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All reviews the executive lounge table mountain bo kaap free shuttle long street signal hill concierge staff mini bar shuttle service an upgrade room was spacious the hotel offers water front comfortable stay central location waterfront area camps bay
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Reviewed 16 February 2018

We stayed for four night at The Hilton Cape Town hotel and had a picture perfect room with fantastic views of Lion Head and Table mountain. The hotel staff were professional and helpful and were very friendly when tending to our request. The food especially the breakfast was excellent. I would recommend this hotel highly. Carl M Valenti

Room Tip: Ask for a high floor with views of Table mountain
  • Stayed: January 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Durian1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fanelesibonge N, General Manager at Hilton Cape Town City Centre, responded to this reviewResponded 26 March 2018

Dear Carl M Valenti,

Thank you for your review. Our entire team strives to provide a memorable guest experience, and it sounds as if your stay went exactly as planned! We can't wait to have the opportunity to welcome you back again soon!

Best regards,

Victor Chalfoun
General Manager
Hilton Cape Town City Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2018

The service was excellent! Loved the people. They were very helpful and went the extra mile. The bed was not as comfortable. I felt something was irritating me....maybe biting me.

The location was right in the heart of the city. Good location if you are aware of your surroundings. During the day it is fine, but many schemes are going on at night. People try to snatch your bags, etc. Be aware!

The hotel and food was very good and the prices would make me want to come back. The service alone will make me return to this hotel. Thank you!

Room Tip: the suite was great
  • Stayed: January 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Anniversary20152015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fanelesibonge N, General Manager at Hilton Cape Town City Centre, responded to this reviewResponded 6 March 2018

Dear Anniversary20152015,

Thanks for your review! Guest feedback directs our team in their strategy for improving our amenities and offerings and your review will help do just that.

We hope to have a chance to welcome you again soon.

Best regards,

Victor Chalfoun
General Manager
Hilton Cape Town City Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2018

We researched many hotels in Cape Town before choosing to stay at the Hilton. What a great decision. The hotel was perfect for us. We booked an executive room and chose our room (716) from the App and were not disappointed. With clear views over Bo Kaap to Table Mountain the room was both spacious and comfortable. The housekeepers kept the room lovely and clean throughout our stay.
We deliberately booked the executive room on a room only basis so that we could have complimentary breakfast in the executive lounge. It was a real surprise to be told that we could use the main restaraunt for breakfast which had a more extensive choice. Having said that, the choice "upstairs" was more than adequate.
There is also afternoon tea in the lounge, plus an open bar and canapes in the evening at set times.
The hotel is really central, only a short walk from the main attractions incuding the Museums, Castle and Companys Garden, where it is lovely to sit for a coffee or late lunch in the cafe there. The hotel is also close to the main stop for the hop on/off bus. Well worth doing over two days. Our first day was mainly spent at the Botanic Gardens which are amazing, also a stop off at Camps Bay. The second day mainly spent at Constantia, at Groot Constantia Estate for wine tasting and a cellar tour. Another unmissable day out.
The hotel have a Hertz office in the car park. The guys down there are great and provide the hourly shuttle to the V and A Waterfront. A great service which we used many times. Thank you Michael, Andila, and Kieron. We also used Hertz for airport transfers which at 350 rand (cash) is great value for money.
We also booked a day tour with Hertz. Visiting the Cape of Good Hope, the penguins at Boulders Beach, Fish Hoek Beach and returning via Chapmans Peak. A great day out and well worth a little haggling with the team at Hertz.
If you want to visit Robben Island you have to book in advance. Another highlight for us.
The pool area is a quiet place to relax. Unfortunately due to the water shortage the small pool is not really usable. The gym is on the small side but usually empty so no problem.
All in all we had a great time and need to mention the amazing staff at the hotel .Special thanks to Elfrida, Ulwethu, Andiswa, Yonela, Nonzukiso and Colvin. Not to mention the biggest thanks of all to Mary Ann and Lilian who went to great lengths to ensure our time spent in the Executive lounge was as comfortable as could be. We thoroughly enjoyed our stay in the Hilton Hotel and in Cape Town.

Room Tip: Ask for high floor overlooking Table Mountain.
  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Service
4  Thank graham047
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fanelesibonge N, General Manager at Hilton Cape Town City Centre, responded to this reviewResponded 6 March 2018

Dear Tauseef Y,

We appreciate you taking the time to submit a review regarding your recent stay with us! Our team is thrilled to hear that you found our rooms to be clean and spacious and our team to be attentive and helpful! Additionally, we're happy to hear that Paul at our concierge desk was able to help assist you! We can’t wait to have the opportunity to welcome you back again soon!

Best regards,

Victor Chalfoun
General Manager
Hilton Cape Town City Centre

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Reviewed 3 February 2018 via mobile

I spent my bday weekend at this Hilton and it was a really amazing experience ( including an unexpected bday treat from the management). The hotel is conveniently located near all of the major attractions. We had a great view of table mountain from our 6th floor room and it was not noisy at all even if the room was facing the Main Street. We also had access to the executive lounge which was the perfect area for either breakfast or a light snack during the day. The staff ( especially the very friendly team working in the lounge ) was absolutely superb. Cape Town was experiencing water shortage and the hotel did its best in order to minimize any inconvenience. Unless you want to stay closer to the very touristy area of V & A waterfront this Hilton is definitely an option NOT to be dismissed. We would definitely come back.

Stayed: January 2018, travelled as a couple
1  Thank Kvnyusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fanelesibonge N, General Manager at Hilton Cape Town City Centre, responded to this reviewResponded 6 March 2018

Dear sonjal208,

Thanks for your review. It was a pleasure to have you with us during your Cape Town visit and we look forward to when we can welcome you again.

Best regards,

Victor Chalfoun
General Manager
Hilton Cape Town City Centre

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Reviewed 3 February 2018

The rooms and front desk staff are great and very friendly. The wifi is strong and consistent. The gym and steam room are a bit dismal and small though. But overall a a good experience by Cape Town standards.

  • Stayed: February 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank gmcnab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fanelesibonge N, General Manager at Hilton Cape Town City Centre, responded to this reviewResponded 6 March 2018

Dear gmcnab,

We appreciate you taking the time to submit a review about your recent stay with us. Our team is thrilled to hear that you enjoyed your recent visit!

Best regards,

Victor Chalfoun
General Manager
Hilton Cape Town City Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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