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Sharon J

Simply Amazing!

5.0 of 5 bubblesReviewed 29 Jul 2024
My family and I had a wonderful stay here at the Cape Grace Hotel (July 2024). I would rate it 10 stars if I could! I will highly recommend this hotel to all my family and friends if taking a trip to Cape Town, South Africa. The staff and accomodations were outstanding! The rooms were large and beautifully decorated and the bed and linens were so comfortable and soft! The bathroom was large and had everything we needed such as: lotion, shampoo, conditioner, soap, cotton balls, Q-tips, heated towels, hair dryer and magnifying mirror! The lobby, restaurants and bars were gorgeous and I especially loved all the fresh flower arrangements throughout the hotel and room. The hotel was in close walking distance to shopping and restaurants! We will definitely stay here again!
Date of stay: July 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cape Grace, Owner at Cape Grace, A Fairmont Managed Hotel, responded to this review
Responded 07 Aug 2024
Dear sharonjanikies,

Thank you so much for your glowing review! We are absolutely thrilled to hear that you had such a wonderful experience at Cape Grace. Our team works diligently to provide exceptional service and luxurious accommodations, and it’s incredibly rewarding to know we succeeded in making your stay memorable.

Your kind words are greatly appreciated and will be shared with the entire team.

It was our pleasure to host you, and we hope to have the opportunity to welcome you back in the near future.

Warm regards,

Cape Grace Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (18)
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Reviewed 19 July 2024

The Cape Grace is a beautiful hotel in a great location. My family and I stayed there for three nights at the tail end of a 15 day trip to Africa. The food, service, and staff were all impeccable. The rooms are large and the views of Table Mountain from our room were spectacular. We LOVED the bathrooms!

The hotel provided car service was invaluable when it came to getting our group safely to/from dinners and the coordination with our travel agency and tour guides was perfect. I'd definitely stay here again.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank thefanmyj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cape Grace, Owner at Cape Grace, A Fairmont Managed Hotel, responded to this reviewResponded 26 July 2024

Dear thefanmyj,

Thank you so for your kind word. We are so happy to hear that you and your family enjoy your stay with us and that we could provide your safe transfers to all your reservations. We will be sure to pass on your message to the team. We cannot wait to welcome you back in future!

Warm regards,

Cape Grace Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2024 via mobile

This beautifully renovated hotel has been a treat! Our spacious room with French doors overlooking the yacht harbor and Table Mountain is elegant and oh so comfortable for our three night stay. The staff are formal and yet so very helpful and kind. Lizka at the front desk has been a rich source of information and recommendations. We turn to her each day for her friendly face, banter and advice on where to go and even what shoes to wear! In the dining room the staff are attentive and sensitive to our quiet moments and the times we are ready to happily chat. Both Joanne and Sievewe made our day with their impeccable manners and happy conversation after our first cup of coffee! The food has all been delicious. We would love to come again and recommended Cape Grace to friends.

Date of stay: July 2024
Trip type: Travelled as a couple
Thank Cyndy M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cape Grace, Owner at Cape Grace, A Fairmont Managed Hotel, responded to this reviewResponded 29 July 2024

Dear Cyndy M,


We very much appreciate your comments regarding your stay with us at Cape Grace. It is always a pleasure to receive positive feedback. We are so happy to hear that the team here ensured that your time with us was comfortable and enjoyable.

We will be sure to share your comments with the rest of the team.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We cannot wait to welcome you back in future!

Sincerely,

Cape Grace Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2024

We recently (and sadly) departed the Cape Grace hotel after a four night stay. Our experience was exemplary. The facility (which was recently renovated) was absolutely first-rate. The room was spacious, the decor tasteful, and the view captivating. Our experience was enhanced by the most wonderful staff. We must give a particular shoutout to the concierge, Aidan, who helped us in so many ways, and our breakfast server, Siviwe. The hostess at the restaurant, Bulelwa, was also extremely welcoming. To say that they made us feel like special guests hardly conveys the warmth, enthusiasm and professionalism they exhibited. We have stayed at many five star hotels over the years. The combination of the facilities at the Cape Grace and the incredible staff made our stay memorable. And to be welcomed back each time we returned to the hotel by everyone telling us “welcome home” was the icing on the cake.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank larrygondelman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cape Grace, Owner at Cape Grace, A Fairmont Managed Hotel, responded to this reviewResponded 8 August 2024

Dear larrygondelman,

Thank you for your wonderful review of Cape Grace. We are happy to hear that you had such a positive experience with us.
Your compliments about our team are particularly appreciated. Our team strives to provide exceptional service, and it is incredibly rewarding to know we met your expectations. We will be sure to pass along your praise to the entire team, as it will undoubtedly inspire them to continue delivering outstanding service.

We cannot wait to welcome you back home in future.

Warm regards,

Cape Grace Team

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Reviewed 29 June 2024

We've traveled extensively, and very rarely do you find a hotel that meets (and exceeds) your expectations in all areas.
The Cape Grace does just that, from your welcome at the front door to the easy check-in, the fantastic room quality/space, and the staff are genuine/caring.
Our experience at Cape Grace was further enhanced by the impeccable Room Service and SPA facilities. Both services were flawless, adding to the overall perfection of our stay.
The value here is in the staff and attention to detail. They don't miss anything.

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MiaTraveler2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cape Grace, Owner at Cape Grace, A Fairmont Managed Hotel, responded to this reviewResponded 7 August 2024

Dear MiaTraveler2023

Thank you for your wonderful review! We are thrilled to hear you enjoyed your stay at Cape Grace. Your kind words about our newly refashioned hotel and our team are greatly appreciated.

We look forward to welcoming you back soon.

Warm regards,

Cape Grace Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2024 via mobile

Beautiful hotel easy walking distance to the shopping complex.

Check in was easy and all of the employees are very friendly. Our room was spacious and comfortable. Would stay here when we come back.

Breakfast in the restaurant was well presented and great tasting.

Date of stay: June 2024
Trip type: Travelled as a couple
Thank Mike J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cape Grace, Owner at Cape Grace, A Fairmont Managed Hotel, responded to this reviewResponded 26 July 2024

Dear Mike J,

Thank you so much for taking the time to share your experience with us. Our team work hard to ensure that every guest has a memorable and comfortable stay, so we are thrilled to hear that you enjoyed your stay with us. We cannot wait to welcome you back home in future.

Sincerely,

Cape Grace Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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