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Peter Black
Edinburgh, United Kingdom

Outstanding service and terrific rooms

Review of Taj Cape Town
5.0 of 5 bubblesReviewed 18 Sept 2024
We chose the one-bedroom suite and it was really lovely. The view of table mountain was terrific, the room was spacious, and we had a choice of two balconies from which to absorb the sights. We also had access to the Club Lounge, and really enjoyed the canapés and drinks between 5 and 7pm. The service throughout was outstanding, with lovely staff who were willing to go above and beyond to make our stay a pleasure. Each team member went the extra mile.
Date of stay: September 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Traveller rating
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Reviewed 17 September 2024

Amazing hotel, and friendly staff. I couldnt fault the hotel, and the staff were extremely friendly and helpful.
I wasn't aware of having to pay a deposit on arrival. Coming off a flight travelling to find a card to use for payment was a pain when tired!
The only downfall for me during my stay was breakfast. On a couple of occasions I waited over 35 minutes for a coffee and some poached eggs. Breakfast gets busy, and staff have alot going on. I imagine being a solo traveller I was possibly being missed? In the end and more for convenience I stopped ordering breakfast from the menu and took from what was out on the buffet just to make my life easier. Overall the stay was good, the bed was amazingly comfortable. I used the gym most morning which was also busy.

Room tip: The Taj is north of Cape Town Centre. It's roughly a 40minute walk to the Water Front. The indian restaurant always has a daily special 👌
Date of stay: September 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 473odettew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM Cape Town, Owner at Taj Cape Town, responded to this reviewResponded 18 September 2024

Dear 473odettew,

Thank you for the Great rating of our hotel and for your compliments. We are absolutely thrilled that you enjoyed your time with us. We hope to see you back at Taj Cape Town very soon.

Sincerely,
Mark Wernich
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2024

The Taj experience was absolutely amazing. We felt welcome and spoilt , thank you so much to all the staff for their excellent service. We received a 5 star experience and are truly grateful. We will definitely come back soon and stay longer.

Date of stay: September 2024
Trip type: Travelled solo
Thank Candice L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM Cape Town, Owner at Taj Cape Town, responded to this reviewResponded 18 September 2024

Dear candiceIX236UI,

Thank you for the Great rating of our hotel and for your compliments. We are absolutely thrilled that you enjoyed your time with us. We hope to see you back at Taj Cape Town very soon.

Sincerely,
Mark Wernich
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2024

Our weekend stay was extremely comfortable. Service response was prompt. The best part was the amazing breakfast buffet with Indian cuisine options cooked to perfection. Overall we spent a lovely weekend in a very central location of Cape Town, with the Gardens right across the hotel. Will definitely return and recommend to friends.

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Anju R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM Cape Town, Owner at Taj Cape Town, responded to this reviewResponded 18 September 2024

Dear Exploration266177,

Thank you so much for your kind words and positive review!
We are thrilled to hear that you enjoyed your stay with us at Taj Cape Town.

Your feedback means a lot to us and serves as a great motivation for our team. We strive to provide exceptional experiences, and it is truly rewarding to know that we succeeded in making your stay memorable.

We look forward to welcoming you back on your next visit. If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to let us know.

Thank you once again for choosing Taj Cape Town. We appreciate your patronage and hope to see you again soon!

Warm regards,
Mark Wernich
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2024

Great menu and service by Phelo:
Vegetation experience with sarson ke pool, makhani paneer, adraki aloo Gobi, jalebi Randi

Great menu and service by Phelo:
Vegetation experience with sarson ke pool, makhani paneer, adraki aloo Gobi, jalebi rabdi

Date of stay: September 2024
Trip type: Travelled as a couple
Thank Kevin K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM Cape Town, Owner at Taj Cape Town, responded to this reviewResponded 18 September 2024

Dear kevinkr9009OY,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Mark Wernich
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2024

A real five star experience. Our room in heritage wing had direct view of Table Mountain from our window. Very well appointed room and quality amenities in the bath room. The breakfast was a grand spread with a large number of hot items made to order. The staff were happy to help with a smile.

Room tip: Heritage wing has great outside view of Table Mountain. Try Bombay Brasserie for dinner. Really good food. Nice ambience
Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AnilGupta70
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM Cape Town, Owner at Taj Cape Town, responded to this reviewResponded 18 September 2024

Dear AnilGupta70,

Thank you for the Great rating of our hotel and for your compliments. We are absolutely thrilled that you enjoyed your time with us. We hope to see you back at Taj Cape Town very soon.

Sincerely,
Mark Wernich
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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