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“Good Base; Remarkable Views!”

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Hilton Cape Town City Centre
Ranked #42 of 112 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 22 November 2015

We really enjoyed our recent stay at this Hilton hotel. Its' very central location is unbeatable. It's within walking distance to Long Street, a short cab ride (ZAR50) to the V&A waterfront and the views of Table Mountain are simply marvelous. It was such a treat to wake up every morning and gaze at such beautiful sight.

In keeping with the Hilton brand, our room was not only spacious, it was clean, comfortable and modern with touches of luxury. The aforementioned view of Table Mountain reminds you that you are indeed in Cape Town.

I can't say enough good things about the staff of the hotel. From the moment we arrived till the minute we left, they were more than a tad helpful. Every time we returned to the hotel whether from a day of exploring or at night from dinner, we were always greeted warmly.

Breakfast was good though once again, pales in comparison to the sheer enormity of the spread at the Hilton Tokyo, Moorea and Bora Bora. However, it was on par with other Hilton properties that we've stayed at. The staff at the restaurant were equally friendly just as the rest of the hotel staff were. We did try their Indian restaurant on our first night there and it was alright (then again, I'm not a big fan of Indian cuisine so I'm hardly in a position to critique that).

The hotel has a complimentary shuttle to the V&A waterfront every hour during the day until 6PM that we really appreciated. That allowed us not only to explore the waterfront but also reach destinations like the Nelson Mandela Gateway for our trip to Robben Island as well as the helipad for our helicopter tour. While the shuttle service stops at 6PM, as mentioned above, it's only a short ZAR50 cab ride back to the hotel.

Overall, I highly recommend this hotel and we would definitely stay here again if we find ourselves back in Cape Town.

  • Stayed: October 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this reviewResponded 25 November 2015

Dear Valued Guest,

Thank you for sharing your experience regarding your recent stay with us.

It is particularly warming to receive a review like yours and to know that our efforts to provide superior service and hospitality are being represented by our team. Your positive comments are greatly appreciated and I have shared them with my team.

I am pleased to read that you enjoyed our modern and comfortable rooms, stunning views and central location. Thank you for recommending Hilton Cape Town City Centre to the Trip Advisor community.

Your feedback is valued and we look forward to welcoming you back to the Mother City!

With my best regards,

Marc Schumacher
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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498 - 502 of 1 406 reviews

Reviewed 18 November 2015 via mobile

Excellent Milk Shake, perfect service all round. Simba, Mandla and Yusuf Musa were very friendly this evening. Our group can't wait to get back here again soon. The pool area has continued to be the best place to be especially early night hours with the blue waters lights reflection. Really home feeling

Stayed: November 2015, travelled with family
Thank Nelson M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this reviewResponded 20 November 2015

Dear Valued Guest,

Thank you for taking the time to write about your recent stay with us.

I'm delighted to read that you enjoyed your milk shake at our property and that you experienced the warmth of hospitality from our team members.

Your positive feedback is appreciated and we look forward to welcoming you and your group back to the Mother City soon.

With my best regards,

Marc O. Schumacher
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2015

It was a pleasant stay especially with an amazing view of table mountain. It was a great way view each morning. Waking up to the beautiful view of the mountain and watching the sun rise was also a great experience. I also apprecaite the Room servcie staff for the great work they did. The room was fresh. the curtain were however dusty. Overall it was refreshing.

  • Stayed: November 2015, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Francinah T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this reviewResponded 17 November 2015

Dear Valued Guest,

Thank you for taking the time to write about your recent stay with us.

It delights me to read that you enjoyed the view of Table Mountain and the service received from our staff.

Your feedback is valued and I look forward to welcoming you back to the Mother City soon.

With my personal regards,

Marc O. Schumacher
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2015 via mobile

We stayed at the Hilton Cape Town for 5 nights on a recent visit. From the moment we arrived the staff were friendly and helpful and did their very best to get us into our room quickly despite us arriving before the check-in time. The room was spacious and well furnished and we had a great view over Bo-Kaap. I'd recommend for anyone visiting Cape Town - any point in the city centre is in easy walking distance and it is a short cab ride to the V&A Waterfront and Camps Bay. The hotel also has a free hourly shuttle to the V&A Waterfront. Executive lounge was nice, but not as good as other Hiltons I have stayed in. All round a great hotel.

Stayed: November 2015, travelled as a couple
Thank Liam025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this reviewResponded 17 November 2015

Dear Valued Guest,

Thank you for your kind comments regarding your recent stay at the Hilton Cape Town City Centre, it is much appreciated.

It is such a pleasure to learn that you were welcomed with the warmth and hospitality our team members are renowned.

I am delighted to read that you had a memorable experience at our property and would recommend us to the rest of the TripAdvisor community.

Thank you for having chosen to stay at the Hilton Cape Town City Centre, I look forward to welcoming you back in the very near future.

With my personal regards,

Marc O. Schumacher
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2015 via mobile

When you travel for business and need to catch up with your office after hours, the bare minimum you would expected from a premium priced 5-star hotel, is a decent and consistent wifi connection. Following 4 days of escalating frustration, I have resolved not to return to the Hilton CBD for future CT travel - in my eyes all the gains ito service and comfort is undone by the battle to get/stay connected - definitely not business friendly accommodation

Stayed: November 2015, travelled on business
Thank AJ G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this reviewResponded 17 November 2015

Dear Valued Guest,

Thank you for taking the time to review your recent stay on Trip Advisor, your feedback is important to us.

I refer to your commentary regarding the lack of connectivity during your stay. Please be advised that our hotel have a 30 MB fibre line that all our guests share and in order to protect one gusts from using all the bandwidth, we limit all guests to 1MB per second.

If there is a request for a higher speed in special circumstances like these, we can increase your speed to 3MB per second if the usage allows for that at that specific period.

I hope the above was explained clearly. Thank you your feedback and we hope to welcome you back soon.

With my personal regards,

Marc Schumacher
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Cape Town City Centre

Address: 126 Buitengracht Street, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central > Schotsche Kloof
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Business Hotel in Cape Town Central
#39 Romantic Hotel in Cape Town Central
#39 Luxury Hotel in Cape Town Central
Price Range: R 1 552 - R 4 749 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Cape Town City Centre 5*
Number of rooms: 137
Official Description (provided by the hotel):
Located in the heart of South Africa's second largest city at the foot of Table Mountain, the Hilton Cape Town City Centre hotel is only 20 minutes from Cape Town Airport and is close to many shops and businesses, the wine district, a variety of beaches and the National Parliament. All of the modern Guest Rooms at this Cape Town hotel boast large windows, 32-inch LCD TVs and complimentary wireless internet access. Upgrade to an Executive Room for stunning views of Table Mountain or the city and access to the Executive Lounge, with complimentary breakfast, canapés and drinks. Hold a conference for up to 120 guests in one of 6 meeting rooms or 2 board rooms, which offer the very latest in audio/visual technology and ensure your event is a success with our business center. Indulge in an all-day dining experience in the elegant Mezbaan restaurants(Halaal certified by ICSA) and sip cocktails and relax with a fragrant shisha pipe in the exotic Signal Hill Terrace Lounge and Restaurant. Work out in our Fitness Center or soak up the glorious South African sunshine and stunning views of the Bo-Kaap and Table Mountain in the outdoor swimming pool. ... more   less 
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Also Known As:
Hilton Cape Town City Centre Hotel Cape Town Central

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