offer an Evening Tea service from 6pm - 8.30pm, so the magic can continue....

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