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“Comments Cape Town stay”

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Best Western Cape Suites Hotel
Ranked #80 of 112 Hotels in Cape Town Central
Reviewed 21 January 2016

Overall enjoyed the week's stay at the Best Western, Cape Town. Had to use the top pool as the deck was being refurbished of the main pool outside restaurant - not a good time i.e. after 16th Dec to be doing this type of maintenance. Top pool - not enough loungers around pool. Otherwise service and staff very friendly and helpful. The downside of the location of our room was that it faced the restaurant kitchens and delivery of groceries often took place very early in the morning, with the associated disturbance of the trucks and people talking loudly.

  • Stayed: December 2015, travelled as a couple
    • Value
    • Location
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Review collected in partnership with this hotel
Thank coleend251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ma-AfrikaHotels, Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 22 January 2016

Dear coleend251,

We are happy to learn that you enjoyed your stay at the Best Western Cape Suites Hotel.

We value all our guests' comments as these assist us greatly in improving our products and services.

Thank you for sharing your experience. We hope to welcome you back soon.

Kind regards,

Management

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134 - 138 of 374 reviews

Reviewed 20 January 2016

i had a lovely stay as always the service was great and i dont see myself staying at any other hotel. i have been going o this hotel since the year 2000 my parents use to stay there and they always told family and friends to stay there. looking foward to visit again untill next time!!!

  • Stayed: April 2015, travelled solo
    • Value
    • Location
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Review collected in partnership with this hotel
Thank janauriosebastian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ma-AfrikaHotels, Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 21 January 2016

Dear janauriosebastian,

We are happy to learn that you enjoyed your stay at the Best Western Cape Suites Hotel.

We value all our guests' comments as these assist us greatly in improving our products and services.

Thank you for sharing your experience. We hope to welcome you back soon.

Kind regards,

Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2016

Check-in was slow on 02 January apparently because cleaning of rooms was delayed. The 3-bedrooms apartment where we stayed had only one air conditioning unit and there was noise from the vehicles circulating on the front road of the hotel.

  • Stayed: January 2016, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank luiscS191PI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCSH, General Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 5 February 2016

Dear luiscS191PI,

Thank you for taking the time in writing this review.

We value all of our guest’s comments highly as it is important for improving our services and product.

We do apologize profusely that your experience at the BEST WESTERN Cape Suites Hotel did not exceed your expectations.
We hope you will grant us the opportunity to change your experience in the future by returning to our hotel.

Kind Regards,

Management & Staff
BEST WESTERN Cape Suites Hotel

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Reviewed 17 January 2016

The hotel was absolutely not what is portrayed on the Internet. After waiting nearly two hours for the rooms to be ready after arriving at 14:00 which is check in time , the rooms were dirty, had broken cupboards ,outdated. I will never consider staying there again.

  • Stayed: January 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank baroniceraschidah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCSH, General Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 5 February 2016

Dear rfarra_238460,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Kind regards,

Management & Staff
BEST WESTERN Cape Suites Hotel

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Reviewed 17 January 2016 via mobile

Village style hotel with view of the table mountains but what the advertisement fails to mention is how uncomfortable it is . The air conditioning hardly works and is there only in the living room. The bathrooms are old fashioned style the sofas are about to collapse the whole place seem to be in tatters. The first night we could not sleep at all because of the heat but the management was not helpful any it. We had the misfortune of being booked for three nights and got our room changed after a lot of pleading. The breakfast is quite passable but there is no room service. It takes ages for them to call a taxi.

Stayed: January 2016, travelled as a couple
Thank Mg0el
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCSH, General Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 5 February 2016

Dear Mg0el,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Kind regards,

Management & Staff
BEST WESTERN Cape Suites Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Cape Suites Hotel

Address: Corner De Villiers & Constitution Street | Zonnebloem, Cape Town Central 8002, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #80 of 112 Hotels in Cape Town Central
Price Range: R 880 - R 2 511 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Cape Suites Hotel 3*
Number of rooms: 61
Official Description (provided by the hotel):
Nestled at the foot of Table Mountain, with views of the Cape Town city skyline and Table Bay, lies the BEST WESTERN Cape Suites Hotel, a village-style hotel with a total of 61 studio, one, two and three-bedroom suites. Guests will enjoy a home away from home environment in spacious accommodations, air-conditioned suites with fully equipped kitchens, all at three star standards. Ideally located, the hotel is a five-minute drive to the famous V & A Waterfront and a 15-minute drive to the beaches of Camps Bay and Clifton. The BEST WESTERN Cape Suites Hotel provides a sensible alternative in offering affordable accommodations for tour groups, business travelers, families and individuals who are looking for spacious accommodations with convenient amenities in Cape Town. ... more   less 
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Also Known As:
Best Western Cape Hotel Cape Town Central
Best Western Cape Town
Cape Town Best Western

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