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Craig VS

Cape Town visit

5.0 of 5 bubblesReviewed 4 weeks ago
15 On Orange was more than we expected. From arrival to checkout, everything was just perfect. Thanks
Date of stay: June 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laverne Alexander, Guest Services / Front Office at The Capital 15 on Orange, responded to this review
Responded 4 weeks ago
Dear craigv983,

Thank you sincerely for your kind words about your recent stay at The Capital 15 On Orange. We are delighted to hear that your experience surpassed expectations from beginning to end.

Meeting you and your family was truly a pleasure, and we thoroughly enjoyed hosting you.

We eagerly anticipate the opportunity to welcome you back soon!

Warm regards,

Laverne Alexander
Guest Relations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (88)
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2 - 7 of 88 reviews
Reviewed 4 weeks ago

Excellent stay loved everything great service. Will certainly book another stay here again soon. All the staff were amazing.

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank carlmanm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laverne Alexander, Guest Services / Front Office at The Capital 15 on Orange, responded to this reviewResponded 4 weeks ago

Thank you so much for your glowing review and for choosing to stay with us carlmanm! We are thrilled to hear that you had an excellent stay and loved everything about your experience. Providing great service and ensuring our guests feel welcomed and well taken care of are always our top priorities, so we are delighted that our efforts resonated with you.

It's fantastic to know that you found our staff amazing; I will be sure to pass along your kind words to them. Your appreciation means the world to us, and we can't wait to welcome you back for another wonderful stay soon!

Warm regards,

Laverne Alexander
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2024

Had my friends surprise birthday dinner tonight . Special table was set up for us close to the bar area. NXT t a heater(very thoughtful) The food was great The service was great .All in all it was a very nice evening.friendly staff all over. Definitely coming back for a spa day.

Date of stay: June 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
1  Thank Amoreyolene01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laverne Alexander, Guest Services / Front Office at The Capital 15 on Orange, responded to this reviewResponded 10 June 2024

Thank you so much for sharing the details of your friend's surprise birthday dinner experience with us Guide29767659861! We're absolutely thrilled to hear that everything from the special table setup near the heater to the exceptional food and service contributed to a memorable evening for you and your friends. Our team takes great pride in creating such moments, and it's heartwarming to know that their efforts were appreciated. I'll be sure to pass along your compliments to the team, who will be delighted to hear that they made your visit extra special. We can't wait to welcome you back for a relaxing spa day! Until then warmest regards.

Laverne Alexander
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2024

am out of words i enjoyed each and every moment i will come back again with family location is perfact

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank T9717XGaubreym
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laverne Alexander, Guest Services / Front Office at The Capital 15 on Orange, responded to this reviewResponded 10 June 2024

Your words have truly warmed our hearts T9717XGaubreym! Thank you immensely for sharing your wonderful experience with us. We are absolutely delighted to hear that every moment of your stay was enjoyed and cherished. Your kind words and the prospect of your return with your family mean the world to our team.

We can't wait to welcome you back to The Capital 15 on Orange for another memorable stay. Until then, please know that our doors are always open, and we eagerly await the opportunity to host you once again.

Warm regards,
Laverne Alexander
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2024

Stunning Hotel and great service. The staff are very friendly, and the food was top quality. I will definitely stay there again.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank johnhickman2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laverne Alexander, Guest Services / Front Office at The Capital 15 on Orange, responded to this reviewResponded 15 May 2024

Thank you so much for your kind words and glowing review johnhickman2024! We are thrilled to hear that you had a stunning experience at our hotel and that our team provided you with great service.

It warms our hearts to know that you found our staff to be friendly and that you enjoyed the top-quality food we offer at our restaurant. We take great pride in providing our guests with memorable experiences, and we are delighted to hear that we have succeeded in doing so for you.

We can't wait to welcome you back for another wonderful stay with us. Please don't hesitate to reach out if there's anything we can do to make your next visit even more special.

Warm regards,
Laverne Alexander
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2024

Overall we were pretty satisfied with our stay. The rooms are large and comfortable and the communal areas are smart and clean. The hotel location is excellent, near kloof street which has lots of lovely places to eat and drink. The gym and pool area are both well maintained and modern.

Service is sadly a bit of a weak spot. Everyone was very friendly but food orders were slow, porters dropped luggage, reception gave inaccurate information. A little refinement and staff training would greatly improve the whole experience. That being said, I would still recommend the hotel overall and believe it provides good value for money!

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sophie D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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