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African Pride 15 On Orange Hotel
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Reviews (767)
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All reviewslong streetmarriott chaintable mountaingreat hotelmodern hotelcompany gardensdeluxe suitefloor to ceiling windowsrain showerrooftop poolspacious bathroomrooms are bigkloof streetstar hotellion's headminute drivebusiness trip
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216 - 221 of 767 reviews
Reviewed 22 April 2016 via mobile

Great location! But you have to have a mountain view. Uber anywhere you want to go and leave your car in the parking.

My previous visit I had a very sad street view and this time the experience was completely different.

The reception staff late at night was exceptional.

The rooms are spacious and luxurious, clean, beautiful and well equipped. Great towels, linen, bath and shower.

I still think the rates are to steep and you have to pay additional for parking.

Stayed: April 2016, travelled on business
Thank anniev777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this reviewResponded 18 May 2016

Dear anniev777,

Thank you so much for your review and rating posted. Your kind feedback is highly appreciated and the TEAM will be very proud to learn that we have met your expectations.
We look forward to welcoming you back to our hotel again soon.

Kind regards

Douglas Allen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2016 via mobile

We spent 2 nights for my partner's birthday after few nights at different hotels. The experience is wow. The door men, excellent receptionists. The pictures on the forum do not do justice to the actual styling. Our room was big with an excellent view of table Mountain. When in the elevator be ware that there are cameras and people in the restaurant downstairs can see you, so no nasty business.

The restaurant provide a great buffet breakfast. Dinner menu...got disappointed, tasty, pricy and small portions. The hotel is close to many attractions including table Mountain and sea point. Long street is just few metres away.

Stayed: March 2016, travelled as a couple
Thank Maboku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this reviewResponded 21 April 2016

Dear Maboku,

What a fantastic review and we appreciate the time that you have taken to provide us with valuable feedback.
Congratulations on your Partners birthday and thank you for choosing to share it with us.
The STAFF are committed to providing the best GUEST service and your feedback affirms their efforts, which I will definitely pass on to them.

I hope we will have the opportunity to welcome you back in the near future.

Kind regards,

Douglas Allen
General Manager



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2016

Is this a beautiful, modern hotel? Yes. Does it have a central location? Yes. BUT:

We booked a stay with family who were visiting from abroad and waited FOUR HOURS to be checked in. The manager was not available and nobody cared. We were offered free coffee and basically told to get a grip.

Now, considering that we were a party of 8 + children with multiple rooms, we really were horribly short-changed. No apology. No attempt at trying to compensate us. A waiter eventually offered us drinks at the pool, only because he was so embarrassed by what had transpired. It truly was the most shocking experience ever.

I will never, ever go back

  • Stayed: July 2015, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank FlyTwenty1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this reviewResponded 18 April 2016

Dear FlyTwenty1,

We are disheartened to hear that we did not live up to your expectation, and we are sorry that your arrival experience with us was not a pleasant one.

I am unable to match your hotel profile with your TripAdvisor and would love to discuss your stay experience in person. I would appreciate it if you would please contact me on the below email or call the hotel directly on (021) 525 3888 and ask to be transferred to me.

I look forward to hearing from you!

Kind regards,

Douglas Allen
General Manager
Douglas.Allen@africanpridehotels.com


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Reviewed 31 March 2016 via mobile

Have been to 15 on Orange a couple of times and have never been disappointed! The room-sizes are very generous and ultra mordern! Breakfast spread is great with heavenlu fruitshakes! Do visit the spa if you can, it's beautiful and the treatments worth the price!

Stayed: April 2015, travelled as a couple
Thank Nosipiwo N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this reviewResponded 4 April 2016

Dear Nosipiwo N

It is such a pleasure to have you as our regular GUEST at African Pride 15 on Orange Hotel.We are pleased that we could meet your expectations and thank you for the positive comments given on friendly STAFF, hospitality and the food.

Your kind feedback is very much appreciated and we look forward to welcoming you back again soon.

Kind regards
Douglas Allen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2016

We were upgraded to one of the luxury studios with amazing views of Table Mountain and the city. The room comes fully equipped with a personalize welcome message upon arrival. The pooldeck at the wellness area boasts even more incredible views of the city. The swedish massage was amazing even though the Spa itself does lack some atmosphere and enthusiasm from the staff.
The location could not be better, just a short walk from both Kloof Street and Long Street but honestly there is no need to leave the hotel!

  • Stayed: December 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Sandra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this reviewResponded 4 April 2016

Dear Sandra S,

Thank you for your wonderful recommendation and letting us know about the amazing experience you had with us.

I have informed Suntra Spa about the relevant feedback so they can discuss this with there TEAM and rectify these areas.

I hope you'll give us the opportunity to host you again when you return to Cape Town.

Kind regards
Douglas Allen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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