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Queen Victoria Hotel & Manor House
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Reviews (781)
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All reviewsdash restaurantdock housepremium roomsister hoteltable mountainboutique hotelhuge bathroomturn down servicebeautiful hotelperfect locationwaterfront areahighly recommend this hotelsmall hotelour honeymooneach eveningfour nightsfew minutes walk
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199 - 204 of 781 reviews
Reviewed 1 April 2016 via mobile

Great stunning luxury hotel.Its really close to everything. Rooms are spacious and clean and the suite we are in, is tastefully decorated and has a little balcony if you want to have a sundowner with your loved one.The staff are friendly and accommodating. The hotel boasts a lovely breakfast and lunch and dinner areas and has some of the most beautiful vibrant paintings displayed.

Stayed: April 2016, travelled as a couple
Thank hakdent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheunieMarais, General Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded 3 April 2016

Dear hakdent

Thank you very much for taking the time to write a review on your recent stay at the Queen Victoria Hotel. The team and I are thrilled to learn that you had a memorable stay with us and that you enjoyed the hotel and its facilities.

We look forward to welcoming you back again soon to create another memorable experience with us, so on your next visit please do let reservations@newmarkhotels.com know so that we can make your next Queen Victoria stay unforgettable.

Kind regards,

Theunie Marais

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2016 via mobile

Stayed here on our last night in South Africa. Great location away from the crowds but right next to everything in the Waterfront. Service was top notch, helped sort out evening meal etc and rooms to a high standard. Parking available on site.

Stayed: February 2016, travelled as a couple
Thank NickAAAA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheunieMarais, General Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded 3 April 2016

Dear NickAAAA

Thank you very much for taking the time to write a review on your recent visit to the Queen Victoia. The team and I are thrilled to learn that you had a memorable experience.

We look forward to welcoming you back again soon to create another memorable experience with us, so on your next visit please do let reservations@newmarkhotels.com know so that we can make your next Queen Victoria stay unforgettable.

Kind regards,

Theunie Marais

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2016

This hotel is just off the waterfront so an excellent location but away from the hustle and bustle.
We arrived on a sunday evening so we just wanted a snack so one of the doormen walked with us down to the waterfront and pointed things out to us which was very helpful.
lovely big room and bathroom.
The restaurant was outstanding so we ate there twice out of our four nights. staff very pleasant and helpful.

Stayed: February 2016
Thank eje480
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheunieMarais, General Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded 3 April 2016

Dear eje480

Thank you very much for your review on your recent visit to the Queen Victoria Hotel. The team and I are thrilled to learn that you had a memorable stay with us. Thank you for the positive comments on the staff and service this will be relayed to the team.

We look forward to welcoming you back again soon to create another memorable experience with us, so on your next visit please do let reservations@newmarkhotels.com know so that we can make your next Queen Victoria stay unforgettable.

Kind regards,

Theunie Marais

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2016

The best thing about this hotel is the staff - especially the door staff - so friendly, always have a smile. However I do have a negative point. I don't think the reception staff were very knowledgeable on local restaurants. One evening we wanted to go to a restaurant that was not on the V&A Waterfront so we asked the lady on Front Desk for advice. She really didn't seem to have any idea and just looked on Tripadvisor - we could do this ourselves. I think your FOH staff need to have more local knowledge. Although I liked this hotel I would not stay there again as I don't think it was worth the £250 a night that it cost us.

Room Tip: Try to get a room overlooking Table Mountain
  • Stayed: March 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Lesley K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheunieMarais, General Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded 3 April 2016

Dear Lesley K

Thank you very much for taking the time to write a review on your recent stay with us. The team and I are thrilled to learn that you had a memorable experience with us. Thank you for raising the points in order for us to improve on the service delivery the Queen Victoria is so well renowned for.

We look forward to welcoming you back again soon to create another memorable experience with us, so on your next visit please do let reservations@newmarkhotels.com know so that we can make your next Queen Victoria stay unforgettable.

Kind regards,

Theunie Marais

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2016

We stayed in this stunning hotel for 4 nights on our first visit to South Africa. The location was fantastic being just minutes from the vibrant waterfront. We were upgraded to a beautiful spacious room with views of both the waterfront and iconic Table mountain. The food in Dash restaurant was superb as was the service of all the staff in the hotel. They were all extremely friendly and helpful and nothing was too much trouble and this made our stay in Cape Town truly memorable. We will return to Cape Town and we will be staying here again.

Stayed: February 2016
Thank shedav_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheunieMarais, General Manager at Queen Victoria Hotel & Manor House, responded to this reviewResponded 3 April 2016

Dear shedav_13

Thank you very much for taking the time to write a review on your rcent visit to the Queen Victoria Hotel. The team and I are thrilled to learn that you had a memorable experience.

We look forward to welcoming you back again soon to create another memorable experience with us, so on your next visit please do let reservations@newmarkhotels.com know so that we can make your next Queen Victoria stay unforgettable.

Kind regards,

Theunie Marais

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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