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“Intimate, luxurious, friendly.”

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Queen Victoria Hotel & Manor House
Ranked #16 of 112 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 16 November 2017

We booked at the very last minute and got an amazing deal. Queen Victoria Hotel is a small, very elegant 5-star hotel just on the edge of the V&A Waterfront where there are of course other 5-star hotels which are also very gorgeous but eye-wateringly expensive. QVH was exceptional value for money. Reception staff were very friendly and helpful and we would single out Simon, the lobby porter, for special mention as a Top Bloke! His broad smile will remain with us.

Our room was beautiful with the best hotel bed we have slept in for some years (seriously). Unfortunately we couldn't use the bath owing to the water shortage but the shower was great and the dressing gowns! One of us is over 6 feet tall and this was the first hotel dressing gown to fit him properly since about 2010. That earns QVH the fifth star. There was a bit of corridor noise from staff during the night, probably because our room on the ground floor (1102) was opposite some staff rooms; if we stay again I'll request a room higher up and you may wish to do that too.

We had a great breakfast and a good club sandwich in the bar. Sadly we only stayed one night so didn't have the chance to try the restaurant. When we return to Cape Town this hotel will be our choice. It really is a great place. All that the V&A Waterfront offers is within a short walk but the only noise that carried across was African street music, and who's going to complain about that?

Thanks Queen Victoria. We were delighted we found you.

  • Stayed: November 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank PTB46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan W, Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded 24 November 2017

Good Morning

Thank you very much for taking the time to write a review on your recent stay at the Queen Victoria Hotel and Manor House. We are delighted to hear of Your amazing experience.

The team and I truly are passionate about the experience our guest receive and I am happy to hear that that we were able to add value to your time in Cape Town. Simon is a true asset to the team and we will certainly pass on your appreciation.

Thank you for your support and understanding of the current water crisis.

We look forward to welcoming you back again soon to create another memorable experience with us.

Kind Regards

Juan

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26 - 30 of 754 reviews

Reviewed 11 November 2017

If you go to Cape Town, stay at the V&A waterfront. Its where you will spend all your evening anyway. The Queen Vic is perfectly placed for all the restaurants and attractions. Lovely hotel too. Friendly, helpful staff. Modern well appointed rooms. Its a shame the restaurant and bar don't do more business in the evening because they are very good.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank PaulJohnson999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan W, Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded 14 November 2017

Good Morning

On behalf of the staff and management of the Queen Victoria Hotel & Manor House we would like to thank you for taking the time to share with us this review.We are happy to hear you enjoyed your stay with us.

We continuously strive to provide a high standard of service and we will certainly ensure we pass on the positive comments to the team.

We look forward to welcoming you back in the near future.

Kind Regards

Juan

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Reviewed 11 November 2017 via mobile

This is the kind of hotel that smells nice when you walk in. Always. Despite its location (just across the street from the Waterfront district) it transmits tranquility. We were in room 1208, with a full frontal view of Table Mountain and the Waterfront. The room was well-appointed, with a bath and shower and the usual amenities. All the staff were helpful and professional, and reception helped us with tips and advice on places to go and how to get there. Breakfast was delicious.

Stayed: November 2017, travelled as a couple
1  Thank jolielaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan W, Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded 12 November 2017

Good Afternoon

On behalf of the staff and management of the Queen Victoria Hotel we would like to thank you for taking the time to share with us this review. We are happy that you enjoyed your stay with us.

We really do pride our self on delivering excellent customer service and we hope to welcome you back again soon.

Kind regards

Juan

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Reviewed 6 November 2017

Spacious, comfortable room with a fantastic bathroom, in a great location very close to the V&A Waterfront and all it's attractions. The staff were friendly and helpful, but we found the breakfast service very slow, so allow plenty of time if you have early day trips.

Stayed: October 2017
Thank _judy15t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan W, Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded 10 November 2017

Good Morning

Thank you very much for taking the time to share with us this review of your recent stay at the Queen Victoria Hotel and Manor House

We will certainly address the speed of service you experienced at breakfast as we continuously strive to provide a high standard of service and ensure we exceed guests expectation.

Kind Regards

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Reviewed 6 November 2017

We really enjoyed our stay at the Queen Victoria! It had an intimate and upscale boutique feel, all of the staff were incredibly attentive, our room was beautifully appointed and spacious, and the location was absolutely perfect. There are some MUCH more expensive hotels to stay at in Cape Town, but if you want to stay near the V&A waterfront, the Queen Victoria is exactly what you need for a great price!

  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank addsbuhr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan W, Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded 9 November 2017

Good Morning

Thank you very much for taking the time to write this review on your recent stay at the Queen Victoria Hotel and Manor House. We are certainly very proud of the our property and the boutiques nature of the service we provide.

It is wonderful to hear you enjoyed your time with us and we look forward to welcoming you back again soon for another stay

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Queen Victoria Hotel & Manor House

Address: Portswood Close, Portswood Ridge | V&A Waterfront, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 112 Hotels in Cape Town Central
Price Range: R 3 393 - R 8 234 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Queen Victoria Hotel & Manor House 5*
Number of rooms: 35
Official Description (provided by the hotel):
Queen Victoria Hotel & Manor House is a luxuriously appointed, deluxe boutique hotel in the Portswood Ridge Precinct in the Victoria & Alfred Waterfront, Cape Town. The hotel not only encapsulates the luxurious style and attention to detail that defines small, luxury retreats around the world but also enjoys a unique location. The hotel has 35 luxurious rooms and suites, including a presidential suite with a generous terrace for al fresco entertaining. From the food and beverage offering at Dash, the hotel’s restaurant and cocktail bar, to the interior aesthetics, the Queen Victoria Hotel embodies exquisite international flair that is fused with local flavour. The Manor House is adjacent to the Queen Victoria Hotel - and is a butler-serviced 4 suite boutique hotel. ... more   less 
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