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“Very disappointed”

Cape Town Helicopters
Ranked #1 of 437 Tours in Cape Town Central
Certificate of Excellence
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Attraction details
Fee: Yes
Recommended length of visit: <1 hour
Owner description: This is the best way to see Cape Town!! This is the response Cape Town Helicopters get with every guest that returns from a flight around the Cape Peninsula. We offer a wide variety of scenic flights around the Peninsula. We also offer Day trips to the Winelands, Shark Cage Diving, Game Safari and much-much more at the lowest prices!!
Reviewed 4 October 2018

Helicopter tours from different vendors are offered along the waterfront. We haggled over price at one booth, and agreed when offered a private flight for the two of us for a price of a shared tour and at a good discount. We have chosen a 30 min Two Oceans Scenic Flight expecting to see what the name of the tour states. After arriving to the departure location, we were charged the full price, but received a refund after almost walking away. Not a pleasant start of the trip, but not malicious. It probably happened due to miscommunication between a person selling the trip at a booth and the main office. We received a safety briefing and were quickly seated in a chopper. My husband was in the front next to the pilot and I was at the back. The pilot spoke to us over radio, but unfortunately I only heard 10% of what he said over the noise and him speaking quickly. After we landed, hubby told me that he too could not understand pilot’s narration. We were expecting to see the point where Indian and Atlantic meet, with the pilot seemingly pointing it out (I am uncertain due to aforementioned inability to hear the pilot). The next day when on the Cape Point tour, however, our driver confirmed our suspicions that we never reached the ocean meeting point because a 30 minutes round trip is not long enough to reach it. I do not know why the tour is called Two Oceans, and looking at the tour description on the website now, I do not see it mentioned. Overall, the flight was extremely underwhelming and disappointing. We actually enjoyed and got more out of the complimentary Hop-On-Hope-Off bus tickets they have given us after the flight. The coastline is pretty, but we had a better view from the top of the Table Mountain and on the Cape Point tour.

Thank irinava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CTHelicopters, General Manager at Cape Town Helicopters, responded to this reviewResponded 9 October 2018

Hello Irinava.


Thank you for rating your aerial experience with us and taking the time to give us a detailed recollection of the process leading up to your flight as well as the flight itself.

As a business that prides itself in the service and overall offering we supply to our guests it is always difficult when you get a sub par rating as we tend to take it personally initially, but then you realise that a client actually cared about assisting your business to correct the wrongs and then you see it as a gift.

So firstly I would like to apologise on behalf of Cape Town Helicopters for not delivering on all your expectations, no matter where they may have originated from, we had the opportunity prior to your flight to ensure you are aware of what our Two Oceans flight consists of and what the highlights of the tour will be.

Secondly we were very disappointed to learn that you were not able to hear your pilot all that clearly as we specifically invested in fitting all our aircraft with BOSE noise cancelling Aviation Grade headsets to enable all guests to clearly listen to their pilot giving them a guided aerial tour.

We are happy to that you enjoyed your free hop on hop off bus experience that you received with the Two Oceans flight.

Thank you again for your review and safe travels.

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Write a ReviewReviews (1 296)
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"helicopter flight"
in 38 reviews
"two oceans"
in 62 reviews
"great pilot"
in 31 reviews
"ground staff"
in 20 reviews
"smooth flight"
in 17 reviews
"great flight"
in 22 reviews
"professional pilot"
in 9 reviews
"amazing experience"
in 42 reviews
"birds eye view"
in 14 reviews
"safety briefing"
in 13 reviews
"table mountain"
in 63 reviews
"different perspective"
in 8 reviews
"bucket list"
in 14 reviews
"camps bay"
in 16 reviews
"breathtaking views"
in 8 reviews
"mother city"
in 8 reviews
"robben island"
in 17 reviews
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33 - 37 of 1 296 reviews

Reviewed 3 October 2018

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn F, Front Office at Cape Town Helicopters, responded to this reviewResponded 8 October 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn F, Front Office at Cape Town Helicopters, responded to this reviewResponded 8 October 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018 via mobile

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn F, Front Office at Cape Town Helicopters, responded to this reviewResponded 2 weeks ago

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Reviewed 1 October 2018 via mobile

What a fantastic helicopter experience with the host pilot Kevin Cock. Thanks Kevin for an unforgettable adventure.

Thank Escape821361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn F, Front Office at Cape Town Helicopters, responded to this reviewResponded 2 weeks ago

Hello Jarryd C,

Thank you for rating your aerial experience with Cape Town Helicopters.

Thank you for your positive feedback and your recommendation about your pilot Kevin who made your experience memorable. .

We glad that you enjoyed the fantastic views of Cape Town and the helicopter flight. Our scenic flights is all about your safety, comfort, for your enjoyment and of course the amazing views.

Thank you for your recommendation

Kind Regards

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