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SunSquare Cape Town Gardens
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Reviews (510)
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All reviewssun squaregarden court de waaltable mountaintsogo sun hotelspriced hotelnice pool areastayed at this hotel for nightsbreakfast staffclose proximitychecking inclean roomspleasant staytea and coffeeeasy accesscompany gardensenjoyed my staycentral location
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Reviewed 22 January 2018

Amazing hotel... top class service, very attentive. All round beautiful. Jessica and her team were outstanding. I would recommend this hotel above the rest. Everybody is friendly and at the same time keeping it professional. Well done

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Mishaal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at SunSquare Cape Town Gardens, responded to this reviewResponded 23 January 2018

Dear Valued Guest

Thank you for taking the time to give us feedback on your most recent stay with us at Sun Square Gardens

We are delighted to hear that your expectations were met and hope you will return in the not to distant future for another memorable SunSquare experience.

Kindest Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2018

Stayed here for 3 nights and found it a really good hotel to make your base for seeing Cape Town. The rooms were clean, the food very nice and the staff were very helpful with Carlo the taxi driver happy to take us anywhere we wanted to visit.
A few things were noticeable that weren’t great. The noise of the traffic when sitting in the garden was pretty loud, the swimming pool was green and unclear and looked pretty unhealthy, and people were smoking in the area outside where one could have brekky.

Room Tip: Ask for a room overlooking table mountain otherwise you will be on a main road.
Stayed: January 2018, travelled as a couple
Thank Papoulin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at SunSquare Cape Town Gardens, responded to this reviewResponded 22 January 2018

Dear Valued Guest

Thank you for taking the time to review your most recent stay with us

We regret this negative experience and can assure you it is not our standard and will be addressed with the relevant departments immediately. I hope that this will not detour you from returning in future and we will have an opportunity to redeem ourselves

Assuring you of our best interest at all times,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2018 via mobile

Regular visitor at this hotel for business. Reception often not sure about requests, sometimes room not clean- this time bathroom had lots of long ladies hair on bathroom floor. Room service delivered incomplete order after probably an hour. Delivery guy promised to make a plan to correct it....never heard from him again.

Stayed: January 2018, travelled on business
Thank grantb732
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at SunSquare Cape Town Gardens, responded to this reviewResponded 22 January 2018

Dear Valued Guest

Thank you for taking the time to review your most recent stay with us and for the constructive feedback

We apologies for the negative experience you had with us especially in lure of the fact that it is our only restaurant and we take great pride in its service and food - i can assure you this is not our standard

Your comments have been noted and will be discussed with the relevant managers

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2018

Our stay at SunSquare was super convenient as it ideally located to Artscape where we were seeing a show that evening. Rooms were very clean - air-conditioning brilliant in the warm weather. Staff were very friendly and accommodating. Food yummy - you must try the pizzas. Pool area was a bit full with non-residents, but kids could still have splash around.

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Amalia and Thys v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at SunSquare Cape Town Gardens, responded to this reviewResponded 15 January 2018

Dear Valued Guest

Thank you for taking the time to review your most recent stay with us

We are delighted that your expectations were met and we were able to create a memorable experience for you whilst exploring the beautiful city of Cape Town

I hope that you will pursue us as your home away from home for all future trips

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2018

hotel staff was warm hearted people. Room was specious and all appliances were of high standard. Service was excellent when requesting something responce was quick. my kids enjoyed the swiiming pool. We were able to update our software with the free wifi provided to us by the hotel.

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank xolelwam2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at SunSquare Cape Town Gardens, responded to this reviewResponded 15 January 2018

Dear Valued Guest

Thank you for taking the time to review your most recent stay with us.

We are thrilled that you had such a positive experience and that we were able to create that homely atmosphere whilst away from home!

We look forward to welcoming you back to our hotel in the near future.

Warm Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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