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Reviews (797)
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All reviewsdash restaurantdock housepremium roomsister hoteltable mountainboutique hotelhuge bathroomturn down servicebeautiful hotelwaterfront areaperfect locationour honeymoonsmall hotelfew minutes walkfour nightswater frontrooms are spacious
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Reviewed 20 October 2017

Our room was large, clean and very comfortable. Had a view of Table Mountain from the balcony! Everyone was friendly and helpful with directions, restaurants, printing tickets for the cable car at Table Mountain. Breakfast which is included was also very good. Location is a very short walk to the V & A waterfront. Highly recommend!

Room Tip: Ask for a room with a view of Table mountain
Stayed: September 2017, travelled as a couple
Thank planningtogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan W, General Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded 22 October 2017

Good Morning

Thank you very much for taking the time to write a review on your recent stay at the Queen Victoria Hotel and Manor House. We are delighted to hear of Your recent experience.

The team and I truly are passionate about creating wonderful Guest experiences and I am happy to hear that that we were able to add value to your time in Cape Town.

We look forward to welcoming you back again soon to create another memorable experience with us.

Kind Regards

Juan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017

The Queen Victoria is an excellent hotel; our three night stay was made so enjoyable by the exceptional staff, who clearly take great pride in offering superb service. Everyone, from reception staff to porters to housekeeping to restaurant staff - all made us feel completely at home and special. The room was spacious and well equipped, the size of the hotel, with only two floors of rooms, felt more intimate than we expected and the food, both at breakfast (such welcoming smiles!) and for dinner was of very high quality. Reception even managed "to go that extra mile" and sort our online check in and boarding passes when we were en route to Jo'burg by train. And the location is absolutely perfect too. Highly recommended.

  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Grahame T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan W, General Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded 22 October 2017

Good Afternoon

Thank you very much for taking the time to right this review, we truly appreciate the wonderful feedback.

The team really take pride in offering a wonderful guest experience and I will certainly pass on your feedback to all involved. We hope you enjoyed the rest of your journey and look forward to welcoming you back.

Kind Regards

Juan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017 via mobile

We are raving fans of the Queen Victoria Hotel in Cape Town! This is our fourth visit in 5 years and we love the experience. The staff is spectacular.... from the front desk, to the housekeepers and the entire restaurant team. The new Chef, Albert, prepared the finest tasting Kingclip fish we have ever tasted. We returned for a second dinner of this linefish and it was as fine as the first dinner. Try the QV... you will be delighted with the close proximity to the waterfront shops and entertainment!

Stayed: October 2017, travelled as a couple
Thank Gary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan W, General Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded 18 October 2017

Good Day

Thank you for taking the time to right this very special review. We really appreciate the wonderful feedback.

The team at the Queen Victoria are truly a special group of people who take a lot of pride in our property and are filled with a passion for taking care of our guests. Chef Albert is a new addition to the team and preparing wonderful fair from his kitchen.

We have relayed the feedback to the staff who are all very excited to have received your comments and we look forward to welcoming you back home soon.

Kind Regards

Juan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017 via mobile

Our second trip to Cape Town and stayed here again. As good as it was last year. Perfect location for us, just across the road from the lively Waterfront yet providing tranquility. Fantastic staff.
Lovely rooms. Restaurant , bar, terrace all have views of Table Mountain.

Stayed: October 2017, travelled as a couple
Thank johnmcb123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan W, Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded 14 October 2017

Good Morning

Thank you very much for taking the time to write a review on your recent stay at the Queen Victoria Hotel. We always enjoy welcoming back guests to the hotel and are happy to hear you enjoyed your stay with us.

We look forward to welcoming you back again soon to create another memorable experience with us.

Kind Regards

Juan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2017

We booked this hotel last minute as we decided to stop in Capetown on our way to a Safari. All the other hotels waterfront were booked solid so this was a last resort....we could not have been happier! I wish we would have started with this hotel.

The service was amazing from the the front desk, to the bar, to the restaurant....all were excellent. My husband got a little upset because they did not make up our room one day but they eventually fixed the problem and left a bottle of champagne in our room with glasses and chocolate. ( P.S. the leave a flipping chocolate or bite size dessert by your bed every night....just terrible! wink wink! ;o)

We had great talks with the bartenders and our friends by the fireside....

It's sucha quick easy walk to restaurants, the waterfront and great shopping. I felt totally comfortable all by myself.

Uber can never find this hotel so be sure to ask the front desk what to put into your app when calling an uber.

I would most certainly come back here again! We had 2 rooms and they were roomy and comfortable! the bathrooms were luxurious!

Room Tip: Ask for a room with a view of Table Top Mountain
  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Lisa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan W, General Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded 14 October 2017

Good Morning

Thank you very much for taking the time to write a review on your recent stay at the Queen Victoria Hotel and Manor House. We are delighted to hear of Your amazing experience.

The team and I truly are passionate about the experience our guest receive and I am happy to hear that that we were able to add value to your time in Cape Town.

We look forward to welcoming you back again soon to create another memorable experience with us.

Kind Regards

Juan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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