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SunSquare Cape Town Gardens
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Reviews (510)
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All reviewssun squaregarden court de waaltable mountaintsogo sun hotelspriced hotelnice pool areastayed at this hotel for nightsbreakfast staffclose proximitychecking inclean roomspleasant staytea and coffeeeasy accesscompany gardensenjoyed my staycentral location
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Reviewed 16 January 2018 via mobile

Regular visitor at this hotel for business. Reception often not sure about requests, sometimes room not clean- this time bathroom had lots of long ladies hair on bathroom floor. Room service delivered incomplete order after probably an hour. Delivery guy promised to make a plan to correct it....never heard from him again.

Stayed: January 2018, travelled on business
Thank grantb732
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at SunSquare Cape Town Gardens, responded to this reviewResponded 22 January 2018

Dear Valued Guest

Thank you for taking the time to review your most recent stay with us and for the constructive feedback

We apologies for the negative experience you had with us especially in lure of the fact that it is our only restaurant and we take great pride in its service and food - i can assure you this is not our standard

Your comments have been noted and will be discussed with the relevant managers

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2018

Our stay at SunSquare was super convenient as it ideally located to Artscape where we were seeing a show that evening. Rooms were very clean - air-conditioning brilliant in the warm weather. Staff were very friendly and accommodating. Food yummy - you must try the pizzas. Pool area was a bit full with non-residents, but kids could still have splash around.

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Amalia and Thys v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at SunSquare Cape Town Gardens, responded to this reviewResponded 15 January 2018

Dear Valued Guest

Thank you for taking the time to review your most recent stay with us

We are delighted that your expectations were met and we were able to create a memorable experience for you whilst exploring the beautiful city of Cape Town

I hope that you will pursue us as your home away from home for all future trips

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2018

hotel staff was warm hearted people. Room was specious and all appliances were of high standard. Service was excellent when requesting something responce was quick. my kids enjoyed the swiiming pool. We were able to update our software with the free wifi provided to us by the hotel.

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank xolelwam2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at SunSquare Cape Town Gardens, responded to this reviewResponded 15 January 2018

Dear Valued Guest

Thank you for taking the time to review your most recent stay with us.

We are thrilled that you had such a positive experience and that we were able to create that homely atmosphere whilst away from home!

We look forward to welcoming you back to our hotel in the near future.

Warm Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2018

We had an amazing family room literally at the base of Table Mountain enjoying the view and the mist of the mountain.
Hotel is so centrally located and so accessible to all of Cape Towns attractions.
Professional and friendliest staff, ample parking, wifi, gym, amazing breakfast.
Beautiful Hotel tastefully designed and guests are treated so well.
Cleaning staff were so honest and kind.
We received more than we expected and Will definitely book again.

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank farhanan2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at SunSquare Cape Town Gardens, responded to this reviewResponded 15 January 2018

Dear Valued Guest

Thank you for taking the time to give us feedback on your recent stay with us and for the phenomenal comments!

They are truly valued, be assured that it is a true motivator for us as an establishment to keep providing the standard that we do

I hope that we will see you return in future

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2018

Excellent service, friendly staff, conveniently located and tastefully decorated. We absolutely enjoyed our stay and will definitely be back. The staff were especially friendly and treated us with the utmost care.

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Meryl-Lynne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard K, General Manager at SunSquare Cape Town Gardens, responded to this reviewResponded 15 January 2018

Dear Valued Guest

Thank you for taking the time to review your most recent stay with us

We are delighted that your expectations were met and we were able to create a memorable experience for you whilst exploring Cape Town

I hope that you will keep us in mind should you return in the near future

Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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