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“very professional and helpful staff at Queen Victoria hotel”

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Queen Victoria Hotel & Manor House
Ranked #16 of 112 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 5 weeks ago

Room was clean, beautiful bedding, amazing view of Table Mountain, pity the penthouse was occupied!!

Breakfast staff was very helpful, cleaning staff were friendly

Location is great, within the waterfront

What I liked best was the comfortable bed, and the fact that they organised a birthday plate to be sent to the room


Will return when we can

Room Tip: best views
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  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank mlsultantt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan W, Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded 4 weeks ago

Good Morning

Thank you very much for taking the time to write a review on your recent stay at the Queen Victoria Hotel and Manor House. We are delighted to hear of Your amazing experience.

The team and I truly are passionate about the experience our guests receive and I am happy to hear that that we were able to add value to your time in Cape Town.

I hope you enjoyed your Birthday celebration with us and we look forward to welcoming you back again soon to create another memorable experience with us.

Kind Regards

Juan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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11 - 15 of 753 reviews

Reviewed 18 January 2018

The location is excellent with very easy access by road or on foot from the harbour area. The style and decor are beautiful; the rooms are a good size and very comfortable. Breakfast is stunning - who ever heard of oysters for breakfast?! The Banting omelette is something to behold and savour.
Dinner in the restaurant is a fine-dining experience but the restaurant is surprisingly quiet, which is a shame - the hotel needs to broadcast it more!
And then the staff - they are brilliant. Always friendly and smiling - nothing is too much trouble. It may be the African way but it is a lovely way.
Stay here please - you will not be disappointed and do use the restaurant.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank smw2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan W, Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded 4 weeks ago

Good Day

Thank you very much for taking the time to write this lovely review on your recent stay at the Queen Victoria Hotel and Manor House. We are certainly very proud of the our property and the quality of service we provide.

The team are truly passionate and dedicated to creating memorable guest experiences and we are delighted that you enjoyed the delicious culinary offering and service at DASH Restaurant.

It is wonderful to hear you enjoyed your time with us and we look forward to welcoming you back again soon for another stay.

Kind Regards

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Reviewed 16 January 2018

The hotel is perfectly located, but hidden away from the hustle and bustle of the Waterfront. You are able to step out of the tranquility of the hotel to any part of Cape Town easily. The staff are outstanding, especially Nomore and Nasi at the pool, Rodney in the bar, and Carol at breakfast. Oswell is without question the best and happiest door man ever. The rooms are extremely well laid out and luxurious. We had a great spa experience as well. I would definitely recommend this hotel. After 7 years of coming here, we are already looking forward to next year’s trip.

Stayed: January 2018, travelled as a couple
Thank gilest2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan W, Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded 4 weeks ago

Good Morning

Thank you very much for taking the time to write a review on your most recent stay at the Queen Victoria Hotel and Manor House. We are delighted to hear of Your amazing experience.

Our staff are certainly our number one asset and I will be sure to convey your comments.We look forward to welcoming you back again next year to create another memorable experience with us.

Kind Regards

Juan

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Reviewed 7 January 2018

We stayed at the Queen Victoria Hotel & Manor house for a week over Christmas 2017. We got upgraded to the Manor House room 1402 which comes with a Butler believe it or not. Every person there was friendly from beginning to end. And much to our surprise, our 2nd best meal of the entire week was at the DASH Rest & Bar...not what we expect from a hotel restaurant. We had Christmas Day dinner there and it was utterly scrumptious. They also have a great breakfast spread or room service. The second best part is the location. We walked to tons of places on the waterfront and a day hike up Signal hill from there one day. Our stay helped greatly in an all around wonderful week in Cape Town as newbies. If we make it back to Cape Town, we would gladly stay here again. Jeff & Todd

  • Stayed: December 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Jeff-and-Todd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan W, Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded 10 January 2018

Good Monring

Thank you very much for taking the time to write this review on your recent stay at the Queen Victoria Hotel and Manor House. The team and I are thrilled to learn of your wonderful stay with us.

I am happy to hear that you experienced the passionate personalised service the team strive to deliver. Dash Restaurant certainly does prepare a wonderful array of culinary delights and we will be sure to pass on your comments to the team.

We look forward to welcoming you back again soon to create more memorable experience with us.

Kind Regards

Juan

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Reviewed 2 January 2018

The property was beautiful and the location near the wharf was wonderful. There were only ~35 rooms so the hotel was never too busy and it was easy to sit for breakfast service. The front desk service was ok, slightly below par for the price of the hotel but still average. Recommend staying here if you want to be near the wharf.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Kelly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan W, Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded 6 January 2018

Good Morning

Thank you very much for taking the time to write a review on your recent stay at the Queen Victoria Hotel. Our location is certainly very convenient, right in the heart of the Mother City

We look forward to welcoming you back again soon to create another memorable experience with us.

Kind Regards

Juan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Queen Victoria Hotel & Manor House

Address: Portswood Close, Portswood Ridge | V&A Waterfront, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 112 Hotels in Cape Town Central
Price Range: R 3 429 - R 8 462 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Queen Victoria Hotel & Manor House 5*
Number of rooms: 35
Official Description (provided by the hotel):
Queen Victoria Hotel & Manor House is a luxuriously appointed, deluxe boutique hotel in the Portswood Ridge Precinct in the Victoria & Alfred Waterfront, Cape Town. The hotel not only encapsulates the luxurious style and attention to detail that defines small, luxury retreats around the world but also enjoys a unique location. The hotel has 35 luxurious rooms and suites, including a presidential suite with a generous terrace for al fresco entertaining. From the food and beverage offering at Dash, the hotel’s restaurant and cocktail bar, to the interior aesthetics, the Queen Victoria Hotel embodies exquisite international flair that is fused with local flavour. The Manor House is adjacent to the Queen Victoria Hotel - and is a butler-serviced 4 suite boutique hotel. ... more   less 
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