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“Great hotel in Gardens”

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SunSquare Cape Town Gardens
Ranked #40 of 112 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 3 weeks ago

We stayed for four nights at SunSquare Cape Town Gardens. We arrived at noon on the day of check-in, three hours before the real check-in time but we got a room straight away. That was really great! Nice pool area, big clean room and a great breakfast buffé. The only downside is the limited WIFI, 500 MB/day, apart from that a great hotel and we really enjoyed our stay!

  • Stayed: January 2018, travelled as a couple
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Review collected in partnership with Tsogo Sun Hotels
Thank Katarina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at SunSquare Cape Town Gardens, responded to this reviewResponded 3 weeks ago

Dear Katrina

Thank you for taking the time to review your most recent stay with us,

We are thrilled that you had such a memorable experience and that we were able to create that homely atmosphere whilst away from home!

We look forward to welcoming you back to our hotel in the near future.

Best Regards

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7 - 11 of 480 reviews

Reviewed 4 weeks ago

Amazing hotel... top class service, very attentive. All round beautiful. Jessica and her team were outstanding. I would recommend this hotel above the rest. Everybody is friendly and at the same time keeping it professional. Well done

  • Stayed: January 2018, travelled with family
    • Value
    • Location
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Review collected in partnership with Tsogo Sun Hotels
Thank Mishaal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at SunSquare Cape Town Gardens, responded to this reviewResponded 4 weeks ago

Dear Valued Guest

Thank you for taking the time to give us feedback on your most recent stay with us at Sun Square Gardens

We are delighted to hear that your expectations were met and hope you will return in the not to distant future for another memorable SunSquare experience.

Kindest Regards

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Reviewed 4 weeks ago

Stayed here for 3 nights and found it a really good hotel to make your base for seeing Cape Town. The rooms were clean, the food very nice and the staff were very helpful with Carlo the taxi driver happy to take us anywhere we wanted to visit.
A few things were noticeable that weren’t great. The noise of the traffic when sitting in the garden was pretty loud, the swimming pool was green and unclear and looked pretty unhealthy, and people were smoking in the area outside where one could have brekky.

Room Tip: Ask for a room overlooking table mountain otherwise you will be on a main road.
See more room tips
Stayed: January 2018, travelled as a couple
Thank Papoulin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at SunSquare Cape Town Gardens, responded to this reviewResponded 4 weeks ago

Dear Valued Guest

Thank you for taking the time to review your most recent stay with us

We regret this negative experience and can assure you it is not our standard and will be addressed with the relevant departments immediately. I hope that this will not detour you from returning in future and we will have an opportunity to redeem ourselves

Assuring you of our best interest at all times,

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Reviewed 16 January 2018 via mobile

Regular visitor at this hotel for business. Reception often not sure about requests, sometimes room not clean- this time bathroom had lots of long ladies hair on bathroom floor. Room service delivered incomplete order after probably an hour. Delivery guy promised to make a plan to correct it....never heard from him again.

Stayed: January 2018, travelled on business
Thank grantb732
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at SunSquare Cape Town Gardens, responded to this reviewResponded 4 weeks ago

Dear Valued Guest

Thank you for taking the time to review your most recent stay with us and for the constructive feedback

We apologies for the negative experience you had with us especially in lure of the fact that it is our only restaurant and we take great pride in its service and food - i can assure you this is not our standard

Your comments have been noted and will be discussed with the relevant managers

Kind Regards

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Reviewed 13 January 2018

Our stay at SunSquare was super convenient as it ideally located to Artscape where we were seeing a show that evening. Rooms were very clean - air-conditioning brilliant in the warm weather. Staff were very friendly and accommodating. Food yummy - you must try the pizzas. Pool area was a bit full with non-residents, but kids could still have splash around.

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Tsogo Sun Hotels
Thank Amalia and Thys v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at SunSquare Cape Town Gardens, responded to this reviewResponded 15 January 2018

Dear Valued Guest

Thank you for taking the time to review your most recent stay with us

We are delighted that your expectations were met and we were able to create a memorable experience for you whilst exploring the beautiful city of Cape Town

I hope that you will pursue us as your home away from home for all future trips

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SunSquare Cape Town Gardens

Address: 10 Mill Street Gardens, Cape Town Central 8001, South Africa (Formerly Garden Court de Waal)
Region: South Africa > Western Cape > Cape Town > Cape Town Central > City Bowl
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#26 Family Hotel in Cape Town Central
#39 Business Hotel in Cape Town Central
#51 Romantic Hotel in Cape Town Central
Price Range: R 1 416 - R 3 102 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SunSquare Cape Town Gardens 3*
Number of rooms: 136
Official Description (provided by the hotel):
There's a square on the block in the Mother City. SunSquare Cape Town Gardens is located in the vibrant and cosmopolitan suburb of The Gardens, on the edge of the Cape Town City Bowl. This trendy hotel offers guests more of what they want, making their hotel experience a memorable one. SunSquare Cape Town Gardens is close to the CBD as well as the Cape Town International Convention Centre, whilst the Cape Town International Airport is only a short 20-minute drive from the hotel. For leisure travellers, the hotel is beautifully positioned at the base of Table Mountain - one of the new 'Seven Wonders of Nature' - and is close to Long Street, which has an array of day and night time activities with its vast selection of chic restaurants and boutique shops. The hotel is also located within close proximity to main attractions in the area, such as the V&A Waterfront and the gorgeous beaches of Camps Bay and Bloubergstrand. About the hotel SunSquare Cape Town Gardens combines affordability and comfort with modern accommodation for individuals who know exactly what they want. The spacious lobby extends into a bar area, providing a relaxing place for guests to socialise and enjoy themselves - chatting, working or listening to music. The lounge area leads off from the lobby and is yet another comfortable space where guests can read the newspaper, conduct business meetings, or just sit back and relax. Guests can also unwind and have a drink by the terrace, which looks over a lovely pool deck and has magnificent views of the city. For those guests who want to stay fit and healthy while staying at the hotel, the well-equipped gym comes in handy. ... more   less 
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Also Known As:
Garden Court De Waal Hotel Cape Town Central

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