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Best Western Cape Suites Hotel
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Reviews (385)
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60 - 65 of 385 reviews
Reviewed 5 July 2017

Best part of the hotel is it s location near the table mountain and free shuttle to airport and city centre. But do not forget to make bookings in advance. The property as such has all the amenities, but the construction is very old. Most of the door locks of our suite, including those of bathrooms, did not function. Also, it does not have lift, so those with knee problems be careful, incase if you are allowed room on second floor.

  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank dryashmanchanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketing_and, General Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 10 July 2017

Dear dryashmanchanda ,

Following your recent experience with us at The Best Western Cape Suites Hotel, we wish to thank you for taking the time to post a review on TripAdvisor.

Thank you for your kind words regarding our location and complimentary shuttle service.

As we pride ourselves on delivering a high standard of service, we were disappointed to learn that the locks to the suite was not functioning.

Please be assured that this incident has been taken up with our Maintenance Team and measures have been put in place to prevent any recurrence of this kind.

Again, we apologise profusely that your experience at Best Western Cape Suites did not exceed your expectations.

Sincerely,

Monique Scheepers
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2017

Perfectly placed for my trip to the German consulate, very friendly staff and felt very welcome and at home. Airport and Waterfront shuttle is amazing and i will definelty return! Beautiful apartment with fully equipt kitchen and fridge. Perfect relaxed place to stay and enjoy Cape Town!

Stayed: June 2017, travelled on business
Review collected in partnership with this hotel
Thank nicholaspillay7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketing_and, General Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 29 June 2017

Dear nicholaspillay7,

Thank you for your lovely five star review.

We were delighted to read that you enjoyed your stay at Best Western Cape Suites Hotel.

Thank you for your lovely comments on our beautiful apartments, friendly staff and complimentary shuttle service.

Your positive comments inspire us to create an even better experience for our guests.

We look forward to welcoming you back again soon.

Kind regards,

Monique Scheepers
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2017

I spent one night in Best Western suites in Cape Town and it was excellent, clean, friendly and I felt that I was in a safe place. I was very pleased with the arrangement of flat. It was like a pretty little house that iI would like to own.Thank you

Room Tip: The rooms were beautifully decorated and very neat and clean
Stayed: June 2017, travelled solo
Review collected in partnership with this hotel
Thank hkotze_ins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketing_and, General Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 27 June 2017

Dear hkotze_ins,

Thank you for your review.

We were delighted to read that you enjoyed your stay at Best Western Cape Suites Hotel.

Thank you for your lovely comments on our cleanliness, friendliness, security and how the arrangement of the apartment is like a little house.

Your positive comments inspire us to create an even better experience for our guests.

We look forward to welcoming you back.

Kind regards,

Monique Scheepers
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2017

The staff have a warm reception and they are forever customer centric. All I can say is for them to keep up the good work and maintain to exceed customer expectation. We really enjoyed our breakfast and were always looking forward to have it the next day.

Room Tip: The rooms are nice and spacious. They are very neat and are always kept in that way.
Stayed: March 2017, travelled with family
Review collected in partnership with this hotel
Thank itumelengt2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketing_and, General Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 26 June 2017

Dear itumelengt2,

Thank you for your review.

We were delighted to read that you enjoyed your stay at Best Western Cape Suites Hotel.

Thank you for your lovely comments with regards to our staff and how you really enjoyed the breakfast.

Your positive comments inspire us to create an even better experience for our guests.

We look forward to welcoming you back soon.

Kind regards,

Monique Scheepers
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2017

My first stay at the hotel and i found my Cape Town home. The suite was very neat and clean. Loved the breakfast and the staff was friendly and helpful. Also a peaceful surounding. Enjoyed my stay. Can not wait to return.

Stayed: June 2017, travelled on business
Review collected in partnership with this hotel
Thank amariekeyser13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketing_and, General Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 22 June 2017

Dear amariekeyser13,

Thank you for your lovely five star review.

We were delighted to read that you enjoyed your stay at Best Western Cape Suites Hotel.

Thank you for your lovely comments on our neat and clean suites, breakfast and friendly and helpful staff.

Your positive comments inspire us to create an even better experience for our guests.

We look forward to welcoming you back.

Kind regards,

Monique Scheepers
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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