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“The rooms are marvelous”

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Hilton Cape Town City Centre
Ranked #39 of 112 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 2 weeks ago

The rooms and front desk staff are great and very friendly. The wifi is strong and consistent. The gym and steam room are a bit dismal and small though. But overall a a good experience by Cape Town standards.

  • Stayed: February 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank gmcnab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 11 of 1 407 reviews

Reviewed 3 weeks ago

Stayed here for the last 5 nights on a long SA holiday. We were greeted ast reception in a really friendly manner and were allocated a top floor room with a great view of Table Mountain out of the window. This Executive room was large and had everything we wanted. Maid service was good and kept room very clean. Be aware this is a dry hotel being situated in a Muslim Quarter and if you want an alcoholic drink you have to be admitted to the Executive Lounge where you can have breakfast, snacks and soft drinks also. All staff were courteous and nothing could be too much trouble for them. Checked out at 11am and were allowed back in at 4pm to use gym showers and towels before departing for airport for evening flight. Can highly recommend this hotel.

Stayed: January 2018
1  Thank Derek H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

As it was my dads birthday, I had ordered a bottle of champagne for their room through Hilton so it could be given to them, its been 3 days they since they arrived at the hotel and they still have not received the bottle. When I called Hilton to follow up on this order they passed me to 3 different departments, no one was helpful at all and eventually ended up hanging up on me.

Stayed: January 2018, travelled with family
Thank jessiesamui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Exceptional service at every turn. Staff go above and beyond to accommodate and anticipate guest needs. Rooms are clean, spacious and well appointed. Location is right on the parade route for New Years so you have a clear view of it! Very special! Good location overall and shuttle service to the waterfront. Great value for money and nice amenities (pool, dining, executive lounge, etc).

Stayed: January 2018, travelled solo
Thank Mymail1130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago


Letter to the Executive Manager

Mr. Chalfoun,

I wanted to send a quick note of appreciation for the high level of customer service and satisfaction Elaine & I received while staying at your Capetown Hilton location. Seldom in my US (domestic) or International travel have I experienced a team who exhibits such a exceptional display of commitment and enthusiasm we encountered...regardless of their position.

For example, Bee at check-in set the tone, equally impressive were by MaryAnn, Khanya, Paul, and Lilian. Icing on the cake was Munya who personally greeted us . I know I left a few names out...but the fact I can remember those who made our visit extra special should give you an idea of how each of these people are incredible ambassadors...not only to our Capetown experience, but the Hilton brand.

Unfortunately I didn't get the opportunity to meet you, but without knowing you I can surmise it's your superior team building ability, leadership and positive drive for employee enthusiasm which continually influences the entire team to reach beyond their grasp...and they did !!!

Providing you have no objections, I would like to send this letter of recognition to Hilton Corporate and a few travel web site's as well....global travelers need to know where to find a home away from home.

Thanks again.

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Cape Town City Centre

Address: 126 Buitengracht Street, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central > Schotsche Kloof
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Business Hotel in Cape Town Central
#38 Luxury Hotel in Cape Town Central
#39 Romantic Hotel in Cape Town Central
Price Range: R 1 557 - R 4 401 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Cape Town City Centre 5*
Number of rooms: 137
Official Description (provided by the hotel):
Located in the heart of South Africa's second largest city at the foot of Table Mountain, the Hilton Cape Town City Centre hotel is only 20 minutes from Cape Town Airport and is close to many shops and businesses, the wine district, a variety of beaches and the National Parliament. All of the modern Guest Rooms at this Cape Town hotel boast large windows, 32-inch LCD TVs and complimentary wireless internet access. Upgrade to an Executive Room for stunning views of Table Mountain or the city and access to the Executive Lounge, with complimentary breakfast, canapés and drinks. Hold a conference for up to 120 guests in one of 6 meeting rooms or 2 board rooms, which offer the very latest in audio/visual technology and ensure your event is a success with our business center. Indulge in an all-day dining experience in the elegant Mezbaan restaurants(Halaal certified by ICSA) and sip cocktails and relax with a fragrant shisha pipe in the exotic Signal Hill Terrace Lounge and Restaurant. Work out in our Fitness Center or soak up the glorious South African sunshine and stunning views of the Bo-Kaap and Table Mountain in the outdoor swimming pool. ... more   less 
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Also Known As:
Hilton Cape Town City Centre Hotel Cape Town Central

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