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“Good location, friendly staff ”

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Best Western Cape Suites Hotel
Ranked #80 of 112 Hotels in Cape Town Central
Reviewed 2 weeks ago via mobile

Great base to explore the city and surrounding areas.
Mario provides transfers to the hotel and evening destinations with a smile.
Safwat Oliver was extremely helpful with everything we asked of him.
Room was clean and well equipped, not luxurious but had everything we needed.
Bar next to the hotel served good food and drinks and reasonable prices and the staff were very friendly and accommodating.
One small niggle... the breakfast waiting staff are a little to keen to clear your table!
I would recommend this hotel to all types of traveller.

Stayed: November 2017, travelled as a couple
Thank Claire T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketing_and, General Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 2 weeks ago

Dear Claire T,

Thank you for your lovely review.

We were delighted to read that you enjoyed your stay at Best Western Cape Suites Hotel.

Thank you for your lovely comments with regards to our polite and helpful staff as well as our clean and well equipped rooms.

Your positive comments inspire us to create an even better experience for our guests.

We look forward to welcoming you back soon.

Kind regards,

Monique Scheepers
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (374)
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5 - 9 of 374 reviews

Reviewed 9 January 2018

Amazing service by staff, very helpful. Transfer facility of hotel was very good and there is never NO for anything we required from hotel.Staff from porter to managers all were very polite and helpful to us, overall a good experience and good stay.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Gaurav N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketing_and, Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 11 January 2018

Dear Gaurav N,

Thank you for your lovely review.

We were delighted to read that you enjoyed your stay at Best Western Cape Suites Hotel.

Thank you for your lovely comments with regards to our polite and helpful staff as well as our complimentary shuttle service.

Your positive comments inspire us to create an even better experience for our guests.

We look forward to welcoming you back soon.

Kind regards,

Monique Scheepers
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2018

We really enjoyed our stay at the Best Western Hotel - the location is perfect, the rooms are spacious, the breakfast was great and the reception and kitchen staff were friendly and professional. However, we would have appreciated the cleaning staff taking a bit more pride in their work when cleaning the rooms.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank mxolisin2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketing_and, General Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 4 days ago

Good day mxolisin2018,

Please accept our sincere apologies for not meeting your expectations during your stay at the Best Western Cape Suites Hotel.

Your experience of the service delivery overall most certainly does not reflect the high standard that the Best Western Cape Suites Hotel is usually proud to offer. I confirm therefore that your concerns have been addressed and that corrective action is being taken to rectify the shortcomings.

Your feedback is imperative for us to ensure whether or not we are meeting and exceeding our guests' expectations. We need to know when we have done right, but more importantly, when we have done wrong! Your feedback has therefore been truly invaluable to us.

We would welcome another opportunity to show you hospitality at its best!

Yours sincerely,

Monique Scheepers
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2018

We had a good stay. Very big suite with lots of place for 5 people. Very clean and well equipped. Parking on the site. WiFi included, bit slow but working. Breakfast simple but enough choice. Nice staff in reception and restaurant

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank S7574QXcynthiah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketing_and, Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 11 January 2018

Dear S7574QXcynthiah,

Thank you for your lovely review.

We were delighted to read that you enjoyed your stay at Best Western Cape Suites Hotel.

Thank you for your lovely comments with regards to our suites, breakfast and staff.

Your positive comments inspire us to create an even better experience for our guests.

We look forward to welcoming you back soon.

Kind regards,

Monique Scheepers
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2017 via mobile

The description of the hotel location and the brand name it carries will definitely have you booking this hotel. Rooms are big and spacious. Bathroom is okay . Showers are terrible, they have good pressure but too close to the wall. We asked for a room with a view but we got something completely different. Internet is ridiculous. It never works. If you are international traveler who relies on WiFi you will definitely be stressed out.Now to my dissatisfaction bit! The staff. The front desk is okay. The usual PR. But the cleaners have so much attitude. They will knock your door so hard , even if you were dead asleep you will wake up. The best is when we came home from dinner when the lady watchman told us to open the gate for ourselves and one of the Lady chefs was so drunk right infront of the reception. She almost knocked over my wife while she had a drink in her soda bottle. Very unprofessional staff . Never going back for sure. Book somewhere else if you want to enjoy capetown.

Stayed: December 2017, travelled as a couple
1  Thank gkigen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Cape Suites Hotel

Address: Corner De Villiers & Constitution Street | Zonnebloem, Cape Town Central 8002, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #80 of 112 Hotels in Cape Town Central
Price Range: R 880 - R 2 511 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Cape Suites Hotel 3*
Number of rooms: 61
Official Description (provided by the hotel):
Nestled at the foot of Table Mountain, with views of the Cape Town city skyline and Table Bay, lies the BEST WESTERN Cape Suites Hotel, a village-style hotel with a total of 61 studio, one, two and three-bedroom suites. Guests will enjoy a home away from home environment in spacious accommodations, air-conditioned suites with fully equipped kitchens, all at three star standards. Ideally located, the hotel is a five-minute drive to the famous V & A Waterfront and a 15-minute drive to the beaches of Camps Bay and Clifton. The BEST WESTERN Cape Suites Hotel provides a sensible alternative in offering affordable accommodations for tour groups, business travelers, families and individuals who are looking for spacious accommodations with convenient amenities in Cape Town. ... more   less 
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Also Known As:
Best Western Cape Hotel Cape Town Central
Best Western Cape Town
Cape Town Best Western

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