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“great business stay”

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African Pride 15 On Orange Hotel
Ranked #46 of 112 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 25 April 2016

i have to say there is very little i can say that is wrong with this hotel , the staff were great, the service was great. the menu in the room was incorrect, the prices stated were different on the room service slip and the restaurant food could be better, so such a modern hotel. but all in all, great stay, awesome spa

Room Tip: try for a mountain view
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  • Stayed: April 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank maja615
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this reviewResponded 18 May 2016

Dear maja615,

Thank you for sharing your lovely review with us. We are delighted that you were impressed by the service and our great STAFF .
We are sorry to hear about the incorrect prices stated in your inroom directory. I have bought this to our Management attention and will be sure to look into the matter.
We truly appreciate your feedback and look forward to welcoming you back again soon.

Kind regards

Douglas Allen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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195 - 199 of 741 reviews

Reviewed 22 April 2016 via mobile

Great location! But you have to have a mountain view. Uber anywhere you want to go and leave your car in the parking.

My previous visit I had a very sad street view and this time the experience was completely different.

The reception staff late at night was exceptional.

The rooms are spacious and luxurious, clean, beautiful and well equipped. Great towels, linen, bath and shower.

I still think the rates are to steep and you have to pay additional for parking.

Stayed: April 2016, travelled on business
Thank anniev777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this reviewResponded 18 May 2016

Dear anniev777,

Thank you so much for your review and rating posted. Your kind feedback is highly appreciated and the TEAM will be very proud to learn that we have met your expectations.
We look forward to welcoming you back to our hotel again soon.

Kind regards

Douglas Allen
General Manager

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Reviewed 10 April 2016 via mobile

We spent 2 nights for my partner's birthday after few nights at different hotels. The experience is wow. The door men, excellent receptionists. The pictures on the forum do not do justice to the actual styling. Our room was big with an excellent view of table Mountain. When in the elevator be ware that there are cameras and people in the restaurant downstairs can see you, so no nasty business.

The restaurant provide a great buffet breakfast. Dinner menu...got disappointed, tasty, pricy and small portions. The hotel is close to many attractions including table Mountain and sea point. Long street is just few metres away.

Stayed: March 2016, travelled as a couple
Thank Maboku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this reviewResponded 21 April 2016

Dear Maboku,

What a fantastic review and we appreciate the time that you have taken to provide us with valuable feedback.
Congratulations on your Partners birthday and thank you for choosing to share it with us.
The STAFF are committed to providing the best GUEST service and your feedback affirms their efforts, which I will definitely pass on to them.

I hope we will have the opportunity to welcome you back in the near future.

Kind regards,

Douglas Allen
General Manager



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Reviewed 4 April 2016

Is this a beautiful, modern hotel? Yes. Does it have a central location? Yes. BUT:

We booked a stay with family who were visiting from abroad and waited FOUR HOURS to be checked in. The manager was not available and nobody cared. We were offered free coffee and basically told to get a grip.

Now, considering that we were a party of 8 + children with multiple rooms, we really were horribly short-changed. No apology. No attempt at trying to compensate us. A waiter eventually offered us drinks at the pool, only because he was so embarrassed by what had transpired. It truly was the most shocking experience ever.

I will never, ever go back

  • Stayed: July 2015, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank FlyTwenty1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this reviewResponded 18 April 2016

Dear FlyTwenty1,

We are disheartened to hear that we did not live up to your expectation, and we are sorry that your arrival experience with us was not a pleasant one.

I am unable to match your hotel profile with your TripAdvisor and would love to discuss your stay experience in person. I would appreciate it if you would please contact me on the below email or call the hotel directly on (021) 525 3888 and ask to be transferred to me.

I look forward to hearing from you!

Kind regards,

Douglas Allen
General Manager
Douglas.Allen@africanpridehotels.com


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Reviewed 31 March 2016 via mobile

Have been to 15 on Orange a couple of times and have never been disappointed! The room-sizes are very generous and ultra mordern! Breakfast spread is great with heavenlu fruitshakes! Do visit the spa if you can, it's beautiful and the treatments worth the price!

Stayed: April 2015, travelled as a couple
Thank Nosipiwo N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this reviewResponded 4 April 2016

Dear Nosipiwo N

It is such a pleasure to have you as our regular GUEST at African Pride 15 on Orange Hotel.We are pleased that we could meet your expectations and thank you for the positive comments given on friendly STAFF, hospitality and the food.

Your kind feedback is very much appreciated and we look forward to welcoming you back again soon.

Kind regards
Douglas Allen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about African Pride 15 On Orange Hotel

Address: Corner of Grey's Pass & Orange Street | Gardens, Cape Town Central 8000, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #46 of 112 Hotels in Cape Town Central
Price Range: R 2 162 - R 6 150 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — African Pride 15 On Orange Hotel 5*
Number of rooms: 135
Official Description (provided by the hotel):
African Pride 15 on Orange Hotel, Cape Town's icon of style, is set in the upmarket suburb of Gardens at the foot of Table Mountain. African Pride 15 on Orange Hotel offers an experience of sensual sophistication and style, combining distinctive architecture and exquisite luxury with the renowned first-class service of African Pride Hotels. This ideal location on the fringe of Cape Town's vibrant city centre ensures that GUESTS are within walking distance of the National Museum and the Planetarium. Get some fresh air - feel free to take a leisurely stroll through the nearby Company Gardens and embrace the green jewel in the heart of the metropolis. Welcome the holiday shopping bug and visit the selection of exclusive in-house retailer outlets while the world-class shopping paradise of the Victoria and Alfred Waterfront is merely minutes away. If time out is in order, enjoy a cup of tea or a fine whiskey in the eclectic Judges Lounge, where we pay homage to Cape Town’s auspicious legal fraternity. Whether staying indoors or setting out to explore the cape – African Pride 15 on Orange offers GUESTS the perfect luxury destination for business, pleasure or a bit of both. ... more   less 
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