Have to say that we usually enjoy eating out in Cape Town as the food and service are usually miles ahead of what we get at home in Sydney at a great price as well. However, we were let down by the service, food and price while having a simple lunch at Sotanos today.
We sat down and waited let's say 10 mins just to be nice, for someone to ask us for drinks. At 1h 45m we ordered a single drink (Rock Shandy). Seeing that the service was slow for other tables, We timed it and said if they don't have the drink by 2h 00m that we would just have the drink and have lunch somewhere else. At exactly 2h 00m the waiter brought us our drink. We laughed and decided to give the place the benefit of the doubt and ordered our food. The place wasn't full at all and there was a group celebrating a birthday and a couple next to us.
I ordered the Fish and Chips while my wife ordered the Lamb burger. 20 mins later our food arrived. First thing we noticed was that the onion rings on my wife's burger were cold as were the chips. My wife wasn't happy with the burger but ate it as we spent so much time waiting as it was and knew returning it would take up more time which we didn't have. Being hungry, I ate the cold chips but my wife didn't touch hers. The waiter saw this but said nothing or even ask us how our food was. We simply paid our bill, left a ZAR1 tip and Proceeded to move on. We usually give pretty healthy tips, especially when the service is excellent. The staff just didn't really seem to care. The waiter gave me a weird look almost as if I had short paid him. I asked if it was all there and he said "it's up to you". I then shook my head and walked away hoping that perhaps he got the hint that poor service and slow kitchen staff that mixes hot and cold food can affect his wallet. Perhaps we should have said something but Unfortunately, we were in a hurry and didn't have time to complain or hope that this meal could have been sorted out in time otherwise we would have. We really just wanted to get out of there.
Needless to say we will not be returning to Sotanos nor recommend it. Hopefully they pick up their game and become deserving of the positive reviews posted here on Tripadvisor.