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All reviews table mountain shuttle service free shuttle buffet style self catering living area enjoyed my stay very pleasant stay home away from home water front long street waterfront cbd cape
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Reviewed 15 February 2018

As a couple, we were expected a comfortable room as displayed on trip advisor site. we were in fact booked in a very unfashioned flat with 3 bedrooms. We felt as if it was a cheap holiday rent. We deeply disliked our stay in that hotel.

  • Stayed: February 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank sylvieformagne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketing_and, General Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 18 February 2018

Good day sylvieformagne,

Please accept our sincere apologies for not meeting your expectations during your stay at the Best Western Cape Suites Hotel.

Your experience of the service delivery overall most certainly does not reflect the high standard that the Best Western Cape Suites Hotel is usually proud to offer. I confirm therefore that your concerns have been addressed and that corrective action is being taken to rectify the shortcomings.

Your feedback is imperative for us to ensure whether or not we are meeting and exceeding our guests' expectations. We need to know when we have done right, but more importantly, when we have done wrong! Your feedback has therefore been truly invaluable to us.

We would welcome another opportunity to show you hospitality at its best!

Yours sincerely,

Monique Scheepers
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2018

this hotel is nice and comfortable,it has more than a swimming pool and a nice breackfast,but i see that all the common places should be more clean,some places are not so clean.It is nice that not so far from the restorant you can find a beatifull pub where you can drink and eat

Room Tip: beatifull view of the mountains
  • Stayed: February 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank aureliolorusso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketing_and, Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 14 February 2018

Dear aureliolorusso,

We were delighted to read that you enjoyed your stay at Best Western Cape Suites Hotel.

Thank you for your lovely comments with regards to our comfort, swimming pool and breakfast.

We, also, appreciate your feedback with regards to the Public Areas and will definitely ensure that this is continuously maintained and kept clean.

Your comments inspire us to create an even better experience for our guests.

We look forward to welcoming you back again soon.

Kind regards,

Monique Scheepers
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2018 via mobile

Great base to explore the city and surrounding areas.
Mario provides transfers to the hotel and evening destinations with a smile.
Safwat Oliver was extremely helpful with everything we asked of him.
Room was clean and well equipped, not luxurious but had everything we needed.
Bar next to the hotel served good food and drinks and reasonable prices and the staff were very friendly and accommodating.
One small niggle... the breakfast waiting staff are a little to keen to clear your table!
I would recommend this hotel to all types of traveller.

Stayed: November 2017, travelled as a couple
Thank Claire T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketing_and, General Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 5 February 2018

Dear Claire T,

Thank you for your lovely review.

We were delighted to read that you enjoyed your stay at Best Western Cape Suites Hotel.

Thank you for your lovely comments with regards to our polite and helpful staff as well as our clean and well equipped rooms.

Your positive comments inspire us to create an even better experience for our guests.

We look forward to welcoming you back soon.

Kind regards,

Monique Scheepers
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2018

Amazing service by staff, very helpful. Transfer facility of hotel was very good and there is never NO for anything we required from hotel.Staff from porter to managers all were very polite and helpful to us, overall a good experience and good stay.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank GauravN283
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketing_and, Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 11 January 2018

Dear Gaurav N,

Thank you for your lovely review.

We were delighted to read that you enjoyed your stay at Best Western Cape Suites Hotel.

Thank you for your lovely comments with regards to our polite and helpful staff as well as our complimentary shuttle service.

Your positive comments inspire us to create an even better experience for our guests.

We look forward to welcoming you back soon.

Kind regards,

Monique Scheepers
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2018

We really enjoyed our stay at the Best Western Hotel - the location is perfect, the rooms are spacious, the breakfast was great and the reception and kitchen staff were friendly and professional. However, we would have appreciated the cleaning staff taking a bit more pride in their work when cleaning the rooms.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank mxolisin2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketing_and, General Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 18 February 2018

Good day mxolisin2018,

Please accept our sincere apologies for not meeting your expectations during your stay at the Best Western Cape Suites Hotel.

Your experience of the service delivery overall most certainly does not reflect the high standard that the Best Western Cape Suites Hotel is usually proud to offer. I confirm therefore that your concerns have been addressed and that corrective action is being taken to rectify the shortcomings.

Your feedback is imperative for us to ensure whether or not we are meeting and exceeding our guests' expectations. We need to know when we have done right, but more importantly, when we have done wrong! Your feedback has therefore been truly invaluable to us.

We would welcome another opportunity to show you hospitality at its best!

Yours sincerely,

Monique Scheepers
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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