Overall comfortable accommodation, central location and easy to find.
Staff were friendly and welcoming.
Cleanliness could be improved a bit with some fixtures such as door knob needing some attention as well. More
- Free Wifi
We stayed here for 4 nights. The hotel is convenient to bars (gay), resturants and the waterfront. Breakfast was decent Staff was fantastic. Very friendly and the hotel was very clean. We lucked out and stayed on the 7th floor which has two bedrooms.
Thank you for your lovely review.
We must agree our location is a big bonus, being so central to the main Cape Town Hotspots.
All our staff go out of their way to make our guests feel at home and we are so delighted you noticed this.
We look forward to your next stay with us.
the air con was not working properly and it make terrible to sleep due to the weather this time of the year.
I use your hotel for a few years and this is my first complain since than, and will continue use it as long as the overall quality service maintain or being improved.
Thank you for your 5 star rating and constructive review.
I have followed up on the Aircon and is being attended to immediately.
We Strive to give all our guests an amazing experience while staying with us and thank you for choosing the Rockwell as your home in Cape Town again and again.
We look forward to having you stay with again.
Excellent value for money! Staff was all friendly and helpful. Apartment was very clean and beautifully decorated. Everything you need was provided in the apartment. Gym and pool was clean and very nice.
Thank you so much for your kind review of our hotel and thank you for taking the time to acknowledge what we do and how well we do it.
I will make sure that your message goes to all the staff at the hotel and I know each one will appreciate your kind words.
We look forward to your next visit with us in the near future.
Wifi was not strong enough to support modern search needs on social media, constantly requiring reconnection every time it was used after a shutdown was frustrating, archaic and unnecessary.
Kitchen needs more equipment for cooking. If you have facilities we want to be able to use them. More knives, a cutting board etc.
No washing or drying facilities was just frustrating since the apartment had a brand new washer and dryer.
The staff at breakfast were sometimes very friendly and sometimes very rude. They need to be more hospitable when guests are new to the hotel. We ate breakfast on the first day and didn’t know eggs could be cooked any way you want because nobody offered anything. Such backhanded hospitality. The breakfast staff only respond to your questions, so unless you ask, nothing happens.
The day we checked into the hotel staff watched us drag our heavy bags up the steep entrance stairs and once at the top said, ‘Can we help you with your bags?’ What a joke! Very rude and not a good first impression for the hotel.
In the room we had problems with our wifi, air conditioning and power. An alarm went off at 3am in the morning warning us we needed more power. What on Earth is that about? Why do we need more power, why an alarm?
Sorry, this place is plagued with issues and although in a great area we would be reluctant to stay again until they are fixed. Someone running this hotel has absolutely no idea.
Thank you for your review.
We apologise for the negative experience you had during check in, I have looked into this with our conceirge.
We have heard your concerns raised about the breakfast staff and WIFI and we are currently making the necessary changes to improve immediately. Please accept our apologies regarding the electricity, this has not happened before and we will ensure it does not happen again.
Please let us know if you staying with with in the future so we can make this up to you.
either you want to stay as a couple or solo or with friends its up to you this place gave me the best experience. I celebrated my birthday and booked a pent house luxurious and lavish experience. staff 10/10 room 10/10
Thank you very much for your great review.
We work really hard to provide the best service in the best possible environment for our guests.
We are delighted that this reflected in your stay with us.
Glad you had a wonderful birthday and we hope to see you again.