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Reviewed 20 January 2016

i had a lovely stay as always the service was great and i dont see myself staying at any other hotel. i have been going o this hotel since the year 2000 my parents use to stay there and they always told family and friends to stay there. looking foward to visit again untill next time!!!

Date of stay: April 2015
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank janauriosebastian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ma-AfrikaHotels, Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 21 January 2016

Dear janauriosebastian,

We are happy to learn that you enjoyed your stay at the Best Western Cape Suites Hotel.

We value all our guests' comments as these assist us greatly in improving our products and services.

Thank you for sharing your experience. We hope to welcome you back soon.

Kind regards,

Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2016

Check-in was slow on 02 January apparently because cleaning of rooms was delayed. The 3-bedrooms apartment where we stayed had only one air conditioning unit and there was noise from the vehicles circulating on the front road of the hotel.

Date of stay: January 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank luiscS191PI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCSH, General Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 5 February 2016

Dear luiscS191PI,

Thank you for taking the time in writing this review.

We value all of our guest’s comments highly as it is important for improving our services and product.

We do apologize profusely that your experience at the BEST WESTERN Cape Suites Hotel did not exceed your expectations.
We hope you will grant us the opportunity to change your experience in the future by returning to our hotel.

Kind Regards,

Management & Staff
BEST WESTERN Cape Suites Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2016

The hotel was absolutely not what is portrayed on the Internet. After waiting nearly two hours for the rooms to be ready after arriving at 14:00 which is check in time , the rooms were dirty, had broken cupboards ,outdated. I will never consider staying there again.

Date of stay: January 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank baroniceraschidah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCSH, General Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 5 February 2016

Dear rfarra_238460,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Kind regards,

Management & Staff
BEST WESTERN Cape Suites Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2016 via mobile

Village style hotel with view of the table mountains but what the advertisement fails to mention is how uncomfortable it is . The air conditioning hardly works and is there only in the living room. The bathrooms are old fashioned style the sofas are about to collapse the whole place seem to be in tatters. The first night we could not sleep at all because of the heat but the management was not helpful any it. We had the misfortune of being booked for three nights and got our room changed after a lot of pleading. The breakfast is quite passable but there is no room service. It takes ages for them to call a taxi.

Date of stay: January 2016
Trip type: Travelled as a couple
Thank Mg0el
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCSH, General Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 5 February 2016

Dear Mg0el,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Kind regards,

Management & Staff
BEST WESTERN Cape Suites Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2016

online pics deceptive. suites are older and run down. cleanliness was shocking. cockroach infested. cleaning staff only vacuum on request. no wi-fi in rooms. no clean towels available. bathrooms are outdated and cranky. money was held on our credit card even though payment was made in full on arrival. won't recommend to anyone.

Date of stay: December 2015
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank hoosen720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCSH, General Manager at Best Western Cape Suites Hotel, responded to this reviewResponded 5 February 2016

Dear hoosen720,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Kind regards,

Management & Staff
BEST WESTERN Cape Suites Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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